Covert Hutto

Thank you Ricardo Casas and Jose B for my new 2021 Chevy Silverado Trail Boss! The truck is a great ride! Pleasure working with y’all Silverado Trail Boss! The truck is a great ride! Pleasure working with y’all More

Ricardo Casas is class act! He puts together deals that are just right for the customer. He is what other manager/salesman should be graded against. He is tops in his field. are just right for the customer. He is what other manager/salesman should be graded against. He is tops in his field. More

Easy process! Chatted with Kelly Lemmons online then Easy process! Chatted with Kelly Lemmons online then Marcus Washington had the vehicle ready! I have purchased 20 vehicles from the Covert group and Easy process! Chatted with Kelly Lemmons online then Marcus Washington had the vehicle ready! I have purchased 20 vehicles from the Covert group and lifelong customer! More

I had the pleasure of working with Tara O'Malley and I could not have asked to work with a better person. She is knowledgeable and a pleasure to work with. I would highly recommend you give Tara a call an could not have asked to work with a better person. She is knowledgeable and a pleasure to work with. I would highly recommend you give Tara a call and have the personal service you deserve. Charles J Sherman More

Re: Kelly Lemmon | Kelly Mercer | LorenzoAttn: Dan Re: Kelly Lemmon | Kelly Mercer | Lorenzo Attn: Dan Covert Re: (2021 Chevrolet Silverado 3GCPYFEL9MG398677) On (July 03, 2021) My husband and I Re: Kelly Lemmon | Kelly Mercer | Lorenzo Attn: Dan Covert Re: (2021 Chevrolet Silverado 3GCPYFEL9MG398677) On (July 03, 2021) My husband and I purchased a motor vehicle from your dealership. While waiting for my husband and Mr. Mercer talk details regarding the purchase; I was waiting out front of the business and had the lovely experience to listen to a woman salesperson and others loudly talking about how the only cure for a hang-over was more drinking, swearing- I brought this up to Mr. Mercer and stated that I doubt the young family that was near them and myself found that appropriate. Your employees could have gone behind the building to have that conversation. Time a place for everything and in front of customers is not the place, but apparently, Mr. Mercer didn’t find anything wrong with this behavior. Unfortunately, after that, the rest of the process went downhill. We were informed that the vehicle would not be in for another week, went into the finance office and signed the paperwork, we were given a loaner with gas gauge on empty, filled the vehicle and went home to wait for the new vehicle to be delivered. On 07/16/2021 received a call from the bank, stating that they had not received my car payment, explained to them, that my 2020 Fusion was traded in on 07/03/2021 and I did not have ownership of the car, and that it should have been paid off by now. The bank representative stated the car is still in my name and now I have a late payment, which effects my credit. Contacted by text, Kelly Mercer, that the bank is calling me with notice of a late payment. Mr. Mercer stated that the Finance Department should have told you, that you would be responsible for the car payment. I stated to Mr. Mercer by text – NO ONE informed me of that. Imagine my surprise after researching that the State of Texas allows dealerships to have 25 days to pay off car loans that are traded in. I have bought several vehicles here in Texas, never once was I informed of this and NEVER once has there been an issue. I informed my husband and he contacted Mr. Mercer right away; Mr. Mercer and a person name Lorenzo (announcing himself as the Acting Manager) stated that this happens and it is not a big deal and because your wife is so upset – we will make the payment, don’t worry about it. Your employees passing this issue off as not a big deal and don’t worry about it, clearly shows the integrity of your employees. I have worked too hard to improve my credit, for your employees to brush off as not a big deal. Telling me don’t worry, you have 30 days for the credit report, a few points is not an issue. I contacted the bank, made my payment, then was told that I better put the insurance back on my car, because I still owned it. As of 07/30/2021 the 2020 Fusion is still in my name and I am still carrying the note and insurance on the car. Then, on 07/21/2021- I received a letter from Ally stating after reviewing the contract for the new vehicle was determined to be