75 Reviews of Covert Hutto - Service Center
This is the worst place ever. They should be required to advertise as "dis-service". I did purchase our last 3 cars (Ford) here because the sales guy was alright. But for the l They should be required to advertise as "dis-service". I did purchase our last 3 cars (Ford) here because the sales guy was alright. But for the last vehicle, the finance people tried to sneak in extra costs - like charging me for putting serial numbers on the windows (something done at the factory). I nearly walked out and scrapped the deal. But the service department is the worst part. They used to be able to do an oil change in an hour (where it takes any other place 15 min). Now it takes them many hours - even with an appointment - and in fact they don't even want you to wait. They want you to drop it so they have all day. Sorry, I don't have all day. We are done. More
Chris Ingmire service advisor was very helpful and courteous while handling the issue with my 2015 GMC Sierrra. He is very professional and an asset to the dealership. I’m glad I got to meet hi courteous while handling the issue with my 2015 GMC Sierrra. He is very professional and an asset to the dealership. I’m glad I got to meet him and hope to see him again. More
I brought my truck in almost three weeks ago they said they would be in contact about the plan on how to fix it, received two calls with what’s wrong with it and haven’t received a call back regarding the they would be in contact about the plan on how to fix it, received two calls with what’s wrong with it and haven’t received a call back regarding the timeline and like they said they would. They proceeded to tell us that in order to figure out one of them, they would have to take the dash off and see if our warranty would cover it. If they didn’t the labor alone would be 2K. NEVER received call notifying us if warranty covered it or if we need to pay out of pocket weve call so many time and everytime we get a sent to message and told we’ll receive a call back but never happens! More
Non-communicative Inefficient Irresponsible Non-apologetic Unprofessional Inept Incompetent Reckless Questionable professionalism Unwilling to admit mistakes Inefficient Irresponsible Non-apologetic Unprofessional Inept Incompetent Reckless Questionable professionalism Unwilling to admit mistakes More
DO NOT go here for service. Mechanics are incompetent. Took our vehicle in to have the AC fixed. We were told three of five flab's were not working. $1015. Then told it would be Mechanics are incompetent. Took our vehicle in to have the AC fixed. We were told three of five flab's were not working. $1015. Then told it would be an additional $600 to put wiring back under dash. Then told it would be $4000 to actually fix, but we could take it as is because it blows. We just need to hit defrost for AC and then play with the buttons to get defrost or heat, etc., but don't hit too many buttons or whole system will break. So incompetent. Over $1600 and not fixed. Spoke with manager and head of service department. Was told there was no way to know that the box was defective. I'm not a mechanic, but even I know that is not accurate given what we told them it was doing when we brought it in (exactly what it's doing now!!!) More
I wanted to Thank Jennifer Cooper and the Covert Chevrolet Service Dept for a great job getting new tires installed on my daughters car. In these hectic times your Team did great job getting the wor Chevrolet Service Dept for a great job getting new tires installed on my daughters car. In these hectic times your Team did great job getting the work done and wheels/tires returned to get us up and going. Many thanks. Paul Rosenberger Taylor, Tx. More
Great service, Chris Huff got me in and out in the vehicle I wanted the same day, my first buying experience worked out well. Very professional and efficient! Thank you!! vehicle I wanted the same day, my first buying experience worked out well. Very professional and efficient! Thank you!! More
I took my 2020 Buick enclave in, on November 22, 2021. I thought it had transmission issues. They looked at it, and said there were metal shavings in the pan. So they were going to remove the transmission t thought it had transmission issues. They looked at it, and said there were metal shavings in the pan. So they were going to remove the transmission to find the cause. Well fast forward to Jan. 5th 2022. They still haven't done anything to the vehicle. We've been without our vehicle, for 6 weeks. Mean while our service advisor, was not very helpful at all. We picked up the car Jan 5th 2022. Proceeded to tke it to Rush Chevrolet in Elgin. They looked it over, and said nothing is wrong with the transmission. The transmission pan was never dropped, like covert said it was. So we were out of a car 6 weeks, for no reason. We got a bulletin, from Rush Chevrolet, explaining the way it shifts. Thank you, Rush Chevrolet. I will never take my vehicle to Covert Chevy again!! More
Covert Ford Service is absolutely terrible, they just don't care about customers! Too many things to even talk about. I will never go there again! don't care about customers! Too many things to even talk about. I will never go there again! More
I had bought a new 2019 Chevy Traverse well my transmission went out. It took them days to even look and then Jennifer Cooper who I dealt with said she had no loaners. Finally when she got one i transmission went out. It took them days to even look and then Jennifer Cooper who I dealt with said she had no loaners. Finally when she got one it was days later and no comparison to my present car. I returned the loaner and she even checked it. A week later she contacts me says it had dog hair in it so had to cleaned. I said don't you clean for Covid anyways (makes me wonder?). Anyways, when I confronted her she said it had stains even and that is such a lie! I will never buy from here again with this service and treatment. She said she would let Joey the service manager know and they will charge my card for the cleaning. My issue is she checked the car when I dropped it off and said nothing! They obviously aren't cleaning well for Covid or when they are they are charging the customers who already got a horribly bad deal buying a lemon car from them! That was traumatic in and of itself to have my car go bad after such a short time and then be treated this way when I chose to buy from them. I will let all my friends know about how I was treated here. More