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Covina Volkswagen - Service Center

Covina, CA

4.6
325 Reviews

325 Reviews of Covina Volkswagen - Service Center

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April 14, 2025

Prompt and professional service Been working with Charles for a few years now. He provides excellent service. More

by surewin03
Recommend Dealer
Yes
Employees Worked With
CHARLES
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Apr 15, 2025 -

Covina Volkswagen responded

We truly appreciate your kind words and 5-star review at Covina Volkswagen. We're glad to hear of your positive experiences with Charles, and we look forward to continuing our professional relationship with you. Thank you for your ongoing support!

April 13, 2025

Honest, kind, appreciative I feel like I can trust what Ruben says at he has always been honest with me. I don't feel upsold or pushed to have more work done than is needed. Ruben makes me feel valued as a More

by LISAFIORENZA95
Recommend Dealer
Yes
Employees Worked With
Ruben
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Apr 14, 2025 -

Covina Volkswagen responded

Thanks for sharing your positive experience with Ruben at Covina Volkswagen. We're glad to hear you feel valued and trust us with your vehicle needs. We look forward to serving you again soon!

April 12, 2025

Excellent Service! The service guys are efficient!! I am happy with my vw, it's running great!! More

by LULUTAZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles and Ruben-service
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Apr 14, 2025 -

Covina Volkswagen responded

We sincerely appreciate your 5-star feedback! It's wonderful to know that you're happy with your Volkswagen and the efficient service at Covina Volkswagen. We look forward to serving you again.

April 06, 2025

My appt was for 10am, car wasn’t ready until 2:15pm. What is the point of an appointment then? More

by HEATHERBELLe3437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Montanez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Covina Volkswagen responded

Thank you for your feedback and for your business, Heather. While appointments help us manage workflow, delays can occasionally occur. We understand your frustration and appreciate your patience. We’re always working to improve our scheduling and communication to better meet expectations. If you’d like to discuss your experience further, we encourage you to contact our service department directly or send us your contact information so we can reach out.

April 05, 2025

Clean fast service. The service person was very nice the car was cleaned and the seat was in the right wplac3 More

by ALEXBALTODANO77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
Report | Print
Apr 07, 2025 -

Covina Volkswagen responded

We appreciate your feedback, Alex. It's great to hear that you found our service at Covina Volkswagen clean and quick. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

April 04, 2025

Charles and the service team are top notch. Covina VW is always on point. Always satisfied with them More

by PFINAN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Report | Print
Apr 06, 2025 -

Covina Volkswagen responded

We truly appreciate your 5-star review! It's wonderful to hear of your satisfaction with Charles and our service team at Covina Volkswagen. We look forward to serving you in the future.

April 02, 2025

Ruben’s service advisor is great help. Visited three times for scheduled maintenance and recalls since I got the VW. Had no issues with each visit. More

by MT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
Apr 03, 2025 -

Covina Volkswagen responded

Thank you for your feedback. We're glad to hear Ruben provided great service during your visits for scheduled maintenance and recalls. At Covina Volkswagen, we aim to make every experience seamless. If there's anything we can do to make your next visit even better, don't hesitate to let us know.

April 02, 2025

I appreciate the honest and excellent communication from the service department and the fast and high-quality maintenance and repair work of the mechanics. Always feel welcomed with friendly smiles and grea More

by Julie Hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben and Charles
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Apr 03, 2025 -

Covina Volkswagen responded

Thank you for your kind comments, Julie! We, at Covina Volkswagen, are happy to hear about your positive experience with our service department and mechanics. We appreciate your loyalty and look forward to seeing you again!

March 31, 2025

Great service team. Great communication with Service writers. Work done on time as promised .very clean and updated service lobby. More

by AQUIROZCOVINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
Apr 01, 2025 -

Covina Volkswagen responded

We appreciate your wonderful feedback! Covina Volkswagen is delighted to hear about your positive experience with our service team. We take pride in our communication and cleanliness. We look forward to serving you again in the future.

March 26, 2025

Very professional and courteous. First class! I highly recommend to everyone. They really took care of me. More

by AKAWIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Mar 27, 2025 -

Covina Volkswagen responded

We're truly grateful for your high recommendation. At Covina Volkswagen, we strive to provide top-tier service to all our customers. We look forward to serving you again!

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