Covert Hutto

My experience dealing with Chad at Covert was a typical car sales rep trying to create an artificial demand for the car and once I bought the car 0 May be negative 10 after sales service. Chad would respon car sales rep trying to create an artificial demand for the car and once I bought the car 0 May be negative 10 after sales service. Chad would respond to my messages even on a Saturday (this dealership is closed Saturday and open Sunday) after I bought the car does not answer My calls or respond to text. I would not recommend dealing with chad as he will act as if he is getting you a great deal and he is working hard to get you the car you want however once you buy the car he disappears. Never got my second car keys. Had some questions on some features and maintenance on the car never got a call back from Chad. Inexperienced sales rep who does want to sell you the car but not follow up or return phone calls after you bought the car. Stay way from Chad and Covert. More

Sales and management are nothing but liars. Incapable of honesty or integrity, this dealership is to be avoided unless you are going to the service department...there is some honesty over there, though had honesty or integrity, this dealership is to be avoided unless you are going to the service department...there is some honesty over there, though had they done all the work needed I would not have had to return-but that also falls on Sales for lying and not making all the repairs needed. More

I am very disappointed with the horrible service I have received while purchasing and trying to receive my vehicle. I brought my vehicle on August 13, 2021 was told 17th and that it was going through an i received while purchasing and trying to receive my vehicle. I brought my vehicle on August 13, 2021 was told 17th and that it was going through an inspection it would have an oil change, washed, etc. I didn't receive it until the 26th. Mind you the first payment due 45 days out. I took it back in yesterday Sept. 10 because I went to the grocery store came out and it wouldn't start. I had to get it jumped, got it jumped the next day to get it to AutoZone. Where they found erosion around the terminal and said that the battery was bad when they tested the battery and there was erosion around it. Then got into the car to crank it and the maintenance due soon came on saying that the oil was at 10%. AutoZone charged the battery for me to get to the dealership. I arrived at 9 waited until 10:35 because I was told it I did the problem would be expedited. I left in a loaner that I'm in this very moment that has my stomach hurting because it was a smoker vehicle. I is very unpleasant especially when I have a 4 year child that has to endure the smell taking her to and from school. I called the dealership this morning to talk to service and they couldn't locate my car said it must be with make ready. Again I have a car note due on Sept 26 and I haven't gotten to really break in my vehicle the excitement of having a newer used car is far fetched. I just needed them to give me a battery and oil change yesterday and looks as though I won't receive it until next week. The only great service I got from the dealership with excellent communication skills and seemed to really care about their customers and empathize with them was the Receptionist/Operater (10 Stars for her). I brought her a treat for going above and beyond her call of duty. She is such a sweetheart and needs to be in management. I'm calling back today to get my car and get the battery myself. This was the worst purchase experience of my life. More

Great sales guy who did a very good job. I’m a repeat customer customer More

Marcus has sold us many cars and has sold to all my kids. His personality is amazing His personality is amazing More

Ricardo Casas hands down is the one of the best!! Always very professional, knowledgeable & personable. A true asset to any car dealership and one of the few I will follow anywhere he goes. very professional, knowledgeable & personable. A true asset to any car dealership and one of the few I will follow anywhere he goes. More

Thank you Ricardo Casas and Jose B for my new 2021 Chevy Silverado Trail Boss! The truck is a great ride! Pleasure working with y’all Silverado Trail Boss! The truck is a great ride! Pleasure working with y’all More

Ricardo Casas is class act! He puts together deals that are just right for the customer. He is what other manager/salesman should be graded against. He is tops in his field. are just right for the customer. He is what other manager/salesman should be graded against. He is tops in his field. More

Great job to Covert sales and finance (Brad LaRoche) for a great job! a great job! More

Easy process! Chatted with Kelly Lemmons online then Easy process! Chatted with Kelly Lemmons online then Marcus Washington had the vehicle ready! I have purchased 20 vehicles from the Covert group and Easy process! Chatted with Kelly Lemmons online then Marcus Washington had the vehicle ready! I have purchased 20 vehicles from the Covert group and lifelong customer! More