Covina Volkswagen - Service Center

Thanks to all at Bozzani VW for the outstanding service I have received during all 4 visits for service as well as the replacement of a rear hatch lock malfunction. I have given the highest marks possible in have received during all 4 visits for service as well as the replacement of a rear hatch lock malfunction. I have given the highest marks possible in the survey due to the attention to detail and friendly service at each appointment. The amenities provided in the Lounge are excellent and provide for a very pleasant experience. I leave the Dealership each time with a smile on my face and a clean car to boot. Thanks again to all in the Service Dept. Sincerely, Billy Rey Coldwell Banker Millennium Glendora, CA More

Bozanni received the rating it did due to in the past few months, overall i have been more pleased with their service department than the service department where i initially bought my 2010 Jetta Sportsw few months, overall i have been more pleased with their service department than the service department where i initially bought my 2010 Jetta Sportswagen TDI. When I first came to the Bozzani service department it was due to i needed my TDI serviced "NOW" and couldn't risk driving it to my usual dealer. Charles, Ruben, and Jesse have been great advisors and a relationship of trust/honesty (something i haven't seen at too many dealerships). The customer relations are wonderful; everyone knows me when i arrive. Above all, if Ruben can deal with my nephew (i made the mistake of sending in my place a couple of times), Ruben can handle any sort of customer. :-) More

Reuben is always very helpful and knowledgeable. This time is no exception. Reuben has been helping me out since the first day I came to CA from Mississippi. time is no exception. Reuben has been helping me out since the first day I came to CA from Mississippi. More

I brought my Tiguan in for inspection before my three year warranty expired. They found a gasket that needed to be changed, which they fixed under warranty. It took a while to get the part, so I had to l year warranty expired. They found a gasket that needed to be changed, which they fixed under warranty. It took a while to get the part, so I had to leave the car there. They provided a car for me to use, very conveniently. Jesse was friendly and informative, keeping me informed about what was going on. Although the repair took longer than expected, they went out of their way to find a problem that was "asymptomatic" and fix it under warranty. It would have cost thousands of dollars to repair had they not found it. I am especially pleased with Bozzani, as I did not buy my car from them, having purchased it in Wisconsin before moving to California. They treated me just as they would someone who bought their car from them. More

Came in for my first service - no appointment - I was taken right in and car was ready before promised. Afterwards one of the technicians sat in my car with me and pointed out various features I was not taken right in and car was ready before promised. Afterwards one of the technicians sat in my car with me and pointed out various features I was not familiar with. Super helpful. More

Called in the morning on December 31 asked to make an appointment and they said to come on in around 2PM. That would be the best time because they had a smaller crew due to the holiday schedule. They t appointment and they said to come on in around 2PM. That would be the best time because they had a smaller crew due to the holiday schedule. They took my car right away showed me to the waiting room offered me coffee and donuts. I was out in just under an hour for the 1st 10k mile service on my 2013 Jetta Sportwagen TDI. What more can I say! More

I've used different VW service departments in the area, and I have too say Bozzani has given me the best of both worlds! I received great service and a fare affordable price. This is where I send a area, and I have too say Bozzani has given me the best of both worlds! I received great service and a fare affordable price. This is where I send all of my friends to get their volkswagen's serviced! More

I had a great experience here at bozzani. Very friendly and helpful staff. I've been here for service and parts. Today I was in for parts. The parts counter is on point and had the parts I needed in stock. and helpful staff. I've been here for service and parts. Today I was in for parts. The parts counter is on point and had the parts I needed in stock. Thank you bozzani Adrian C More

Quick stop to exchange Touareg floor mats...Great Job!!! The lock downs were different and I receive superior service. Thanks again for your caring attitude. The lock downs were different and I receive superior service. Thanks again for your caring attitude. More

The parts employee seemed he could care less if I was there to buy anything. He provided the wrong part for my Jetta. "See the cashier," was his thank you, the cashier was not friendly or unfriendly, ju there to buy anything. He provided the wrong part for my Jetta. "See the cashier," was his thank you, the cashier was not friendly or unfriendly, just indifferent. she had to manually enter my CC into the system because she said, "the CC swiper broke some time ago, and has not gotten fixed." What upsets me the most, besides provided the wrong part for my car (A Windshield Wiper, no less) was the indifferent attitude of both the saleperson and the cashier. They charged me $17 plus, for one windshield wiper! You would think at those prices the customer should be treated like royalty! More