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75 Reviews of Covert Hutto - Service Center
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March 19, 2020
Covert Hutto Service dept RIP OFF I took my car in on a Thursday for an oil change and asked them to fix the actuator arm on the hvac system and check the brake pads. I was told with o I took my car in on a Thursday for an oil change and asked them to fix the actuator arm on the hvac system and check the brake pads. I was told with on 75,000 miles it was unlikely I needed pads but they would look at them. The mechanic apparently cut the rotors and then the pads didn't fit correctly. He says the rotor was "curved". This added over $200.00 to my bill. On Monday they called and said I had a freon leak in my a/c. Why they were even checking the a/c charge is beyond me. I never asked them to look at the a/c. All I asked for on that was the vent actuator arm which is accessible from inside the car under the dash. The mechanic had evacuated the freon and put dye in it. This unasked for repair added hundreds to my bill. They "forgot" to look at the actuator arm and now 7 days without my car later the part is "on the way". However, this will add another $100.00 to my bill. I am beyond upset with my bill skyrocketing for un asked for and unnecessary repairs these guys decided to do. I have bought 3 cars from Covert Hutto over the years beginning in 2001 when I purchased my first new car. I've had a couple of issues with the service dept over the years but after this experience with the service department I will never bring my car in for service there again. Even my "free" oil changes for the life of my car will not be trusted with Covert Hutto. I'll just pay to have them done from here out with another shop. When I finally get my car back today or tomorrow this will be the last time I ever do any kind of business with Covert. More
by melissa
Employees Worked With
Terry Toland
July 05, 2019
60000 mile service I am very happy with my visit, from Mindy, my service advisor to the maintenance performed on my Silverad 1500. Also wish to thank my shuttle driver, I am very happy with my visit, from Mindy, my service advisor to the maintenance performed on my Silverad 1500. Also wish to thank my shuttle driver, he is always friendly and drives safely. More
by Renee
Employees Worked With
Mindy, service advisor, shuttle driver.
July 05, 2019
Thanks for the customer service Brought in my wife's 2018 Malibu for service. Very nice people and good customer service. Both Mark and the service advisor did a great job. Brought in my wife's 2018 Malibu for service. Very nice people and good customer service. Both Mark and the service advisor did a great job. More
by Steve 110472
Employees Worked With
Mark Reiland
July 04, 2019
Great Service! It was easy to schedule my service appointment and customer service was great when I showed up for my oil and filter change. Thank you Covert Hutto s It was easy to schedule my service appointment and customer service was great when I showed up for my oil and filter change. Thank you Covert Hutto service team! More
by Mari
Employees Worked With
Unfortunately I do not remember the names of who helped me in the service department
June 29, 2019
Best of Service The service is always 3xcellent at the dealership. However; this last experience was above and beyond. I was told my car would'nt be done until noon, The service is always 3xcellent at the dealership. However; this last experience was above and beyond. I was told my car would'nt be done until noon, as I was waiting it the lobby and arrived at 7 am. It was done by 10:30 am and I was able to enjoy the rest of my day. Gary us always so peasant to deal with in the service department. Thanks Gary!!! More
by RandallB#1
Employees Worked With
Gary on Service
June 16, 2019
Excellent Service listened to my problem and reaffirmed he understood Replaced front tire with the spare. Front tire had been plugged when it went flat on the high listened to my problem and reaffirmed he understood Replaced front tire with the spare. Front tire had been plugged when it went flat on the highway More
by Friar40
Employees Worked With
Cliff Collins
June 11, 2019
Transmission repair I took my Canyon in for a shudder in the transmission. Covert took care of my truck and provided me a loaner vehicle due to the timeframe of the repa I took my Canyon in for a shudder in the transmission. Covert took care of my truck and provided me a loaner vehicle due to the timeframe of the repair More
by Gsc5486
Employees Worked With
Ashley
June 03, 2019
Easy Oil Change I scheduled an oil change and when I checked in they rattled off oil change, multi point inspection and tire rotation. I was there for my free oil cha I scheduled an oil change and when I checked in they rattled off oil change, multi point inspection and tire rotation. I was there for my free oil change and mentioned my seat covers coming off. They said no problem They did the oil change, charged me for the tire rotation and never addressed my seat covers. Anyway, glad they were open on a holiday. I did have to wait to get checked in. Not sure why they have separate check in for oil change. More
by Reb
Employees Worked With
Not sure of names
May 27, 2019
Friendly, fast, good price! Service on my 2016 Chevy Traverse was friendly, fast, and a good price! Availability of Saturday and Sunday service is very customer-oriented and app Service on my 2016 Chevy Traverse was friendly, fast, and a good price! Availability of Saturday and Sunday service is very customer-oriented and appreciated. john g More
by jlgustaf
Employees Worked With
John Irby
May 27, 2019
Upgrade Came in for the usual easy oil change left with a new vehicle. Very pleased with the vehicle and process. This is our fifth vehicle from Covert. Came in for the usual easy oil change left with a new vehicle. Very pleased with the vehicle and process. This is our fifth vehicle from Covert. More
by T Crow
Employees Worked With
Joel - finance, Gary Reed
