Covert Hutto

a week agoI am an ex-car guy, tried to get help from a a week ago I am an ex-car guy, tried to get help from a friend that works at Covert Chevrolet. Instead they changed vehicles on me after I was submit a week ago I am an ex-car guy, tried to get help from a friend that works at Covert Chevrolet. Instead they changed vehicles on me after I was submitted. I was looking for a Silverado with an 8 cyl and they brought me not only a 6 cyl but it had 4000 miles on it. Then when I would not take that vehicle they sabotage my approval More

I had bought a new 2019 Chevy Traverse well my transmission went out. It took them days to even look and then Jennifer Cooper who I dealt with said she had no loaners. Finally when she got one i transmission went out. It took them days to even look and then Jennifer Cooper who I dealt with said she had no loaners. Finally when she got one it was days later and no comparison to my present car. I returned the loaner and she even checked it. A week later she contacts me says it had dog hair in it so had to cleaned. I said don't you clean for Covid anyways (makes me wonder?). Anyways, when I confronted her she said it had stains even and that is such a lie! I will never buy from here again with this service and treatment. She said she would let Joey the service manager know and they will charge my card for the cleaning. My issue is she checked the car when I dropped it off and said nothing! They obviously aren't cleaning well for Covid or when they are they are charging the customers who already got a horribly bad deal buying a lemon car from them! That was traumatic in and of itself to have my car go bad after such a short time and then be treated this way when I chose to buy from them. I will let all my friends know about how I was treated here. More

On 10/14/ 2020 @ about 0930 hours , I had to take my second truck back to cover over electrical issues. I had already drop off my Ford two days prior do to electrical problems. I was told that it would second truck back to cover over electrical issues. I had already drop off my Ford two days prior do to electrical problems. I was told that it would about four days. Then on this date my Chevy truck while on the road broke down with electrical and brake problems. Am blessed that I didn't have a crash. Very upset with my three purchases from Covert in Hutto. I purchased two 2020s pick ups and they both broke down at the same time. Both vehicles in the shop and not a loaner vehicle available from the dealership. Am stuck at home with out a ride, I hope that an emergency doesn't come up. While at the dealer ship I went to meet with my sales person about it and see if he could help me with a loaner. I was met by Jenn a finance manager. She was very nice and asked that I meet with my sales person Chad Laboy. Chad tried with no luck , Chad told me that they were limited on loaners. Before that Jenn had introduced me to her new boss and Jenn and discussed my issue, her new boss showed no signs of caring. I guess he was having a bad day. I've purchased multiples cars from this dealership, I don't see myself buying any other in the near future. Thank you Jenn and Chad, I know that your hands are tide and I don't want your to get in trouble over my issues. An uber driver drove me home. More

WORST CUSTOMER SERVICE EVER Please if you can stay completely away from this dealership. You would think in these times instead of playing grabass they would be studying there ve Please if you can stay completely away from this dealership. You would think in these times instead of playing grabass they would be studying there vehicles, to make sure they gave there customers the knowledge they need when purchasin a vehicle. But,unfortunately they didn't. My family and I have been buying Fords forever, and WILL NO LONGER BUY FROM COVERT. Please everyone save you all the hazel and dont get ripped off here. More

Covert Hutto Service dept RIP OFF I took my car in on a Thursday for an oil change and asked them to fix the actuator arm on the hvac system and check the brake pads. I was told with o I took my car in on a Thursday for an oil change and asked them to fix the actuator arm on the hvac system and check the brake pads. I was told with on 75,000 miles it was unlikely I needed pads but they would look at them. The mechanic apparently cut the rotors and then the pads didn't fit correctly. He says the rotor was "curved". This added over $200.00 to my bill. On Monday they called and said I had a freon leak in my a/c. Why they were even checking the a/c charge is beyond me. I never asked them to look at the a/c. All I asked for on that was the vent actuator arm which is accessible from inside the car under the dash. The mechanic had evacuated the freon and put dye in it. This unasked for repair added hundreds to my bill. They "forgot" to look at the actuator arm and now 7 days without my car later the part is "on the way". However, this will add another $100.00 to my bill. I am beyond upset with my bill skyrocketing for un asked for and unnecessary repairs these guys decided to do. I have bought 3 cars from Covert Hutto over the years beginning in 2001 when I purchased my first new car. I've had a couple of issues with the service dept over the years but after this experience with the service department I will never bring my car in for service there again. Even my "free" oil changes for the life of my car will not be trusted with Covert Hutto. I'll just pay to have them done from here out with another shop. When I finally get my car back today or tomorrow this will be the last time I ever do any kind of business with Covert. More