either incorrectly stated or omitted, How does a company whose main function is to submit contract on a daily bases submit a contract be determined incorrectly or omit information. After informing my husband of this, he contacted a previous employee of yours, explained the issue and he provided Mr. Coverts’ number and sent him a text message. Next morning a Mr. Kelly Lemmon contacted my husband first, then myself – regarding the issues. I had to repeat the issues, once again and he stated he would “Look into it” Then, the group text started, and in that group text (prior to anything being settled) Mr. Mercer, texted that “Your wife understands everything now,” I texted back stating that I did not understand everything and don’t imply that I understood, waiting for Mr. Lemmon to contact me. Mr. Lemmon contacted me, stating that Mr. Mercer did tell us about the 25 days and he always tell his customers this information, then stated he might have forgot, and he thought the finance person would. I guarantee that any of Mr. Mercer customers prior to 07/03/2021 were NEVER informed of this. Mistakes happen, but not to own up to them and push them off; again, shows your employee has integrity and ethics issues. Mr. Lemmon, then explained the error on contract worked in my benefit. Mr. Lemmon clearly missed the point; it negates the issue that your company incorrectly informed and submitted a contract with incorrect information. Mr. Lemmon, then stated that he would make sure the information of 25 days would be told to every customer. Stated the vehicle was delivered today 07/23/2021 and would let me know when it was ready. I thanked him, he then stated that Lorenzo had mailed the check for the reimbursement of the 2020 Fusion. As of 07/30/2021, no check for the repayment and the 2020 Fusion still is not paid off and my payment is due shortly and still paying insurance on a vehicle I do not have. On 07/26/2021, received a text with a new number – When are you picking up the vehicle? I texted back, I was told someone would call that it was ready, reply text: That’s is my way of telling you that its ready and I need a copy of proof of insurance, I’ve submitted proof of insurance 3 times, now I have to submit it a fourth time? I stated my husband, and I would be in after 4:00 pm on the 07/26/2021, I believe he stated his name was Robert and he would go over the vehicle when we get there. Arrived at the dealership, handed over the keys of loaner with the 2nd keyfab of Fusion. My husband drove the new truck – handed us the additional key to truck and said Don’t forget to push the blue button for OnStar and do that for your salesperson Kelly M. We stated we were not interested and went home. On 07/29/2021, received several pieces of mail, one from Covert (Thinking it was the check, it wasn’t), for some membership to Covert Advantage Plan and a letter from OnStar, stating our trial subscription is ending on 08/07/2021 and would we like to continue with OnStar. 1. We did not request to have a membership with Covert Advantage Plan 2. We just picked up the vehicle on 07/26/2021, how could OnStar trial be ending when. a. We never signed up for a trial b. We JUST PICKED UP THE VEHICLE ON 07/26/2021, EVEN IF WE SIGNED UP ON THE 26TH THAT WOULD NOT BE 30 DAY TRIAL. So, I called OnStar, stated that we just picked up the vehicle on Monday 07/26/2021 and we have not activated OnStar, the rep had to look up the VIN#, and stated that the dealership activated it. Who gave your dealership to activate an account? And who did the survey for the salesperson? The fact that you and your employees, feel that they can open an account or use my information without my permission is underhanded and again unethical. I have Review you company on Google, Better Business Bureau Complaint & Review and sending this and copy of all text to The Texas Consumer Protection Agency and the Federal Trade Commission and to the manufacturer. You and your Hutto location is a deceptive car dealership. The pay at the lot dealerships is more ethical then your Hutto Location. Anyone within an earshot that I hear that they are interested in buying a car from your dealership, will hear of our experience at your dealership and show the text and recorded phone calls, that clearly shows the Gaslighting, Unethical, & LACK of Integrity of your SOP and employees. If they chose to still deal with your company, at least they will have been informed and hopefully it will never happen to anyone else. More

