Covina Volkswagen - Service Center

I came to Bozzani VW because it was more conveniently located than the dealer I had been previously going to for service on my VW Rabbit, so thought I would give them a try. Their excellent customer serv located than the dealer I had been previously going to for service on my VW Rabbit, so thought I would give them a try. Their excellent customer service is why I will continue to come back for any of my service needs! From the moment I pulled up to when I left the lot, I was treated like their #1 customer and I left with a car that was washed and serviced as expected. I chose to wait in their waiting area while my car was being serviced and while I was there, everyone I encountered was friendly and professional, they seem to treat everyone like they are part of VW's extended family. The wonderful thing is, they did so with every other customer that was waiting as well. It's nice to know that I didn't just happen to get the one awesome service consultant (Jesse Santos) they have, but that they are all equally as friendly and helpful as Jesse was to me. I would highly recommend Bozzani VW for any of your service needs and sales too based on my impression of all the other employees I had encountered while I was there. Thanks Bozzani and Jesse! Susie Y. More

Great service and great people I love this place :D The employees I have met are amazing and deserve a raise :D Overall my experience is A++++++++ employees I have met are amazing and deserve a raise :D Overall my experience is A++++++++ More

I have owned more than 30 vehicles, and had many many dealer experiences with sales and service folks. I have had the great fortune to do business with Bozzani VW's service department half a dozen times dealer experiences with sales and service folks. I have had the great fortune to do business with Bozzani VW's service department half a dozen times. In my experience both Jesse Santos and Ruben Sandoval are the gold standard for excellence in an auto dealer service organization. Not occasionally, but EVERY single time their attitude, efficiency, friendliness, and most importantly competence is simply excellent. There are no improvements to suggest it is that good. I live in NY but work in CA and own and keep a Passat in CA for my business travel. Today my car's catalytic converter failed on the freeway and all of a sudden it sounded like a loud tractor engine. About 15 minutes later I was at Bozzani where Jesse met me outside before I could turn the car off, identified the problem, began the paperwork and assured me the car would be repaired today -- and within 10 minutes and a loaner car from Jesse I was back on my way to work and didn't miss a beat. What a relief from what this unexpected problem could have caused in my busy schedule. Three (3) hours later Jesse called to advise me the catalytic converter was replaced, they did a factory steering column recall notice fix, performed a service job and washed the car. UNBELIEVABLE performance in today's world of mediocre service from so many organizations. You will not be disappointed by dealing with Bozzani's guys Jesse and Reuben. They are the best, and obviously empowered and supported by Bozzani management. Thanks guys, you are terrific!!!!! More

I came into this dealership really stressed out about my car and these incredible people took care of me. Jesse was very informative and honest, which was such a relief compared to other places i have been car and these incredible people took care of me. Jesse was very informative and honest, which was such a relief compared to other places i have been to. Especially being young and new to car responsibilities, they completely took the hassle out of car repairs. Regardless of the fact I needed a lot of work on my car, they took care of it fast, kept me informed step by step, even took me home from the dealership and picked me up the next day. I wish I could remember the names of the two drivers because they were very nice as well. I appreciate the fact that when I gave another man my keys, he fixed the buttons for me even though I didnt come in for that issue. Overall Bozzani Motors provides fast, friendly, and great service. Bozzani himself, should be very proud of his employees and know that, as a customer, i feel like they genuinely cared about my satisfaction. I will definitely come to them from now on. More

Jesse is the man for service he is always willing to listen and helps me out with a smile. Samantha is great in sales, we ejoyed working with with her want I got my EOS. listen and helps me out with a smile. Samantha is great in sales, we ejoyed working with with her want I got my EOS. More