Covina Volkswagen - Service Center

Worst dealship I've ever bought a car from. They don't stick by their word. They give you the run around, pass you from one employee to another with the hopes that you just stop calling them to They don't stick by their word. They give you the run around, pass you from one employee to another with the hopes that you just stop calling them to hold them to their promises from when they were selling you on a car. They sell a "we are a family" vibe that is total BS. Unless they meant a TOXIC disfunctional family. I have a whole story with detailed information on why this is the worst dealership but they (VW and specifically Jesse, Nick, Corey etc.) are not worth the time. More

Horrible experience I had a 50,000 mile service for my 2012 Turbo Beetle. I asked for a complete safety check while the car was in for service. I made a point to ask that I had a 50,000 mile service for my 2012 Turbo Beetle. I asked for a complete safety check while the car was in for service. I made a point to ask that all belts hoses seals be checked. I was sent a video telling me my car was in excellent shape. A few weeks later my battery went out. Triple A was not able to replace the battery as it needed to be "reset" at a dealership. Back to Bozzani. I made an appointment and paid for the battery and installation. While waiting for my car I looked over my invoice. The mechanic had made some notes that concerned me. I walked up to Ruben Sandoval at the service desk and asked why there were items checked that were replaced three weeks earlier. Nothing major but I had just paid for wind shield wipers and new filters during the last service. His comment to me was "its a different mechanic" What??? He went on to say its nothing. and then took his pen and scribbled over the mechanics notes. What???? I then said how about the serpentine belt. Ruben (who had not looked at my car) told me it was nothing and just a different mechanic. What???? I told Ruben I wanted to talk to the mechanic. Once again Ruben told me it was nothing. What???? A wonderful young man came into the office. I voiced my concerns and he asked me if I wanted to see the belt in question, We walked to my car (with Ruben hot on our heels) and the mechanic pointed to the obviously worn out belt. Ruben tried to say it wasn't that bad. What????? The young mechanic held his ground and showed me the bits of rubber and the frayed area of concern. I could see it myself and I was shocked. I asked if it were safe for me to drive the car. He said no if the belt broke my engine would seize up. The repair was around $100 and took 15 minutes. This should have been noticed and fixed when I went in for the big service which by the way cost me $1,100). The battery that was in the car had not been installed properly and moved around because a bracket was not used. The mechanic pointed this out to me. Ruben Sandoval was dismissive of a woman client. His treatment of me at Bozanni Volkswagon needs to be reported to upper management. I need to take my car back and have a proper safety check done. I chose to have my repairs done at our local Volkswagon dealership . I hope someone reaches out to me and oversees the safety check of my car. Barbara Caplan More

Great service I have had many VWs and I have always had service at Bozzani. Charles and Ruben , they are the coolest guys in the service industry. Honest, friendl I have had many VWs and I have always had service at Bozzani. Charles and Ruben , they are the coolest guys in the service industry. Honest, friendly and easy going, no pressure. What more can u ask for ? Car wash, repaired right the first time ? It's all there. I, myself am a Service Advisor and have been in the automotive industry well over 20 years. I'm always hoping they'll hire me one day. Bozzani is definitely a place I would like to work at. I leased my last VW from Derek . He made the process so easy...and again he wasn't pushy either. No pressure. The whole dealership operates so calm and smooth, how can I not wish I work with these guys. Buy or Service for your VW....Bozzani is the only place I'd go to. More

Great service but VW labor is high Needed to do some Smog related and repairs for a lack of power on my VW Beetle. Took several days to determine what was wrong and to get the parts and Needed to do some Smog related and repairs for a lack of power on my VW Beetle. Took several days to determine what was wrong and to get the parts and do all the testing. Charles is a great service person but the labor cost was very high which always hurts but was able to get some good coupons to help a little, Also tI noticed hey put on over 100 miles on the odometer when I got it back so that was concerning as it seemed excessive even though they had to do tests to confirm the issues were resolved. Bozzani is great and would recommend again. More

Amazing Service Had the best encounter again the service here gets better and better every time I come. Never have me do something I don't need to do either. Had the best encounter again the service here gets better and better every time I come. Never have me do something I don't need to do either. More

40 mile service I had my 40 mile service with bozzani vw last feb. Online scheduling was very easy and fast. They said it'll take around 3 hours for the work to be do I had my 40 mile service with bozzani vw last feb. Online scheduling was very easy and fast. They said it'll take around 3 hours for the work to be done. I was given an option to wait in their clean and very accomodating waiting area with free coffee and donuts or be transported home using their shuttle for free. I chose to use their free shuttle. After 3 hours, the work was done, i was picked up. Since it was raining, i was expecting that they wouldnt give me the free car wash but i still asked if they at least did vacuum my car. They said they did but when i checked it, it was not vacuumed. Got very disappointed and reported it. David, the service director was very accommodating. He offered to perform a complimentary detailing and refunded some of the labor cost that i paid. I am giving them 5 stars for that. More

Great service experience Recently took my VW Rabbit into Bolzanni VW for service after the check engine light came on. Just like for my regular service visits, they did a gre Recently took my VW Rabbit into Bolzanni VW for service after the check engine light came on. Just like for my regular service visits, they did a great job. Solid, efficient, and courteous service. I highly recommend Bolzanni! More