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Covina Volkswagen - Service Center

Covina, CA

4.6
325 Reviews

325 Reviews of Covina Volkswagen - Service Center

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March 02, 2025

Prompt service, clean space to wait, friendly personnel , good telephone skills! My car gets washed when it gets service ! More

by FRAUSTO.MARY18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Covina Volkswagen responded

We're truly grateful for your 5-star review, Mary. At Covina Volkswagen, we strive to provide prompt service and a welcoming environment. We're glad you appreciated our friendly team and the cleanliness of our waiting area. Your feedback is highly valued, and we hope to continue serving your car needs. Come back anytime!

March 02, 2025

The dealership is very clean, nice waiting area and the service advisor was very helpful. I never feel like they are trying to upsell me. Very nice video of your car about the service. They provide Lyft More

by LORNAHOUCK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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Mar 10, 2025 -

Covina Volkswagen responded

We are grateful for your 5-star review, Lorna. At Covina Volkswagen, we prioritize creating a comfortable environment and providing reliable service. We're glad you found our video feature helpful and appreciated our additional Lyft service. Looking forward to your next visit.

March 01, 2025

Our salesperson Nora really knew her product. Very professional & courteous. Just wish the paperwork process was faster More

by WALSH.SANDRA52
Recommend Dealer
Yes
Employees Worked With
Ali Khasdaei
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nouri Eldick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Covina Volkswagen responded

We appreciate your feedback, Sandra! We're glad to hear that you had a positive experience with Nora at Covina Volkswagen. We understand your note about the paperwork process and will strive to make it quicker. Thank you for your support.

February 26, 2025

Great customer service, Ruben is great and very professional. Fast and friendly staff, tha k you More

by RDDUKE1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
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Mar 10, 2025 -

Covina Volkswagen responded

We truly appreciate your 5-star review! It's wonderful to hear that Ruben and the rest of our team at Covina Volkswagen provided you with excellent service. Thank you for your kind words. We look forward to serving you again!

February 25, 2025

Great experience with a warranty repair. Dropped car off and it was done in about an hour. More

by GAMBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles in service
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Mar 10, 2025 -

Covina Volkswagen responded

We appreciate your 5-star review. It's great to hear you had a positive experience with your warranty repair at Covina Volkswagen. We're here for any future needs you might have. Thank you for choosing us!

February 23, 2025

Good, reliable service. I just get in front of the TV and watch something, at dealership, before you know it's time to go. More

by ahanimrod5400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Covina Volkswagen responded

Thank you for sharing your experience at Covina Volkswagen, we appreciate the 5-star review. We're glad to hear you enjoy our reliable service and comfortable waiting area. We look forward to assisting you again!

February 21, 2025

Very overpriced but average dealership service center prices, I guess. Not very wallet friendly. Charles is a nice advisor. More

by Agiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles in service
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Mar 10, 2025 -

Covina Volkswagen responded

We appreciate your feedback, Agiel. We're glad to hear that Charles was able to assist you in a friendly manner. At Covina Volkswagen, we strive to provide quality service at competitive prices. If you have any suggestions for improvements, feel free to share them with us. Thank you.

February 18, 2025

Great and attentive service writers. I have been a customer for over 9 years. My VW dealership of choice. More

by EMARTINEZ25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
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Mar 10, 2025 -

Covina Volkswagen responded

We truly value your long-term relationship with Covina Volkswagen. Thank you for recognizing our attentive service writers and for making us your VW dealership of choice. We look forward to serving you for many more years to come.

February 15, 2025

The service advisor is friendly. I will come back to Covina Volkswagen for future maintenance service. More

by CPDSCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Covina Volkswagen responded

We appreciate your kind words about our service advisor at Covina Volkswagen. We're truly grateful for your trust in us and look forward to your next visit for maintenance service.

February 15, 2025

Charles provides excellent customer service! He’s professional, friendly and knowledgeable. When I bring my vehicle in for service I know Charles is going to take care of it for me. More

by ldmilliken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb and Charles
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Mar 10, 2025 -

Covina Volkswagen responded

We appreciate your 5-star review, ldmilliken! We're glad to hear that Charles delivered excellent customer service and showcased his knowledge. At Covina Volkswagen, we value your trust. We look forward to caring for your vehicle in the future.

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