Covert Hutto

do not trust this dealerships This was the absolute worst experience I have ever had and I have bought ten maybe 15 cars when I was married. I went in on a Sunday at 11:30 after I just lost my 2019 430 worst experience I have ever had and I have bought ten maybe 15 cars when I was married. I went in on a Sunday at 11:30 after I just lost my 2019 430 to a flash flood. The water took my car in 8 minutes. I am a single female and they 100% advantage of me in my situation. A 2023 BMW 228i was posted at 26k on one website and 27k on another naturally they wouldn't honor my employee discount. The car had been on their lot for 72 days and sent to auction; that information wasn't disclosed until much later. After three and half hours of waiting the sales rep which I won't name comes back with a piece of paper folded to the side. I have never bought a car without my ex husband I specifically since I was putting 12,500 down that i wanted payments no more than 400 a month. He says sign right here best we can do is 669 a month. I am dumbfounded hungry tired and have to be at work in Austin at 8am the next day. I said ok fine signed it sat there another hour and twenty minutes. Then go into finance sign a mans desk who never gave any thing i signed. Then they tell me the cars not there wont be until the next day. My sales rep says he will get it first thing and bring it to me. They did allow me to take home a car so kind I was there until ten minutes before they closed. The next day no one calls me I texted sales rep said hello i will just come by on my way home from Austin. I get there a little after 5 first time I had ever seen the car. Its been a long day paid remaining balance of my down payment money. He gives me keys and says thanks don't forget to give a review. Here you go sir..... i left without one document. The car drove so rough it was awful. Two days into the purchase i take the car to discount tire in Temple they were shocked at how i even drove the car. Three of the four tires ere shredded down to the metal. He said completely unsafe so i by 4 tires 1200. Now I have been asking for my contract. Nothing I had specifically said i did not want their 4k extra seat cleaning whatever, Week two i have back break pads. Still asking for a contract. I get a text from someone asking how my experience and i told them it was HORRIBLE still no contract two days later a sales manager asking me to please come in. They had me sign the wrong papers and failed to send 6269.00 to the lien holder. I received a statement from the lienholder stating i financed 28k. That makes no sense. So i go in and resign papers now the cost 38,000 and the discounted the program that is specifically said i didn't want. At this point I have 5k in the car cost of tires breaks and window tint. So when I told my son who is in fiancé he wanted to look at all the papers i signed but because I asked if I needed to get attorney they won't speak with me now. THE BEST PART IS THERE IS NOTHING I CAN DO. I SIGNED PAPERS BECAUSE I TRUSTED THIS DEALERSHIP. I have two separate contracts different numbers one says i had a trade in (DIDNT) and my lien holder never got the 6269. I work for non profit helping people with employment that have disabilities. Unbelievable they can just get away with this and its okay. More

I had Jonathan assist me with the purchase of 2024 Expedition. He gave me great customer service. I am very pleased with my purchase. He answered all my questions and very attentive. Expedition. He gave me great customer service. I am very pleased with my purchase. He answered all my questions and very attentive. More

Ask for Ryan Stathos! -- Purchasing a vehicle can be a complex process, and it's important to feel trusted and cared for during the experience. You want to leave feeling u -- Purchasing a vehicle can be a complex process, and it's important to feel trusted and cared for during the experience. You want to leave feeling unpressured, confident that you made the right decision, and satisfied with the outcome. Ryan and the team at Covert Hutto provided exactly that for me. They were extremely knowledgeable and laid-back, making the entire process stress-free. Their customer service went beyond just offering a good price; it was about ensuring a positive and genuine experience from start to finish. During my initial visit, I was interested in a specific model of the F-150. After test-driving and exploring the available options, I discovered that they had the exact package I wanted, but it was located at their Bastrop location. Ryan kindly arranged to transfer the vehicle overnight to Hutto, which was extremely convenient. Once I decided to proceed, Ryan, along with Lad and Brandon, were incredibly accommodating to my needs and preferences. Their commitment to exceptional service made all the difference in making me feel confident and satisfied with my purchase. If you're purchasing a new vehicle, you must ask for Ryan. He and his team will ensure you have a top-tier experience. More

Made an appointment to drop my Tahoe off and knew ahead of time that it was a 3-5 buisness day wait. They got to it on the 4th business day of having my vehicle. They found the issue and was able to ord of time that it was a 3-5 buisness day wait. They got to it on the 4th business day of having my vehicle. They found the issue and was able to order the part. Great! Get a call two business days later that the part arrived and was installed. However, they noticed that there was another issue and had to order a different part. Going on 10 business days with no vehicle or an offer of a loaner. Guess people who work don't need a car. I had to move my schedule around just to get the car looked at and wasn't thinking it would take 2 weeks. I have to track down the service person who was helping me to get answers and it is aww shucks I don't know why that part hasn't arrive yet. Never had any issues taking my other vehicles to the manufacturer for service repairs. Always a quick turnaround. Really regretting ever buying a Tahoe if this is how Chevrolet works with their customers. More

Rain was fantastic from start to finish. Very happy with his service. I will be a repeat customer Very happy with his service. I will be a repeat customer More

Straight forward. Super quick. Always Hassle-free, friendly experience. Brian Brown took care of us. Super quick. Always Hassle-free, friendly experience. Brian Brown took care of us. More

They were so much help. I traveled from NY and they helped me get my car fixed and all the pepper work in order! Chris was in contact with me every step of the way. I traveled from NY and they helped me get my car fixed and all the pepper work in order! Chris was in contact with me every step of the way. More

Don’t trust a word that comes out of their mouths. I negotiated a price and trade on a vehicle on their lot. I deposited $1K on the vehicle while I got the down payment cashier's and loan check fro I negotiated a price and trade on a vehicle on their lot. I deposited $1K on the vehicle while I got the down payment cashier's and loan check from my bank. This took less than 12 hours. I’m ready to pick up the vehicle, and the manager calls and tells me they sold it. “Oh, another manager didn’t know we had a deposit….” I’m sorry, I don’t believe you. No wonder car dealerships have such a bad reputation. Now, why don’t I believe you? You told me you would get me the same truck and offer the same deal to me, but you haven’t talked to me since that phone call. Nor have you responded to my request to refund my $1,000 deposit. So, I must waste more time reporting this to my credit card company to get my money back. Last, if it was an honest mistake, be attentive, apologize, and be responsive to refund my deposit. You haven’t. You cost me time, a ping to my credit, and the cost of picking up checks and paying for a cashier's check. I got screwed; you got a sale. 100% greed. The only thing I can do is warn others. Worth noting, I didn’t curse out or mistreat anyone at the dealership. I waited three+ working days before posting this to see if they would follow through or reply. They never reached out to me or responded. Respect for my time and trust goes a long way in earning business. This business has neither. It's a clear sign to run, run far away! If they do this to win a sale, imagine how they’ll treat you afterward! More

It was a great experience. Everyone was friendly and professional. I would definitely recommend this dealership to anyone. Everyone was friendly and professional. I would definitely recommend this dealership to anyone. More

Brando Lopez with Cover Ford Hutto didn’t have what I wanted on the lot. He found the truck I wanted and brought it in quick. He had all the paperwork ready and I was in and out in 15 minutes. Great guy wanted on the lot. He found the truck I wanted and brought it in quick. He had all the paperwork ready and I was in and out in 15 minutes. Great guy with great service! More