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Covina Volkswagen - Service Center

Covina, CA

4.7
336 Reviews

336 Reviews of Covina Volkswagen - Service Center

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February 15, 2025

Charles provides excellent customer service! He’s professional, friendly and knowledgeable. When I bring my vehicle in for service I know Charles is going to take care of it for me. More

by ldmilliken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb and Charles
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Mar 10, 2025 -

Covina Volkswagen responded

We appreciate your 5-star review, ldmilliken! We're glad to hear that Charles delivered excellent customer service and showcased his knowledge. At Covina Volkswagen, we value your trust. We look forward to caring for your vehicle in the future.

February 13, 2025

Great service. Scheduling sufficient to my needs. Relatively economical. Quality of service meets my needs. Service Managers are the best More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Covina Volkswagen responded

Thank you so much, Matt! We appreciate your acknowledgment of our efficient scheduling and economical services at Covina Volkswagen. Our service managers are indeed committed to quality service. We look forward to your next visit!

February 12, 2025

Ruben did a great job of addressing my vehicles issues and the car was ready as promised. More

by DANIELCARRASCO79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
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Mar 10, 2025 -

Covina Volkswagen responded

We truly appreciate your 5-star review, Daniel! It's great to hear that Ruben was able to assist with your vehicle's issues at Covina Volkswagen. We look forward to your next visit!

February 11, 2025

Ruben was extremely helpful and friendly and remembered that I needed a ride back to the shop. Great customer service More

by ANNABELMEDINA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
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Feb 13, 2025 -

Covina Volkswagen responded

Thank you for your kind words, Annabel! We're glad to know Ruben provided you with such helpful and friendly service at Covina Volkswagen. We appreciate your positive feedback and look forward to seeing you again!

Feb 13, 2025 -

Covina Volkswagen responded

Thank you for your kind words, Annabel! We're glad to know Ruben provided you with such helpful and friendly service at Covina Volkswagen. We appreciate your positive feedback and look forward to seeing you again!

January 30, 2025

Service took amount of time promised. Charles explained everything in detail and even took time and tried to link my phone to car although it was not successful More

by chrisjohn6736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 31, 2025 -

Covina Volkswagen responded

Thank you for your kind feedback, Chris. We appreciate you recognizing Charles's efforts to provide detailed explanations and assist with your phone. Covina Volkswagen looks forward to serving you again.

January 26, 2025

Friendly, good communication. Except the inside of my car was extra dusty for some reason. More

by ANGRODRIGUEZ123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Jan 28, 2025 -

Covina Volkswagen responded

Thank you for your review. We're glad to hear you appreciated our friendly service and communication at Covina Volkswagen. Your feedback about the dust in your car is noted. Safe travels and we look forward to serving you again.

January 23, 2025

Great service! Great Tech's! Love the Video's! Wouldn't go anywhere else! Love getting my vehicle serviced here! Thanks! More

by castrojrrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Martell
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Mar 10, 2025 -

Covina Volkswagen responded

Thank you so much, Richard, for your wonderful feedback. We at Covina Volkswagen are glad to know you appreciate our service and the videos we provide. We sincerely appreciate your loyalty and look forward to serving you again in the future.

January 22, 2025

Service advisor communicated my concerns and the technician was able to accurately address them. I was surprised that the technician was able to duplicate and address the issue so quickly! I’ll be s More

by Risa0225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles, Ruben, and Bryan Martinez.
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Mar 10, 2025 -

Covina Volkswagen responded

We're truly grateful for your positive feedback. At Covina Volkswagen, we always aim to provide effective communication and efficient service. We're glad to hear our team could swiftly address your concerns. We look forward to servicing your vehicle in the future!

January 21, 2025

Charles was an amazing consultant. I look forward to my next appointment which consists of an oil change. More

by JONATHANZIV85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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Mar 10, 2025 -

Covina Volkswagen responded

Jonathan, we're glad to hear that Charles provided you with excellent service at Covina Volkswagen. Your positive feedback is much appreciated. We look forward to seeing you for your next oil change! Thank you for choosing us.

January 16, 2025

My service appointment was cancelled twice on the same day of seevice, first time they don’t have enough staff, second time they don’t have the piece. I get a call 5 minutes before my appointment to cance More

by SAMIHAYEK82
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donno the name
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Jan 21, 2025 -

Covina Volkswagen responded

Sami, it's our goal to always provide reliable service and we want to ensure your experience with us is nothing short of exceptional. To better understand and resolve the issue, please message us your contact information so that we can reach out. We appreciate your business and the opportunity to make things right.

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