Covert Hutto

Kwami was very patient and cooperative with helping me get the car I wanted, and notifying me when it became available. He was polite and informative through our transaction. get the car I wanted, and notifying me when it became available. He was polite and informative through our transaction. More

This dealership really lives up to its commitment of treating customers like they are important and appreciated! They went above and beyond in providing awesome customer satisfaction even when the used treating customers like they are important and appreciated! They went above and beyond in providing awesome customer satisfaction even when the used vehicle I bought had issues and I didn't purchase any extended warranty. Service Manager Paul, Sales Manager Adam, and Jenna at the sales department were able to tow my car back, fix the issue, and deliver it back to me! That's the kind of experience that makes Covert stand apart from the rest. Thank you guys so much for your hard work and dedication, and your help in purchasing my Challenger and getting it all fixed up for me! You guys rock!!👍😎👍 More

Very dishonest and unprofessional. We check on the availability of a car and was advised by the sale associate that the car was available. My daughter an I drove almost one hour and I We check on the availability of a car and was advised by the sale associate that the car was available. My daughter an I drove almost one hour and I missed a meeting to drive to purchase the car. We said that we wanted to make the purchase and started the paperwork. The associate step away and came back to say that the car was no longer available. There was another couple who showed up after us and I noticed that the vehicle was being driven away by them. The sale associate act surprised and tried to apologize. I asked to speak to one of the manager who stated that someone had put a down payment on the car on Friday. He would never say that was the person who put the down payment on the vehicle. He would only say that he was sorry while smiling. More

Adam North has gone above and beyond to make sure I got a new truck after many issues in the past with my 2021 RST. I also want to thank Lorenzo Beltran, Brian Thomas, as well as Chance Covert for all the he new truck after many issues in the past with my 2021 RST. I also want to thank Lorenzo Beltran, Brian Thomas, as well as Chance Covert for all the help getting all of this taken of. They have all really earned my loyalty and look forward to dealing with them again in the future. More

BUYER BEWARE - What a horrible experience! !! We are a family of Covert customers but Friday you lost our business FOREVER! My son came to an agreement on one of your trucks, advised he was g !! We are a family of Covert customers but Friday you lost our business FOREVER! My son came to an agreement on one of your trucks, advised he was going to his bank to get the funds and the sale associate called, as he was pulling in the parking lot, that the manager had just sold the truck. What an awful way to treat customers! They should not receive any stars More

Absolutely disgusting , destroyed my truck. Scratched my fender, grease left inside and out. Pissed off Scratched my fender, grease left inside and out. Pissed off More

Has anyone else experienced the following issues with their 2023 Ford F-150? I just got my F-150 in late April of this year and (3) separate times I’ve gotten a blind spot system fault and a cross traffi their 2023 Ford F-150? I just got my F-150 in late April of this year and (3) separate times I’ve gotten a blind spot system fault and a cross traffic system fault messages. I also have seen my screen go completely dark after pressing the ford application button. I have taken my truck to dealership twice now and both times they have told me the following “so unfortunately we are still unable to duplicate the issue, we understand the conditions needed what’s happening but need to be able to duplicate the concern, as much as I hate to say it, we’re going to go ahead and have you take the vehicle again…” It is a brand new 2023 F-150 with less than 4,000 miles on it. So far, I am disappointed with both the service here at the Covert Ford in Hutto and in my purchase. More

Did not stand by their advertised price. Did not even try to meet in the middle. Went through the process of looking at the vehicle via video, spoke and text with salesman, completed the fin Did not even try to meet in the middle. Went through the process of looking at the vehicle via video, spoke and text with salesman, completed the financial application and then told us they couldn’t sell it for the price they advertised it for. Then had the nerve to try and sell us a different vehicle. Why would I trust them after that? Very frustrating and disappointing. More

This is the first time I have ever felt so mistreated that I write a negative review. I believe that people can have a bad day but this group is bad every day. I was told if I put my order in for my n that I write a negative review. I believe that people can have a bad day but this group is bad every day. I was told if I put my order in for my new 2023 Ford Ranger before December I could expect to have it by the end of February. This was not true, but when would you expect a sales person to say. The truck arrived towards the end of April. I went in the day before I was going to pick the truck up to take care of all the paperwork. This was a 4 hour ordeal but I got it done. Before leaving I asked how long it would take the next day to get the truck. I was told just 15 – 20 minutes. The sales person said he would have the truck washed that afternoon so it would be ready the first thing in the morning. I got to the Hutto lot around 9:30 and my sales person was nowhere to be found. They paged him and about 30 minutes later he showed up. I gave him the check for the truck and told him I had an appointment at 11:30 how long will this take. He said not long and disappeared. He came back about 10 or 15 minutes later and said he was having the truck washed. We sat at his desk for ½ and hour when I said I have to get out of here I have an appointment to get to. He got up and disappeared again and after another long time he showed up and said I have your truck. He took me out to the truck showed me some of the features and set up my Ford Pass and I was off. It was 11:38 and I was there for 2 hours! I missed my 11:30 appointment and was late for my 12:15 appointment. After a week of driving my new truck I noticed the carpet on the passenger side was soaked with water and I could hear water sloshing around under the dash. I called the Hutto service department and told them my problem. They said they could get me in on Monday, this was Wednesday. I said fine but I would need a loaned vehicle as the truck was my only way to get around. I was told the service manager would have to make those arrangements and I was transferred over to her. She said that there was not a loaner vehicle available at that time but she was expecting one to come available soon and would call as soon as one did. I waited a week with no contact from anyone at the Hutto Dealership so I called them. The service manager responded very quickly that Wednesday and got me a loaner car. Before leaving I asked her when she thought she would get the truck in the shop. She said that she was shooting for the end of the week. I should have asked her “WHICH WEEK?” I waited until the following Thursday, 9 days later, before I decided to call but before I could call them I got a Text message saying that my truck was going into the shop. I decided to wait and call the morning, Friday to see what they had found. I had to leave a message and waited for a call. By 4:20 pm I had not gotten any call back so I called again and had to leave a message. By Monday I had still not had anyone call me so I called and had to leave another message. WHY DO THEY HAVE VOICE MALE IF THEY REFUSE TO RESPOND TO CALLS! At 1:40 pm on Monday I had enough and was getting ready to drive over to the Hutto Ford Dealer when I finally got a call back. They told me they believed they knew why I was getting water inside the truck but would not be able to get to it until the end of the week. That would make the total time line from when I first called about the water leak to when they may fix it almost a month and another week of them not call me to keep me informed or not returning my calls. NO, I WAS NOT GOING TO DO THAT. I did drive that Monday to the Hutto Dealer and told them I wanted my truck back. I waited two and a half hours but got my truck back. They physically had my truck for 13 days and did not fix the problem! I wish I had seen their reviews before getting involved with this group! Be smarter than me and go somewhere else! More

Mireya Sanchez is a great person to work with when purchasing a vehicle. She did everything in her power to make sure you are taken care of and feel at home. Ended up buying a Jeep Cherokee from her a purchasing a vehicle. She did everything in her power to make sure you are taken care of and feel at home. Ended up buying a Jeep Cherokee from her and couldn't be happier. 5 stars for Mireya!! More