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Covina Volkswagen - Service Center

Covina, CA

4.6
312 Reviews

312 Reviews of Covina Volkswagen - Service Center

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January 30, 2025

Service took amount of time promised. Charles explained everything in detail and even took time and tried to link my phone to car although it was not successful More

by chrisjohn6736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 31, 2025 -

Covina Volkswagen responded

Thank you for your kind feedback, Chris. We appreciate you recognizing Charles's efforts to provide detailed explanations and assist with your phone. Covina Volkswagen looks forward to serving you again.

January 26, 2025

Friendly, good communication. Except the inside of my car was extra dusty for some reason. More

by ANGRODRIGUEZ123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jan 28, 2025 -

Covina Volkswagen responded

Thank you for your review. We're glad to hear you appreciated our friendly service and communication at Covina Volkswagen. Your feedback about the dust in your car is noted. Safe travels and we look forward to serving you again.

January 23, 2025

Great service! Great Tech's! Love the Video's! Wouldn't go anywhere else! Love getting my vehicle serviced here! Thanks! More

by castrojrrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Martell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Covina Volkswagen responded

Thank you so much, Richard, for your wonderful feedback. We at Covina Volkswagen are glad to know you appreciate our service and the videos we provide. We sincerely appreciate your loyalty and look forward to serving you again in the future.

January 22, 2025

Service advisor communicated my concerns and the technician was able to accurately address them. I was surprised that the technician was able to duplicate and address the issue so quickly! I’ll be s More

by Risa0225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles, Ruben, and Bryan Martinez.
Mar 10, 2025 -

Covina Volkswagen responded

We're truly grateful for your positive feedback. At Covina Volkswagen, we always aim to provide effective communication and efficient service. We're glad to hear our team could swiftly address your concerns. We look forward to servicing your vehicle in the future!

January 21, 2025

Charles was an amazing consultant. I look forward to my next appointment which consists of an oil change. More

by JONATHANZIV85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Mar 10, 2025 -

Covina Volkswagen responded

Jonathan, we're glad to hear that Charles provided you with excellent service at Covina Volkswagen. Your positive feedback is much appreciated. We look forward to seeing you for your next oil change! Thank you for choosing us.

January 16, 2025

Great customer service along with great customer hospitality. They ensure an estimate and provide other services that are convenient to most people. More

by marco.cajero42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Covina Volkswagen responded

Marco, thank you for your wonderful remarks regarding Covina Volkswagen. We're delighted to hear about your positive experience with our customer service and hospitality. We look forward to seeing you again!

January 16, 2025

My service appointment was cancelled twice on the same day of seevice, first time they don’t have enough staff, second time they don’t have the piece. I get a call 5 minutes before my appointment to cance More

by SAMIHAYEK82
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donno the name
Jan 21, 2025 -

Covina Volkswagen responded

Sami, it's our goal to always provide reliable service and we want to ensure your experience with us is nothing short of exceptional. To better understand and resolve the issue, please message us your contact information so that we can reach out. We appreciate your business and the opportunity to make things right.

January 15, 2025

Left our window down overnight during up to 100 mph Santa Ana winds. Car was filthy inside. When I was pointed out, they made some attempt to clean it, but it certainly wasn’t as clean as when we took it in. More

by AGILDOGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles L.
Jan 16, 2025 -

Covina Volkswagen responded

Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us identify areas for improvement. We’re sorry to hear about the issues you experienced, particularly with the condition of your vehicle after service and the fuel level of the loaner car. This is not the standard of service we strive to provide, and we apologize for any inconvenience caused. However, we’re glad to hear you appreciated having a loaner car available. To address your concerns about the recall repairs, please don’t hesitate to reach out to us directly. Alternatively, if you prefer, you can send us your contact information, and we’ll be happy to reach out to you.

January 10, 2025

Service & professionalism were excellent and job was completed in a timely manner! Very pleased with the work completed! More

by hmgmceagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Covina Volkswagen responded

We appreciate your kind words! At Covina Volkswagen, we strive for excellence in service and professionalism. We're pleased to hear your satisfaction with the timely completion of the work. Thank you for choosing us!

January 10, 2025

My wife took in my daughters car for an oil leak. I bought the extended used car warranty and of course the job is not covered by the warranty. They diagnosed it as an oil separating unit. Every seal More

by kaiserslaveray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Montanez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Covina Volkswagen responded

We at Covina Volkswagen sincerely appreciate your feedback and we're disheartened to hear about your experience. We strive for transparency and fairness in all our services. Your input helps us improve. Please feel free to contact us for further discussion or to share any additional concerns.

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