Covert Hutto

Had an absolutely wonderful experience with the service provide on my vehicle and on a timely manner and was given a status update as to where they were at on my vehicle. Definitely recommend them for your provide on my vehicle and on a timely manner and was given a status update as to where they were at on my vehicle. Definitely recommend them for your car needs. More

I purchased a Z71 in September 2023. For the most part it was a good experience. Quick responses at first and they were ready with the truck as I pulled up to the dealership. Also, the s For the most part it was a good experience. Quick responses at first and they were ready with the truck as I pulled up to the dealership. Also, the sales process was quick and friendly and I love the truck. However, there is one thing that is a concern with this dealer. I bought a certified used truck and on the inspection papers it said the jack and tire tools were present. They weren't there, and I asked the salesman in 3 different messages over the next month to replace them. He said it would be taken care of each time but nothing ever happened. I've also emailed the dealer with no response other than sales requests. So be cautious that the certified inspections are actually being completed, and in my experience don't expect any service once the sale is complete. I purchased a Z71 in September 2023. For the most part it was a good experience. Quick responses at first and they were ready with the truck as I pulled up to the dealership. Also, the sales process was quick and friendly and I love the truck. However, there is one thing that is a concern with this dealer. I bought a certified used truck and on the inspection papers it said the jack and tire tools were present. They weren't there, and I asked the salesman in 3 different messages over the next month to replace them. He said it would be taken care of each time but nothing ever happened. I've also emailed the dealer with no response other than sales requests. So be cautious that the certified inspections are actually being completed, and in my experience don't expect any service once the sale is complete. More

I reached out about a car and was contacted rather quickly by text and email. I asked 4-5 times for photos of the car and never received more than just a single photo of the outside of the car. Aft quickly by text and email. I asked 4-5 times for photos of the car and never received more than just a single photo of the outside of the car. After a few days of asking, I was told the car was going to auction and could not be sold to me. Wish I would have been told this out of the gate and would have moved on to other options I am looking at. More

Jenna was absolutely exceptional with her customer service. I highly recommend Jenna at Covert Hutto to help you find your next vehicle! Alejandro and Frank service. I highly recommend Jenna at Covert Hutto to help you find your next vehicle! Alejandro and Frank More

I made a 7:00am appt this morning for an oil change - an hour and 35 minutes later I asked if this was a typical wait with an appointment and was told they had just pulled it into the bay and were shocked w hour and 35 minutes later I asked if this was a typical wait with an appointment and was told they had just pulled it into the bay and were shocked when I told them to pull it out and I would go elsewhere - even asked you don't want to wait 20 more minutes and make the time you've already waited count? and then stated they only had one person working today - the customer service is POOR I don't even give them one star. More

Jacob did a great job. I think he went beyond his capabilities. Really wanting the deal to work. Very nice person I think he went beyond his capabilities. Really wanting the deal to work. Very nice person More

Awful service, very slow and lazy employees, I made an appointment and was one of two customers there, they took forever just for an oil change. appointment and was one of two customers there, they took forever just for an oil change. More

We had a great experience working with Jacob! He made everything super easy, and we were able to get a better fit vehicle for our wants and needs! We wouldn’t hesitate to work with him again! He made everything super easy, and we were able to get a better fit vehicle for our wants and needs! We wouldn’t hesitate to work with him again! More

Jacob was great helping me pick out a new truck when the one I came in for was sold. He found the perfect one with better options and price. one I came in for was sold. He found the perfect one with better options and price. More

Apologies for the long read. But it must be read. I recently took not only my car in for warranty service, but also my wife’s. If I can offer a negative star I would. Hid But it must be read. I recently took not only my car in for warranty service, but also my wife’s. If I can offer a negative star I would. Hide your wives, kids and cars from this place. This has been the worst service experience in over 10 years for us. I originally brought me 2022 in after I kept getting a battery going low indicator. At first they refused to replace the battery stating it was ok. I had to explain to them I just drove the car so of course the battery will test “ok” immediately after turning it off. I asked them to keep the truck all day and test in a few hours. They agreed after me asking multiple times and when they finally tested it, the battery failed. They did end up replacing the battery, but only after me having to ask them to test it multiple times. Why try to pass the truck off so fast? Additionally, after specifically asking if they check tire pressures (they said they would), they did not! This truck was in the “quick lane” for God’s sake, the people are supposed to check the tires, battery, brakes etc. For the 3rd issue I asked them to look at, They stated they would need my car for 5 days before they would look at this issue-even after I pointed them to the area of concern! I’m a very experienced tech and the only reason I brought my cars in is because they’re under warranty. My wife’s truck sat for 3 days without anyone looking at it. Why make an appointment if they aren’t even going to look at it on the day of your appointment? I don’t have an abundance of cars to choose from in my driveway to get me to and from work. I felt my family inconvenienced ourselves for no reason. We ultimately picked up her truck after they had it for three days without even looking at it! They did say we “might” be able to look at in 4 more days. Really!? Again-why make an appointment if it’s going to sit there for a week without being touched? This level customer service is truly unacceptable!! Management should be ashamed of themselves for allowing this to happen. We are not asking for anything outside of what is expected. Just do your job and try to act like you care. More