Cowboy Chrysler Dodge Jeep Ram
Cheyenne, WY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Before bringing my vehicle to the dealership for an oil change, I checked their website to see if they required an appointment. Not only did their website state that they didn’t require appointments for ro change, I checked their website to see if they required an appointment. Not only did their website state that they didn’t require appointments for routine maintenance such as oil changes, they advertised this as a special feature “EXPRESS!!!” I dropped my truck off at about 8:00 AM. The service agent said it would take a couple hours, and asked if I wanted to wait. I told him that I would leave and come back, and I’m glad I did, because it was 7 hours later that my oil change was completed. When I came to pick up my truck, the guy was so engrossed in conversation with another customer that he didn’t acknowledge I was there waiting. Another employee saw me standing there and asked what I needed. I told him that I was there to pick up my vehicle, which had taken 7 hours to get the oil changed. He asked if I had made an appointment, and proceeded to lecture me about thinking ahead and making an appointment. They took me to the back where my vehicle was, but didn’t have my keys. I waited about 10 minutes, and finally the same service agent who had ignored me came out with my keys. They seemed to have done a good job on the oil change. I didn’t even mind that it took 7 hours, it just would have been nice to have been given a more accurate time estimate, and if the service department strongly prefers you make an appointment, it might be nice if the website said “we strongly prefer that you make an appointment” rather than “MOPAR EXPRESS!!! DONE QUICK AND DONE RIGHT!!!” All in all, some training in basic customer service skills for the staff here might go a long way in ensuring future customers have a more pleasant experience than I did. More
After trying to get into the service center and getting an appointment two weeks away, I did call and stop in for parts, checked in again for the assortment to be moved up but not possible. I was speaking an appointment two weeks away, I did call and stop in for parts, checked in again for the assortment to be moved up but not possible. I was speaking to the Main Service person when one of the service writers popped in and said we have a cancellation for tomorrow. Do you want it? Of course I said yes yes. The service was quick and thorough done in less time than expected. Cost was reasonable. Nice people and all seemed happy to be there. More
I enjoy raking my Jeep here, they are very helpful More
Joseph Dominguez at cowboy dodge made my experience excellent his friendly personality willingness to go that extra mile to find the right fit was on point. excellent his friendly personality willingness to go that extra mile to find the right fit was on point. More
I worked with Lexi in Sales. She was easy to work with. I had a lot of questions about the vehicle that Lexi had to check on for me. She took the time to answer those questions, and it made me feel co I had a lot of questions about the vehicle that Lexi had to check on for me. She took the time to answer those questions, and it made me feel comfortable with my decisions. David helped me in Financing. He answered questions for me even when I called him on his day off. Both people had excellent customer service skills. More
Great service, pleasant surroundings, friendly people. Got us in and out in a timely manner as we were traveling. Got us in and out in a timely manner as we were traveling. More
Knew the specific car we were looking for and steered us in that direction. He answered our questions as good as he could and if he didn’t know he would find out. He wasn’t pushy but we came to buy a c in that direction. He answered our questions as good as he could and if he didn’t know he would find out. He wasn’t pushy but we came to buy a car ! More