Covina Volkswagen

Jesse Santos assisted me, and was very nice and helpful. He explained all the work being done on my vehicle. He also explained how the take the best care of my vehicle. He explained all the work being done on my vehicle. He also explained how the take the best care of my vehicle. More

I flew from MN to The LA area to help my, newly relocated, daughter purchase a vehicle. She looked at different manufacturers in the area and was very high on VW. We first went to Ontario VW for a relocated, daughter purchase a vehicle. She looked at different manufacturers in the area and was very high on VW. We first went to Ontario VW for a test drive, but they wouldn't discuss ptricing below MSRP, that surprisingly, came from their Internet Sales associate. He lost a sale. The next day we went to Bozzani VW due to the Dealer Rater ratings. A positive sales experience with Carlos and his management team was the result. We talked, we checked financing, and she bought a 2012 Golf. No pressure, just customer service oriented answers and efforts. These are the type of people to do business with!!! I'm back in MN and don't have worries about the service my daughter will continue to receive at Bozzani VW. More

I came to Bozzani VW because it was more conveniently located than the dealer I had been previously going to for service on my VW Rabbit, so thought I would give them a try. Their excellent customer serv located than the dealer I had been previously going to for service on my VW Rabbit, so thought I would give them a try. Their excellent customer service is why I will continue to come back for any of my service needs! From the moment I pulled up to when I left the lot, I was treated like their #1 customer and I left with a car that was washed and serviced as expected. I chose to wait in their waiting area while my car was being serviced and while I was there, everyone I encountered was friendly and professional, they seem to treat everyone like they are part of VW's extended family. The wonderful thing is, they did so with every other customer that was waiting as well. It's nice to know that I didn't just happen to get the one awesome service consultant (Jesse Santos) they have, but that they are all equally as friendly and helpful as Jesse was to me. I would highly recommend Bozzani VW for any of your service needs and sales too based on my impression of all the other employees I had encountered while I was there. Thanks Bozzani and Jesse! Susie Y. More

I had one of the best experiences leasing my car at Bozzani Volkswagen. The process was easy and hassle free and not the usual four hour ordeal one would expect from a dealership. The reason why I ga Bozzani Volkswagen. The process was easy and hassle free and not the usual four hour ordeal one would expect from a dealership. The reason why I gave Bozzani the highest rating possible is because the employees were all knowledgeable, professional and friendly. Thanks again... More

Great service and great people I love this place :D The employees I have met are amazing and deserve a raise :D Overall my experience is A++++++++ employees I have met are amazing and deserve a raise :D Overall my experience is A++++++++ More

I have owned more than 30 vehicles, and had many many dealer experiences with sales and service folks. I have had the great fortune to do business with Bozzani VW's service department half a dozen times dealer experiences with sales and service folks. I have had the great fortune to do business with Bozzani VW's service department half a dozen times. In my experience both Jesse Santos and Ruben Sandoval are the gold standard for excellence in an auto dealer service organization. Not occasionally, but EVERY single time their attitude, efficiency, friendliness, and most importantly competence is simply excellent. There are no improvements to suggest it is that good. I live in NY but work in CA and own and keep a Passat in CA for my business travel. Today my car's catalytic converter failed on the freeway and all of a sudden it sounded like a loud tractor engine. About 15 minutes later I was at Bozzani where Jesse met me outside before I could turn the car off, identified the problem, began the paperwork and assured me the car would be repaired today -- and within 10 minutes and a loaner car from Jesse I was back on my way to work and didn't miss a beat. What a relief from what this unexpected problem could have caused in my busy schedule. Three (3) hours later Jesse called to advise me the catalytic converter was replaced, they did a factory steering column recall notice fix, performed a service job and washed the car. UNBELIEVABLE performance in today's world of mediocre service from so many organizations. You will not be disappointed by dealing with Bozzani's guys Jesse and Reuben. They are the best, and obviously empowered and supported by Bozzani management. Thanks guys, you are terrific!!!!! More

This is my second car purchase from Bozzani VW within 2 years. The staff are really professional and friendly. Before I showed up in person I already had the the final price, I was in-out without feeling years. The staff are really professional and friendly. Before I showed up in person I already had the the final price, I was in-out without feeling any pressure. I really recommend people to consider them first for their car purchase. More

Throughout my lifetime, I have purchased at least 10 new cars, and this was the best experience I've ever had. Car was ready as promised, everything was as detailed, no surprises, I am extremely satisfied a cars, and this was the best experience I've ever had. Car was ready as promised, everything was as detailed, no surprises, I am extremely satisfied and would recommend this dealership to anyone. More

I came into this dealership really stressed out about my car and these incredible people took care of me. Jesse was very informative and honest, which was such a relief compared to other places i have been car and these incredible people took care of me. Jesse was very informative and honest, which was such a relief compared to other places i have been to. Especially being young and new to car responsibilities, they completely took the hassle out of car repairs. Regardless of the fact I needed a lot of work on my car, they took care of it fast, kept me informed step by step, even took me home from the dealership and picked me up the next day. I wish I could remember the names of the two drivers because they were very nice as well. I appreciate the fact that when I gave another man my keys, he fixed the buttons for me even though I didnt come in for that issue. Overall Bozzani Motors provides fast, friendly, and great service. Bozzani himself, should be very proud of his employees and know that, as a customer, i feel like they genuinely cared about my satisfaction. I will definitely come to them from now on. More

I went online and picked a car I liked. I then requested a quote. I received a call from Rick Holguin within a couple of hours. I set up an appointment with Rick that evening. Rick was very patient and unde a quote. I received a call from Rick Holguin within a couple of hours. I set up an appointment with Rick that evening. Rick was very patient and understanding because I wasn't sure on which vehicle I wanted. I told Rick that I had to sleep on it. He said no problem he'd be there all weekend. I went back the next day and test drove the same two cars, Rick was very patient. So I decided on the Passat. I was in the process of selling my truck to Carmax. Rick picked me up from Carmax and we finished the deal. Rick gave exceptional customer service and made my overall experience the best I've had in getting a car! Thank you Rick & Bozzani VW! More