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Covina Volkswagen - Service Center

Covina, CA

4.6
310 Reviews

311 Reviews of Covina Volkswagen - Service Center

Sort by
March 11, 2025

Friendly and professional agents . They have finished the services on my car on time and complete More

by FFFZOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Sandoval - 5 stars
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Mar 14, 2025 -

Covina Volkswagen responded

Thank you for your positive feedback! We're glad to hear our team at Covina Volkswagen serviced your car efficiently and professionally. We appreciate your support and look forward to your next visit!

March 10, 2025

The service took several hours and the it was professional and friendly. Keep up the good job. Thank you! More

by complink11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2025 -

Covina Volkswagen responded

We appreciate your 5-star feedback. At Covina Volkswagen, we strive to offer friendly and professional service. We're glad you had a good experience with us. Please come back anytime!

March 08, 2025

As always the service team is on point. I always a have a wonderful experience with Covina VW More

by PFINAN66
Recommend Dealer
Yes
Employees Worked With
Charles
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Mar 10, 2025 -

Covina Volkswagen responded

We're truly grateful for your kind words. We at Covina Volkswagen strive to provide exceptional service at all times. We're glad to hear that we've been able to deliver on this for you. Please don't hesitate to visit us again!

March 07, 2025

Super friendly employees who made the whole thing very easy. Would definitely recommend to others! More

by KIMFLORES7258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Covina Volkswagen responded

Thank you, Kim, for your kind feedback on our team at Covina Volkswagen. We're delighted to hear your experience was a breeze and we appreciate your recommendation. Come back anytime!

March 04, 2025

All are nice. The place is clean. I like the coffee as well. Charles is great! More

by KKNOX1
Recommend Dealer
Yes
Employees Worked With
Charles
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Mar 10, 2025 -

Covina Volkswagen responded

We appreciate your 5-star review! It's wonderful to hear that you enjoyed our clean environment, coffee, and the service from Charles at Covina Volkswagen. We're grateful for your positive feedback and look forward to your next visit!

March 02, 2025

Prompt service, clean space to wait, friendly personnel , good telephone skills! My car gets washed when it gets service ! More

by FRAUSTO.MARY18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Covina Volkswagen responded

We're truly grateful for your 5-star review, Mary. At Covina Volkswagen, we strive to provide prompt service and a welcoming environment. We're glad you appreciated our friendly team and the cleanliness of our waiting area. Your feedback is highly valued, and we hope to continue serving your car needs. Come back anytime!

March 02, 2025

Took them 5 hours to do an oil change and I had set an appointment through the phone. More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t work with any of these people
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Mar 04, 2025 -

Covina Volkswagen responded

We understand that your time is valuable and we're disappointed to hear that our services took longer than expected. When you have a moment, please give us a call or send us your contact information, we would like to learn more about what happened so we can address this appropriately with our team. Thank you and we look forward to hearing from you.

March 02, 2025

The dealership is very clean, nice waiting area and the service advisor was very helpful. I never feel like they are trying to upsell me. Very nice video of your car about the service. They provide Lyft More

by LORNAHOUCK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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Mar 10, 2025 -

Covina Volkswagen responded

We are grateful for your 5-star review, Lorna. At Covina Volkswagen, we prioritize creating a comfortable environment and providing reliable service. We're glad you found our video feature helpful and appreciated our additional Lyft service. Looking forward to your next visit.

March 01, 2025

Our salesperson Nora really knew her product. Very professional & courteous. Just wish the paperwork process was faster More

by WALSH.SANDRA52
Recommend Dealer
Yes
Employees Worked With
Ali Khasdaei
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nouri Eldick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Covina Volkswagen responded

We appreciate your feedback, Sandra! We're glad to hear that you had a positive experience with Nora at Covina Volkswagen. We understand your note about the paperwork process and will strive to make it quicker. Thank you for your support.

February 26, 2025

Great customer service, Ruben is great and very professional. Fast and friendly staff, tha k you More

by RDDUKE1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
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Mar 10, 2025 -

Covina Volkswagen responded

We truly appreciate your 5-star review! It's wonderful to hear that Ruben and the rest of our team at Covina Volkswagen provided you with excellent service. Thank you for your kind words. We look forward to serving you again!

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