Cowboy Chrysler Dodge Jeep Ram

Visiting Cheyenne We went to Cheyenne for a family function and started having issues with our 2015 Ram. Called on Friday and e explained that we had to leave on Sunday We went to Cheyenne for a family function and started having issues with our 2015 Ram. Called on Friday and e explained that we had to leave on Sunday. They squeezed this in on Saturday morning and work with us to get a part from Colorado and get it installed by close of business on Saturday. Without their help we would have missed work. Excellent customer service. More

JUST DURING 2016 Took my older(but beautiful) Dodge Ram truck in for repair of $1800 parking lot body damage. Work was shoddy, interior screws not replaced, paint run Took my older(but beautiful) Dodge Ram truck in for repair of $1800 parking lot body damage. Work was shoddy, interior screws not replaced, paint runs, door doesn't fit correctly, etc. Then in August 2016 I took my 2016 Dodge Ram into Cowboys body shop for severe hail damage repair. It is now January 2017 and the work is not done even though I am constantly promised that my truck is next. In November 2016, I took my wife's 2015 Jeep Grand Cherokee (with 7000 miles on it) into Cowboy Dodge for a simple oil change which they performed. By the time I got home, 8 miles, there was no oil left in the motor as the service man didn't put the new oil filter on correctly. And I had a large puddle of oil under the Jeep on my garage floor. Also be advised, if you buy an oil change service contract when you buy your new or used vehicle, they will not honor it or even pro-rate it if you upgrade to Mobil 1 or anything but their company oil. More

Pushy and incompetent The sales persons are pushy, and extremely uneducated about the products they sell. The finance department is incompetent, uneducated and unwillin The sales persons are pushy, and extremely uneducated about the products they sell. The finance department is incompetent, uneducated and unwilling to research options for your purchase. `Dirty showroom, rude receptionist, pushy sales, dumb finance, and terribly over priced. GO, RUN.... don't go to Cowboy Dodge in Cheyenne. More

Matt Lockhart Matt put Laramie Honda in B. K. He almost did the same until Steve Marshall removed him. I can not believe he is here in Cheyenne. Matt put Laramie Honda in B. K. He almost did the same until Steve Marshall removed him. I can not believe he is here in Cheyenne. More

No help with simple dealer warranty work This dealerships is the most uncooperative I have ever been to. The asstistant service manager and the service manager were so unwilling to resolve pr This dealerships is the most uncooperative I have ever been to. The asstistant service manager and the service manager were so unwilling to resolve problems. More

Thumbs up for Cownoy Dodge ! I can't thank the Cowboy Dodge Team enough for the great experience I had purchasing my 2016 Jeep Rubicon Hard Rock. Sales Manager Matt Lockhart & Sal I can't thank the Cowboy Dodge Team enough for the great experience I had purchasing my 2016 Jeep Rubicon Hard Rock. Sales Manager Matt Lockhart & Sales Associate Rick Keefe demonstrated their professionalism and courtesy in every aspect of the sale transaction. This was a No-Bull, No-Hassle deal right from the jump. I told them what I wanted, and they delivered. Uncommon in this industry. Keep up the great work ! More

cowboy dodge honors their warranty 2x they honored warranty first time alignment issues 2nd time torn cv boot they could have easily said a stick or mud caused problems bless cowbo 2x they honored warranty first time alignment issues 2nd time torn cv boot they could have easily said a stick or mud caused problems bless cowboy dodge I'm so happy More

Awful body shop!! I hit a deer in my jeep and had it towed in to Cowboy Dodge thinking a dealer would do the best work. I was very wrong, not only did they have it five I hit a deer in my jeep and had it towed in to Cowboy Dodge thinking a dealer would do the best work. I was very wrong, not only did they have it five weeks the first time it was sent in but I was also lied to and the work done was terrible. After the first two weeks it was there I left several messages with several people and never received a call back once. I finally had to go in and make them bring someone out to talk to me. They hadn't done anything but let it sit in the parking lot. I had to call my insurance agent who had to call and argue with them about it. I had to make a drive to another state in a week and a half so they rushed through everything and left 10" runs in the paint and there were paint bubbles everywhere. The marker lights poked out of the grill almost a full inch. I had to have my husband help me pick it up after hours when they finally finished it and I had to take it back in the next day because so much was wrong with it. They agreed to take it back and redo it after I returned from my trip. I got it back covered in thick frost so I couldn't see the paint. The body shop manager said if I noticed anything to bring it back again. After I got it home and thawed out I saw they had more bubbles in the paint than they did before and it looks like they slammed and other cars door into mine and left huge gashes all down the door handle. This has to be the WORST place to have body work done. More

Bought a 06 Dodge 1500. When I got it home I washed the truck and found the windshield was leaking. Called the dealer and sales man and was told would have to check with used car mgr about it. I know i bo truck and found the windshield was leaking. Called the dealer and sales man and was told would have to check with used car mgr about it. I know i bought as is, but if they washed this truck they knew the windshield leaked and i told them this. That was a week and half ago. We called and talked to lady on phone and told her problem. Said she would have mgr call me. Guess what? No call. Won't buy vehicle from this dealer again!!!! More

I would just like to take a moment and Thank Everyone in the Service Center for their Help and Understanding along with their Dedication to Customer Care, Service & Quality in getting our Mega-Cab repaired the Service Center for their Help and Understanding along with their Dedication to Customer Care, Service & Quality in getting our Mega-Cab repaired in nothing short of record time in my opinion and please believe me when I say that I have dealt with several dealers and service centers over the years. Last Friday afternoon; we had a catastrophic failure of the water pump which allowed the fan and clutch assembly to detach and take out almost everything around the front of the engine compartment. Richard Ortega and the technician where able to locate all of the parts needed, get them in and have the vehicle repaired and washed by noon Saturday so we could continue our short vacation with very little interruption...Again; I would like to THANK YOU very much for your professionalism and service and I will see that everyone I deal with knows it...Very Grateful, Tim & Nancy Rider More