Covert Hutto

Brandon responded to my internet search, sent me a reply the next day, and I bought the car! He was friendly, very helpful, answered all my questions, and gave me a great overall experience. I would buy f the next day, and I bought the car! He was friendly, very helpful, answered all my questions, and gave me a great overall experience. I would buy from Brandon again and will refer people to him. More

Very friendly staff and they seemed to really want to help me get the vehicle I was looking for. Thought the fact they took me to the shop and I got to see how they handled the oil changes and work was help me get the vehicle I was looking for. Thought the fact they took me to the shop and I got to see how they handled the oil changes and work was a great move. The price was a bit higher than I could have gotten elsewhere but the great customer service compensated for that. They did a great job getting the bedliner and stepside added to the vehicle in a really timely manner. More

I found a Ford Expedition EL at Covert Ford through Cars.com. I first spoke to Mark to confirm that the vehicle was still on the lot. The first time I talked to him, he was courteous and professional Cars.com. I first spoke to Mark to confirm that the vehicle was still on the lot. The first time I talked to him, he was courteous and professional. He called me back very quickly to confirm that the vehicle was indeed still in stock. Since I live about 2 hours away from Hutto, I tried to work with a local dealer first. But, when the local dealer could not negotiate a trade nor locate a similar vehicle, I decided I would just try to work a deal with Mark and Covert Ford. Mark was able to give a trade-in estimate over the phone on my existing Expedition and was able to give me a fair trade value, site-unseen. After getting the trade estimate, I drove to Hutto, and we worked out a deal on the new Expedition EL. The entire process was simple, easy and as quick as it could possibly be. Mark made the process as seamless as it could possibly be, and I appreciate that. I also feel that I got a very good price on the new Expedition as the internet listed price was very competitive. More

Brandon spent lots of time with my husband and myself going over our options and the car's features. We had a great time and a new flex that we feel very comfortable in and will enjoy for a long time. going over our options and the car's features. We had a great time and a new flex that we feel very comfortable in and will enjoy for a long time. More

I told the team members exactly what I was looking for and they located it in the inventory, presented it and molded the finance options in a very efficient and friendly manner. They provided me with ev and they located it in the inventory, presented it and molded the finance options in a very efficient and friendly manner. They provided me with everything I requested and made the process simple, painless and quick. More

Very relaxed atmosphere; no pressure. Everyone was very friendly with good follow through after the deal was closed. Post sale communication by Kelly was excellent. friendly with good follow through after the deal was closed. Post sale communication by Kelly was excellent. More

No frills and very up front and honest. I will refer everyone I know that is in the market for a new vehicle to see Kelly and Covert. everyone I know that is in the market for a new vehicle to see Kelly and Covert. More

I think we were fortunate to have had Mark Reiland as our salesman. I filled out a credit approval online and Mark called me. He treated me as though I was an actual customer and being female that does not salesman. I filled out a credit approval online and Mark called me. He treated me as though I was an actual customer and being female that does not always happen. I was the one that went to the dealership and picked out the truck and decided that was the one. My husband was at a basketball tournament and came the next day to sign the paperwork. Abby never had a problem with me making all of the financial decisions and worked with my husband the next day to get everything signed, sealed and delivered. The last truck we bought was in 2008 for our son and since it was an F250 I really cannot compare prices since we bought an F350. I think the price was fine and the financing agreeable. We got a monthly payment we can live with and a truck we can be happy with for many years. More

My only problem with this whole experience and it was minor was the amount of time the process took. I don't buy vehicles very often and so I don't have a great point of reference, but it did seem to ta minor was the amount of time the process took. I don't buy vehicles very often and so I don't have a great point of reference, but it did seem to taken an inordinate amount of time to complete the process. I realize I contributed to the problem as well. More

Overall this was a good transaction. John was extremely helpful when a problem arose. The day after I purchased my Escape, the check engine light came on. I called John and the problem was fixed in a cou helpful when a problem arose. The day after I purchased my Escape, the check engine light came on. I called John and the problem was fixed in a couple of days. One problem I had was getting the information on the lien holder. I needed to get insurance and needed some information. I called John and he said he would take care of it immediately. Two days later I still did not have the info. I called back and within 24 hours I had the information. It was not John's fault but the finance department. More