Cowboy Chrysler Dodge Jeep Ram | Page 13

I did not have a scheduled appointment but they fit me in and got it done quickly. Also my truck looked awesome when I got it back. and got it done quickly. Also my truck looked awesome when I got it back. More

Very friendly people, I’m sure they do all they can but it is very irritating when No one can tell me what is wrong even though they’re the jeep experts it is very irritating when No one can tell me what is wrong even though they’re the jeep experts More

Awesome service as usual. Quick, friendly, knowledgeable, and reasonably priced. Would recommend for all your vehicle needs. I will be coming back for future services. and reasonably priced. Would recommend for all your vehicle needs. I will be coming back for future services. More

Broke down in Cheyenne on the way to Minnesota. The service dept. worked us in and got us back on the road. Thanks from Arizona travellers. service dept. worked us in and got us back on the road. Thanks from Arizona travellers. More

Before bringing my vehicle to the dealership for an oil change, I checked their website to see if they required an appointment. Not only did their website state that they didn’t require appointments for ro change, I checked their website to see if they required an appointment. Not only did their website state that they didn’t require appointments for routine maintenance such as oil changes, they advertised this as a special feature “EXPRESS!!!” I dropped my truck off at about 8:00 AM. The service agent said it would take a couple hours, and asked if I wanted to wait. I told him that I would leave and come back, and I’m glad I did, because it was 7 hours later that my oil change was completed. When I came to pick up my truck, the guy was so engrossed in conversation with another customer that he didn’t acknowledge I was there waiting. Another employee saw me standing there and asked what I needed. I told him that I was there to pick up my vehicle, which had taken 7 hours to get the oil changed. He asked if I had made an appointment, and proceeded to lecture me about thinking ahead and making an appointment. They took me to the back where my vehicle was, but didn’t have my keys. I waited about 10 minutes, and finally the same service agent who had ignored me came out with my keys. They seemed to have done a good job on the oil change. I didn’t even mind that it took 7 hours, it just would have been nice to have been given a more accurate time estimate, and if the service department strongly prefers you make an appointment, it might be nice if the website said “we strongly prefer that you make an appointment” rather than “MOPAR EXPRESS!!! DONE QUICK AND DONE RIGHT!!!” All in all, some training in basic customer service skills for the staff here might go a long way in ensuring future customers have a more pleasant experience than I did. More

After trying to get into the service center and getting an appointment two weeks away, I did call and stop in for parts, checked in again for the assortment to be moved up but not possible. I was speaking an appointment two weeks away, I did call and stop in for parts, checked in again for the assortment to be moved up but not possible. I was speaking to the Main Service person when one of the service writers popped in and said we have a cancellation for tomorrow. Do you want it? Of course I said yes yes. The service was quick and thorough done in less time than expected. Cost was reasonable. Nice people and all seemed happy to be there. More

I enjoy raking my Jeep here, they are very helpful More

Excellent client service, outstanding service department with knowledgeable staff, definitely worth a visit! with knowledgeable staff, definitely worth a visit! More

Matt and his team were very proficient and extremely professional professional More

Good service and great atmosphere and communication and helpful just had to wait on the parts to come in car runs good after work was complete helpful just had to wait on the parts to come in car runs good after work was complete More