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Covina Volkswagen - Service Center

Covina, CA

4.6
312 Reviews

312 Reviews of Covina Volkswagen - Service Center

Sort by
April 06, 2025

My appt was for 10am, car wasn’t ready until 2:15pm. What is the point of an appointment then? More

by HEATHERBELLe3437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Montanez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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April 05, 2025

Clean fast service. The service person was very nice the car was cleaned and the seat was in the right wplac3 More

by ALEXBALTODANO77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
Report | Print
April 04, 2025

Charles and the service team are top notch. Covina VW is always on point. Always satisfied with them More

by PFINAN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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Apr 06, 2025 -

Covina Volkswagen responded

We truly appreciate your 5-star review! It's wonderful to hear of your satisfaction with Charles and our service team at Covina Volkswagen. We look forward to serving you in the future.

April 02, 2025

Ruben’s service advisor is great help. Visited three times for scheduled maintenance and recalls since I got the VW. Had no issues with each visit. More

by MT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
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Apr 03, 2025 -

Covina Volkswagen responded

Thank you for your feedback. We're glad to hear Ruben provided great service during your visits for scheduled maintenance and recalls. At Covina Volkswagen, we aim to make every experience seamless. If there's anything we can do to make your next visit even better, don't hesitate to let us know.

April 02, 2025

I appreciate the honest and excellent communication from the service department and the fast and high-quality maintenance and repair work of the mechanics. Always feel welcomed with friendly smiles and grea More

by Julie Hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben and Charles
Report | Print
Apr 03, 2025 -

Covina Volkswagen responded

Thank you for your kind comments, Julie! We, at Covina Volkswagen, are happy to hear about your positive experience with our service department and mechanics. We appreciate your loyalty and look forward to seeing you again!

March 31, 2025

Great service team. Great communication with Service writers. Work done on time as promised .very clean and updated service lobby. More

by AQUIROZCOVINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
Apr 01, 2025 -

Covina Volkswagen responded

We appreciate your wonderful feedback! Covina Volkswagen is delighted to hear about your positive experience with our service team. We take pride in our communication and cleanliness. We look forward to serving you again in the future.

March 26, 2025

Very professional and courteous. First class! I highly recommend to everyone. They really took care of me. More

by AKAWIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Mar 27, 2025 -

Covina Volkswagen responded

We're truly grateful for your high recommendation. At Covina Volkswagen, we strive to provide top-tier service to all our customers. We look forward to serving you again!

March 23, 2025

Charles was fantastic with me and very polite. The car was given to me every quick More

by ALBERTOCEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Khasdaei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nouri Eldick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Liautaud
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Mar 24, 2025 -

Covina Volkswagen responded

We're so grateful for your 5-star review, Alberto. Your feedback about Charles's fantastic service is much appreciated. We're pleased that the car handover was efficient. Please feel welcome to return to Covina Volkswagen anytime!

March 15, 2025

My car was due for a recall repair. I got a loaner while my car went to a safety recall. Staff was very attentive and understanding. More

by AARONPARRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2025 -

Covina Volkswagen responded

We appreciate your 5-star review, Aaron. It's great to know the Covina Volkswagen team was attentive and understanding during your recall repair. We're here for any future needs, thank you for choosing us.

March 14, 2025

Straight forward and honest. Ruben took care of me. Will definitely go back to this dealership More

by CHANGYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben from service department
Report | Print
Mar 16, 2025 -

Covina Volkswagen responded

We truly appreciate your 5-star review. It's wonderful to hear that Ruben provided you with an honest service at Covina Volkswagen. We look forward to welcoming you back in the future.

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