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Covina Volkswagen - Service Center

Covina, CA

4.8
263 Reviews

263 Reviews of Covina Volkswagen - Service Center

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October 25, 2024

The mechanic Kelly me informed throughout the whole process and even had car washed. Waiting time was a little too much. I know it wasn't jiffy lube but waited a while. Those chairs in waiting area More

by jalcala997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Covina Volkswagen responded

Hello, we greatly appreciate your 5-star review of us here at Covina Volkswagen. We’re glad Kelly kept you informed and even had your car washed—it’s great to hear you appreciated the attention to detail! Thank you for stopping by, we hope to see you again soon!

October 23, 2024

excellent customer service Ruben was a joy to work with very communicative will definitely continue to service my cars here More

by dmunguia2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben
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Oct 29, 2024 -

Covina Volkswagen responded

Hi there! We appreciate your recent review of us here at Covina Volkswagen. We’re glad to hear Ruben provided excellent, communicative service. Thank you for choosing Covina VW for your service, we look forward to continuing to take care of your car's needs!

October 22, 2024

Everybody is friendly at this dealership. ... It doesn't matter if you were there for service only.... I admire the team effort. More

by AGNESPIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reuben
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Oct 22, 2024 -

Covina Volkswagen responded

Hello, thank you so much for sharing this 5-star review of Covina Volkswagen. We're happy to hear you considered our team to be happy and friendly! Your support means a lot to us, and we look forward to seeing you again! Thank you for stopping by, take care!

October 18, 2024

Their staff is amazing, communication is outstanding and their quality of work has always been exceptional More

by RYANEDDY1084
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Covina Volkswagen responded

Hello, we greatly appreciate your 5-star review of Covina Volkswagen! We’re thrilled to hear that you’ve had such a positive experience with our staff and appreciate the exceptional quality of our work. Communication and customer satisfaction are our top priorities, and it’s wonderful to know we met your expectations! Thanks for choosing Covina Volkswagen, we hope to work with you again soon!

October 17, 2024

Always a pleasure. All so helpful and informative. Got my BABY beetle, 2006, back. Just beautiful! More

by ZANSKY14
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
Oct 22, 2024 -

Covina Volkswagen responded

Hello, thank you so much for this recent review of Covina Volkswagen! We're happy to hear our team was helpful and informative throughout this process! We're glad you got your Beetle back in great shape! Thanks for trusting the team here at Covina Volkswagen, we hope to see you again sometime soon!

October 16, 2024

No, I don't like the way they serve really bad. I think I come another shop More

by nguyensami2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Montanez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Covina Volkswagen responded

Hello, we are concerned to see your recent review of Covina Volkswagen. We're so sorry to hear your experience wasn't the greatest. Please reach out to our Service Manager Manny to detail what happened, so we can work towards a resolution and hopefully change the way you view us for the future. Thank you, we hope to hear from you soon. Service Manager: Manny Montanez: mmontanez@covinavw.com

October 12, 2024

Covina VW provides excellent customer service. The team is extremely responsive. They are honest and transparent with what services your car needs. I was extremely pleased with their services. More

by JENNIFER.LYNN.LY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Covina Volkswagen responded

Hello Jennifer! Thank you for the 5 star review of us here at Covina Volkswagen! We're delighted to hear that you had a positive experience and found our team responsive, honest, and transparent about your car's needs. Thank you for choosing us as your trusted dealership, we hope to work with you again soon!

October 12, 2024

Covina VW & its service department are always on point Jessie, Charles and Ruben are always professional and knowledgeable. More

by PFINAN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles L. Service Dept 5 stars
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Oct 16, 2024 -

Covina Volkswagen responded

Hello, thank you for this 5 star review of Covina Volkswagen. We're happy to hear that Jessie, Charles, and Ruben consistently provide you with professional and knowledgeable service. Thank you for always choosing Covina VW for your maintenance, we hope to work with you again soon!

October 11, 2024

The Service Advisors are the best in the business. True Professionals at what they do. I trust my vehicle in their hands. It is because of the service I receive at this dealership , I continue to buy More

by 217MARINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Sandoval
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Oct 16, 2024 -

Covina Volkswagen responded

Hello! Thank you so much for this recent 5 star review of us here at Covina Volkswagen. It’s great to hear that our Service Advisors have made such a positive impact on your journey with us. We pride ourselves on providing exceptional service, and it’s rewarding to know that it keeps you coming back! Thank you for being a valued customer of ours, we look forward to seeing you again soon!

October 11, 2024

Great communication with the team from VW Covina. Charles was so nice and helped us with any questions we had regarding our service. More

by rytuaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Report | Print
Oct 16, 2024 -

Covina Volkswagen responded

Hello! Thank you so much for this 5 star review of Covina Volkswagen. We’re so glad to hear that Charles was able to assist you and answer all your questions regarding your service. Thank you for trusting our team, we are always here for you!

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