Covert just held an event advertised with a scratch-and-win contest. My scratch-off said I won $3500. The statement was MATCH = WIN. I called the confirmation number and was told, "You are a wi scratch-and-win contest. My scratch-off said I won $3500. The statement was MATCH = WIN. I called the confirmation number and was told, "You are a winner." On arrival at Hutto Covert I was told that I was just part of a smaller group with a chance to win -- but didn't. They offered ear buds instead. The long and short of it is they deceived me (and thousands of others). Deceive in small things, deceive in large ones. Be careful about dealing with deceivers! More

****AMENDED REVIEW**** They sold me-a disabled veteran with mobility issues, a truck with a bad engine. Sales rep hid the signs of this issue until the paperwork was done. I called him 10 minutes after I with mobility issues, a truck with a bad engine. Sales rep hid the signs of this issue until the paperwork was done. I called him 10 minutes after I left and tried every day to reach him or the sales manager but no calls have ever been returned for the last 60 days. **** Worked with Lad, who took the truck back and sent it through service, they had to replace several engine components, and we're still a test away from knowing its 100%, but they took care of it and did not charge me! It took a bit but it was worth the wait,and they gave me a loaner while they worked on my truck. The mechanics were not careful... there's a lot of grease prints all over my light beige interior and both my LTZ 4X4 decals on the sides of the bed are scratched, as are the doors, but that is a separate issue. So, I would not recommend David assumes rep because he is 100% a liar,but the finance rep Lin was awesome, and once I got a call through to Lorenzo, he and Lad took great care of me, as did Trey from the Ford side when they were not in the office. More

I'm sorry ahead of time for the long message. I hate that I'm even doing this, but this was the worst experiences at a dealership that I have ever had. I bought my last vehicle from Bastrop Covert, and was h I'm even doing this, but this was the worst experiences at a dealership that I have ever had. I bought my last vehicle from Bastrop Covert, and was happy with my last experience and knew I wanted to continue being loyal to a dealership that has good practices and cares. I saw that Hutto had the vehicle I wanted, so I put in an inquiry. I received different emails asking if I had been contacted and each time I responded that I haven't heard anything yet. I assumed with the automated system that it got lost. I don't live in Hutto so it took a bit to find a time to test drive and discuss options for purchase. Jonathan was really friendly at first, but as soon as the test drive was over and I wanted to discuss pricing there wasn't much interest in discussing or negotiating terms. I know it's business, but I don't feel there is anything wrong with me trying achieve a fair deal for both parties after doing a lot of research. The encounter was stressful and it became clear that I wasn't being taken seriously. He kept telling me that he doesn't haggle or discuss price and needs to know what i want to pay and he will get the financing. I expressed that we are not on the same page about pricing and I will keep looking. Fast forward almost two hours, I"m still sitting there working with someone just wanting me to accept what I"m given and "understand that this doesn't have to be this complicated. You have pricing right there and we can get you low payments" I brought along examples of pricing and instead of discussing, I was shut down. He asked if I had other pricing why wouldn't I go there first. I thought being loyal to the dealership that has been good to me first was the right thing to do. He finally went back and forth to the sales manager and came back to tell me the lowest he could go. I thanked him and said that wasn't where I wanted to be and appreciated his time. He got the sales manager to come out who wrote down a price that was even higher than what I was presented. I left thinking they'll reach out if things change. When he texted, I said that if the price has not changed I'm not able to move forward, I found the same vehicle for much cheaper and let him know that the numbers wouldn't work for me. He told me again on text message "Easy now I am really trying to help you this isn't that complicated trust me it's simple but sometimes customers manage to make it more complicated than it should be" Not accepting an offer has nothing to do with not understanding or creating complications. I just wasn't able to accept the price. It was insulting to be spoken to like I didn't understand. I wish Bastrop would've had the vehicle, or I could've worked with another salesman. I'm working with another dealership that has taken 6% more off of the MSRP than i was offered in Hutto, and I haven't had to even fight for a competitive price or feel uncomfortable. I am really happy with my past purchase through Covert and I hope to be able to do business again. More

Thanks, Josh, for always being there for George and me! Not only is he a 5-star person; he is also a 5-star salesperson. His kindness is always appreciated. Not only is he a 5-star person; he is also a 5-star salesperson. His kindness is always appreciated. More