Covert Hutto

Purchased used 2018 Ford Max on 3/10/2023. Took delivery on 3/24/2023. Remarked that I smell antifreeze, was told it could be residual from repairs that were done. On 3/20 we returned the veh Took delivery on 3/24/2023. Remarked that I smell antifreeze, was told it could be residual from repairs that were done. On 3/20 we returned the vehicle to the dealership for leakes and and antifreeze smell. They looked for AC leaks not antifreeze leaks. We clarified that it was infact antifreeze they should be looking for. They stated no leaks found. They told my wife that the leaking was condensation from the AC and we would have that with the Max. We then went back to the dealership and spoke with another individual who was in management and he said he would get to the bottom of the issue. On Friday 3/17 we picked the vehicle back up and were told no leaks were found. We took it home and I spent about 10 minutes with a flashlight and located the leak and the loose bolt that were part of the issue. I corrected the issue and notified them with photos. We took the vehicle to Corpus Christi and on the way back south east of San Antonio it started acting like it was going to die and was very sluggish. We got it home and I notified the dealership on a group chat that the leak was fixed and told them the new issue. We currently have more issue with the vehicle and I understand we bought used as is but this is unacceptable. The vehicle supposedly went through a rigorous inspection prior to becoming an certified used car for Covert. The current issue appears to be the Cam Phasers going out which Ford is very aware of. Why was this issue passed on to the consumer and not corrected prior to delivery of the vehicle. Not a fan at this time. GRR More

Trade evaluation was criminally low. 7500 dollars lower than their sister store at Cadillac. Also they tried to add 3k in add ons into my deal on a 2 year old pre owned truck with 25k mi 7500 dollars lower than their sister store at Cadillac. Also they tried to add 3k in add ons into my deal on a 2 year old pre owned truck with 25k miles. This place reeks of predatory practices. Will never ever be back. More

Poor experience. Amber gave me higher number for trade with VIN and mileage. Then also discussed for agreement on middle ground which they agreed to consider. When I Amber gave me higher number for trade with VIN and mileage. Then also discussed for agreement on middle ground which they agreed to consider. When I went there - reduced my trade value. When I asked for a reason for lower $ than what was quoted originally, of course they had no reason and tried to get away from my question. Unfortunately Amber I’m a car guy as discussed with you and you and your team had 0 reason to low ball after in person inspection of my vehicle. More

They overpromised. Lied. Led me on to believe stuff they knew they could not deliver. Then would not return text/ phone calls or emails. Service started out ok, then th Lied. Led me on to believe stuff they knew they could not deliver. Then would not return text/ phone calls or emails. Service started out ok, then they were the same. I hear the same from people I don’t even know. More

***Bait & Switch***Do not give your business to this dealership. We paid a down payment, price confirmed and finance rate locked in. Once I got on site to pickup the vehicle after a 4 hour drive, th dealership. We paid a down payment, price confirmed and finance rate locked in. Once I got on site to pickup the vehicle after a 4 hour drive, they stated they sold the truck. Josh Parker General Sales Manager would not honor our agreement and lied that the truck was actually sold. It was relisted for a higher price and they were still taking inquiries and telling customers it was available the next day. We have contacted the General Manager Stephen Hamilton and received no reply. It seems they simply do not care. DO NOT TRUST COVERT FORD More

I brought my truck in almost three weeks ago they said they would be in contact about the plan on how to fix it, received two calls with what’s wrong with it and haven’t received a call back regarding the they would be in contact about the plan on how to fix it, received two calls with what’s wrong with it and haven’t received a call back regarding the timeline and like they said they would. They proceeded to tell us that in order to figure out one of them, they would have to take the dash off and see if our warranty would cover it. If they didn’t the labor alone would be 2K. NEVER received call notifying us if warranty covered it or if we need to pay out of pocket weve call so many time and everytime we get a sent to message and told we’ll receive a call back but never happens! More