Covert Hutto

Couldn’t be more pleased with the service and efficiency that Ryan Stathos showed us. Covert Hutto and Ryan are who we will buy cars from always that Ryan Stathos showed us. Covert Hutto and Ryan are who we will buy cars from always More

We came in looking for a truck but had to wait until funds were transferred to our account . Our salesman Carlos was extremely helpful and patient with us. For all he knew we didn’t have the money and c funds were transferred to our account . Our salesman Carlos was extremely helpful and patient with us. For all he knew we didn’t have the money and could have stopped staying in touch with us but he didn’t and when he did check in was never pushing the purchase. We felt right at home at Covert Hutto. More

This Dealership used to be very good. They have helped out my family in the past for 3 cars for my parents and one for myself. So when I saw a used truck that was in my price range I did They have helped out my family in the past for 3 cars for my parents and one for myself. So when I saw a used truck that was in my price range I did not think twice about going in. I came in on a Saturday when they were closed, but a sales man came out told me the truck was in service, and to come back Sunday to check it out and talk. I went in Sunday where I was told the truck was still in service to come on Monday. Monday while at work, the sales person contacted me to get paper work going to make it go faster. After work I went in the first thing is he showed me a Honda hatch back. I said no I'm here for a Truck. I started to leave he stopped me and said lets look for a truck. The truck that was still listed on there computer he told me it was in service. Then he said it was being delivered in the next couple of days. He went to talk to his manager. When he came back he told me the truck I saw on line that they had was going strait to whole sale and they were never going to have the truck in question on there lot. I think this was a pretty shady sales tactic to get people to come just to sale cars they were not looking for or want. On top of all that when he came back from his manager he started calling me by a different name that was no where close to my name. More

Had an absolutely wonderful experience with the service provide on my vehicle and on a timely manner and was given a status update as to where they were at on my vehicle. Definitely recommend them for your provide on my vehicle and on a timely manner and was given a status update as to where they were at on my vehicle. Definitely recommend them for your car needs. More

I purchased a Z71 in September 2023. For the most part it was a good experience. Quick responses at first and they were ready with the truck as I pulled up to the dealership. Also, the s For the most part it was a good experience. Quick responses at first and they were ready with the truck as I pulled up to the dealership. Also, the sales process was quick and friendly and I love the truck. However, there is one thing that is a concern with this dealer. I bought a certified used truck and on the inspection papers it said the jack and tire tools were present. They weren't there, and I asked the salesman in 3 different messages over the next month to replace them. He said it would be taken care of each time but nothing ever happened. I've also emailed the dealer with no response other than sales requests. So be cautious that the certified inspections are actually being completed, and in my experience don't expect any service once the sale is complete. I purchased a Z71 in September 2023. For the most part it was a good experience. Quick responses at first and they were ready with the truck as I pulled up to the dealership. Also, the sales process was quick and friendly and I love the truck. However, there is one thing that is a concern with this dealer. I bought a certified used truck and on the inspection papers it said the jack and tire tools were present. They weren't there, and I asked the salesman in 3 different messages over the next month to replace them. He said it would be taken care of each time but nothing ever happened. I've also emailed the dealer with no response other than sales requests. So be cautious that the certified inspections are actually being completed, and in my experience don't expect any service once the sale is complete. More

I reached out about a car and was contacted rather quickly by text and email. I asked 4-5 times for photos of the car and never received more than just a single photo of the outside of the car. Aft quickly by text and email. I asked 4-5 times for photos of the car and never received more than just a single photo of the outside of the car. After a few days of asking, I was told the car was going to auction and could not be sold to me. Wish I would have been told this out of the gate and would have moved on to other options I am looking at. More

Jenna was absolutely exceptional with her customer service. I highly recommend Jenna at Covert Hutto to help you find your next vehicle! Alejandro and Frank service. I highly recommend Jenna at Covert Hutto to help you find your next vehicle! Alejandro and Frank More

I made a 7:00am appt this morning for an oil change - an hour and 35 minutes later I asked if this was a typical wait with an appointment and was told they had just pulled it into the bay and were shocked w hour and 35 minutes later I asked if this was a typical wait with an appointment and was told they had just pulled it into the bay and were shocked when I told them to pull it out and I would go elsewhere - even asked you don't want to wait 20 more minutes and make the time you've already waited count? and then stated they only had one person working today - the customer service is POOR I don't even give them one star. More

Jacob did a great job. I think he went beyond his capabilities. Really wanting the deal to work. Very nice person I think he went beyond his capabilities. Really wanting the deal to work. Very nice person More

Awful service, very slow and lazy employees, I made an appointment and was one of two customers there, they took forever just for an oil change. appointment and was one of two customers there, they took forever just for an oil change. More