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Covina Volkswagen - Service Center

Covina, CA

4.6
325 Reviews

325 Reviews of Covina Volkswagen - Service Center

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December 24, 2024

I liked the videos feedback that the technician sent out. Very thorough and well thought out. More

by TRIEuKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Liautaud
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Dec 26, 2024 -

Covina Volkswagen responded

We're so grateful for your 5-star review! At Covina Volkswagen, we value transparency and communication, so we're glad you appreciated our video feedback. It's wonderful to hear you found our technician's insights thorough. We look forward to seeing you again soon!

December 23, 2024

When people trust you to fix a problem find the root cause! Don't let them spend money while you guess what the issue is. More

by HOMES.BYSUSIEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles
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Dec 31, 2024 -

Covina Volkswagen responded

We’re committed to delivering the best service possible and we would appreciate the opportunity to discuss this further. Please contact us directly with details about your visit, such as your name and the date of service, so we can better understand the situation and address it promptly. We value your business and we look forward to improving your experience with us.

December 13, 2024

Quick and easy service. Best dealer around.Manny is great ,he helped me, my cars needs. More

by BIG J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Martell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Covina Volkswagen responded

Thank you so much for your 5-star review! We're glad to hear that Manny provided quick and easy service for your car's needs at Covina Volkswagen. We appreciate your kind words and look forward to serving you again in the future.

December 13, 2024

Great customer service! It was easy to set the appointment and once done, the service team gave me great updates. More

by novelovalerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Covina Volkswagen responded

Valerie, we're grateful for your feedback at Covina Volkswagen. It's wonderful to hear you found our appointment setup and updates helpful. Please don't hesitate to visit us again. Thank you!

December 10, 2024

Great customer service. Communication was awesome and I was very pleased with the service all around. More

by JONATHANFELIX55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Covina Volkswagen responded

Thank you, Jonathan, for your fantastic feedback! At Covina Volkswagen, we take pride in our communication and customer service. We're delighted to know you had a pleasing experience. Your support means a lot to us. We look forward to seeing you again!

December 02, 2024

The staff at Covina Volkswagen are amazing. They are my preferred service center for my vehicle because of the great communication and wonderful customer service. More

by D.RODRIGUEZ
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben
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Dec 03, 2024 -

Covina Volkswagen responded

We're grateful for your kind words. Your positive feedback regarding our communication and customer service at Covina Volkswagen is much appreciated. We look forward to serving your vehicle in the future.

December 02, 2024

Service agents are friendly and knowledgeable. They will go out of their way to help you. More

by FROSSCIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Martell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Sandoval, Laura Mahecha
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Dec 03, 2024 -

Covina Volkswagen responded

We appreciate your kind words about our knowledgeable and helpful service agents at Covina Volkswagen. Your feedback is valuable to us. Is there something more we could do to enhance your experience? Feel free to share additional thoughts with us.

November 23, 2024

Ruben and entire staff very helpful and courteous. Love the new new vw bus we saw being unloaded More

by LDW2LDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Covina Volkswagen responded

Thank you! We care for our customers and it’s exciting to know this passion shines through Ruben and the team! If you’re ever in need of future automotive assistance, all of us here at Covina Volkswagen are here to help. Safe travels and have a wonderful day!

Dec 03, 2024 -

Covina Volkswagen responded

We are truly grateful for your 5-star review! We're glad that Ruben and the team made your experience pleasant. Your kind words about our new VW bus are appreciated. We look forward to welcoming you back to Covina Volkswagen.

November 18, 2024

It is always a pleasure to visit Covina Volkswagen, their customer service is truly the best! Awesome , service manager Manny, his service advisors, Jesse, Ruben, and Charles. Most importantly the knowledgea More

by ELVESPARZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Munguia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny, Jesse, Ruben, Charles, Pete, Chris, and Emilio! Great job guys!!
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Nov 21, 2024 -

Covina Volkswagen responded

Hi there, thank you so much for sharing your 5-star experience with Covina Volkswagen! We’re thrilled to hear that every visit has been a positive one. Providing exceptional service is always our goal, and we’re so happy to have earned your trust. We look forward to continuing to serve you—keep enjoying your Volkswagen!

November 18, 2024

The service was great & the employees are super helpful. It’s definitely a family oriented place with awesome service. Thank you to all, especially the technician. More

by ELVESPARZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Munguia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Pete Esparza
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Nov 21, 2024 -

Covina Volkswagen responded

Hi there! Thank you for this review of Covina Volkswagen. We’re so glad to hear that you had a great experience with our team and found our service to be helpful and family-oriented. We’ll be sure to pass along your thanks to the technician and the rest of the team. We truly appreciate your feedback and look forward to serving you again in the future! Thanks for choosing Covina VW.

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