Cowboy Chrysler Dodge Jeep Ram

Buyer beware!!! DO NOT PURCHASE A VEHICLE HERE! This was our first and last experience with Cowboy Dodge/Dealing Doug. The salesman, Danny, was nice enough during our test drive but it basically went do our first and last experience with Cowboy Dodge/Dealing Doug. The salesman, Danny, was nice enough during our test drive but it basically went downhill from there. Once we said yes the speed of service slowed down considerably. It took HOURS to complete the purchase/financing process. Once that was all done we still had to wait a good 20 minutes for them to fuel up the vehicle--why not do this during the time it took to do the financing paper work--in the grand scheme of things its not a huge deal, just hadn't ever taken so long to buy a vehcile before. We felt less important as a customer once they knew they had us on the hook. Fast forward a month or so, I went to put license plates on the vehicle and noticed a charge for an extended warranty (which we had declined). When Michael explained the financing, we understood we had delined the overpriced warranties and gap coverage so we were a little taken aback. Turns out the amount he listed out on the paperwork was the payment cost plus the amount of the service plan, which we feel is very misleading. if its "optional" why are we required to circle one option and sign? I called and spoke with David Hensley hoping to get my money back or at least an explanation--I was disappointed to say the least! He was rude, condescending and downright disrespectful. When I told him we declined extended coverage he not only questioned me (and my husband), he wasn't very forth coming with any help besides "getting with his staff" which would take a couple of days-- probably to get their story straight. In not so many words he went on to say it was our fault for not reading the contract. My husband called twice before my conversation with David and now it's been a week since I called and we still haven't recieved a call back. Way to live up to the sleazy salesman stereotype! Lesson learned, we will never be back. Anyone who has lived in Cheyenne for an extended period of time knows the reputation of Cowboy Dodge, adding the dealing Doug name is just putting lipstick on a pig. More

Cowboy Dodge spent several days troubleshooting a multiple-sensor issue on my 2004 Rubi. They kept me in the loop and were friendly and professional the whole time. multiple-sensor issue on my 2004 Rubi. They kept me in the loop and were friendly and professional the whole time. More

I have not been to Cowboy Dodge in 23 years. I was quite impressed this trip. I will return and possibly do other business with you.. Thank you. impressed this trip. I will return and possibly do other business with you.. Thank you. More

Garage door opened, greeted by Richard and Cecil, work order done quickly. I even purchased 4 oil changes for 120 bucks, great deal! Work completed quickly! order done quickly. I even purchased 4 oil changes for 120 bucks, great deal! Work completed quickly! More

Wow! Things have changed. The service was the BEST I’ve seen in 2 years. I’m definitely coming back. I went elsewhere to have my truck serviced because of the lack of good customer service and work. Ther seen in 2 years. I’m definitely coming back. I went elsewhere to have my truck serviced because of the lack of good customer service and work. There has been a major major improvement. More

The car is great. But I am required to put 25 words here when the first four words seem to convey my message of hope. when the first four words seem to convey my message of hope. More

We purchased our Jeep with the help of Lexi, she was wonderful and did an amazing job! Unfortunately we had to bring our new 2021 Jeep back due to a scratch and dents on the hood, Lexi set everything up wonderful and did an amazing job! Unfortunately we had to bring our new 2021 Jeep back due to a scratch and dents on the hood, Lexi set everything up to meet with us and showed genuine concern. David Hensley (sales manager) on the other hand lacks customer service skills being he continously hinted at not taking responsibility for the damage with his condescending remarks, because of the way we were treated by him, our overall rating went down. More

It was a pleasure working with Rick he made everything nice and smooth and I never felt pushed. The team they have is amazing. Thanks nice and smooth and I never felt pushed. The team they have is amazing. Thanks More

Jon made it really easy to purchase our new Dually. Even though I live a few states away I’ll definitely give him the opportunity next time I’m in the market for a Dodge/Ram/Chrysler. Great service Even though I live a few states away I’ll definitely give him the opportunity next time I’m in the market for a Dodge/Ram/Chrysler. Great service! More

Cowboy dodge found a problem on my vehicle and was able to repair quickly and earlier in the day than anticipated. I appreciate their transparency with documents, their friendliness of the staff (Richard a to repair quickly and earlier in the day than anticipated. I appreciate their transparency with documents, their friendliness of the staff (Richard and Cecil and accounting at the end!), and their overall method of service. Thank you for taking care of my truck! More