Covert Hutto - Service Center

I scheduled an service appointment to change the oil and rotate the tires. After over two hours I was told that it would be another ten minutes. I asked the advisor if it typically took that long and she sa rotate the tires. After over two hours I was told that it would be another ten minutes. I asked the advisor if it typically took that long and she said yes it took any where from one and a half to two hours. I have never in all the years I’ve own cars have this service taken this long. It actually took two and a half hours. The service advisor was very helpful but there reason why it should take that long. More

Dropped our diesel truck off for a check for the engine light being on, oil change and inspection on 12/17/2024. They kept our vehicle for a total of 18 days before we got the truck back with NO repairs c light being on, oil change and inspection on 12/17/2024. They kept our vehicle for a total of 18 days before we got the truck back with NO repairs completed. The service department advisor, Chris, text us to contact him on 1/2/2025. We called back and left a message on his phone but he did not ever respond back. So on 1/3/2025 I began texting Chris back since he failed to contact us. They NEVER touched the truck until 1/3/2025 to do a diagnostic check. They said our truck was going to need $4500 worth of work to repair the Def pump and a few other items. Covert Chevrolet in Hutto said it would take 7 business days to get to our truck repairs, but they kept the truck for 18 days, and did nothing to our truck for over 2.5 weeks. Chris, the service advisor, blamed it on the holiday. So we finally went to get our truck back on 1/4/2025 and they charged us over $300 to get it back, with no repairs done to our vehicle. Covert didn't even offer to try and make it right! I highly discourage anyone from using Covert for repairs. They should have been more considerate of us being without our truck for so long, but we were offered nothing to try to make up for their incompetence and lack of efficiency!!!! Do not recommend Covert in Hutto at all!!! They will do you wrong and not give any mind to how they have inconvenienced you!!! And they will charge you an arm and a leg to do absolutely nothing to your vehicle!!! More

Very friendly staff and quick service! They were very thorough and didn’t add on a bunch of extra services. They were very thorough and didn’t add on a bunch of extra services. More

Terrible Experience and Deceptive Practices I recently brought my car into this service center for a simple check engine light diagnostic, and the experience has been nothing short of a nightmare recently brought my car into this service center for a simple check engine light diagnostic, and the experience has been nothing short of a nightmare. They lied every step of the way, from start to finish: 1. Deceptive Scheduling: They misrepresented the timeline just to get me in the door. 2. Misleading Updates: They repeatedly lied about needing to keep the car longer, supposedly waiting on a part that would “only take a day.” That “day” turned into a string of false promises. 3. False Representation: They claimed that a service technician was actually the service manager, a blatant misrepresentation of who was handling my car. 4. Dishonest Diagnosis: They assured me that the check engine light had been resolved and that my car was fixed. This was completely false. 5. Each time I received a call they continued to try and replace parts that didn’t need to be replaced, for a hefty fee…errors were occurring because they didn’t properly reattached parts and hoses after diagnostic. When my car was finally returned, it was in worse condition than when I left it. Here’s what I found upon inspection: • Coolant Hose: Loose and clearly not tightened properly. • O2 Sensor: Removed from its housing, left dangling with wires exposed—totally unprofessional. • Turbo Bypass Solenoid: Connector not attached, leaving a critical part of my engine improperly connected. This level of dishonesty and carelessness is unacceptable. I trusted this service center with my vehicle, and they not only failed to fix the problem but actually made it worse. I would strongly advise anyone considering this place to look elsewhere if you value honesty, competence, and professionalism. More

Made an appointment to drop my Tahoe off and knew ahead of time that it was a 3-5 buisness day wait. They got to it on the 4th business day of having my vehicle. They found the issue and was able to ord of time that it was a 3-5 buisness day wait. They got to it on the 4th business day of having my vehicle. They found the issue and was able to order the part. Great! Get a call two business days later that the part arrived and was installed. However, they noticed that there was another issue and had to order a different part. Going on 10 business days with no vehicle or an offer of a loaner. Guess people who work don't need a car. I had to move my schedule around just to get the car looked at and wasn't thinking it would take 2 weeks. I have to track down the service person who was helping me to get answers and it is aww shucks I don't know why that part hasn't arrive yet. Never had any issues taking my other vehicles to the manufacturer for service repairs. Always a quick turnaround. Really regretting ever buying a Tahoe if this is how Chevrolet works with their customers. More

They were so much help. I traveled from NY and they helped me get my car fixed and all the pepper work in order! Chris was in contact with me every step of the way. I traveled from NY and they helped me get my car fixed and all the pepper work in order! Chris was in contact with me every step of the way. More