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Covert Chrysler Dodge Jeep Ram
Austin, TX
1,395 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,395 reviews
April 08, 2023
Used to be great. I came in with signup and listing issues but no one had it or knew and I basically had to leave to do the work somewhere else. Pretty frustrating. I came in with signup and listing issues but no one had it or knew and I basically had to leave to do the work somewhere else. Pretty frustrating. More
by brentcorbett
Verified CustomerEmployees Worked With
Unknown. No one really assigned to help.
April 08, 2023
I paid for a Jeep Wrangler Sport ALTITUDE which I saw their website, I paid, down and picked up vehicle. Came to home, noticed that they gave me a Jeep Wrangler Sport with less specs. So I paid for highe their website, I paid, down and picked up vehicle. Came to home, noticed that they gave me a Jeep Wrangler Sport with less specs. So I paid for higher trim, they gave me lower trim. Next day, I shared this with them, they said "This isn't our mistake" but I have all screenshots of their website and also VIN number. Then instead of a "Sorry" they tried to sell me another. upper trim for more price. But I thought that, if I'll pay for another upper level trim, they'll give me another lower trim and send me back to home and won't accept their mistake. I know it's possible to go to court but I bought that vehicle for my wife and she decided to give it back and get our trade-in vehicle back with our down payment. It's not so hard to show a real "Sorry" to customer. Never think to visit them. It's not possible to chat with a real manager or head of the company. Other level employees tried to close this without reach to higher levels. More
by MHEPEKIZ
Employees Worked With
Tanner
September 22, 2022
Everything about my experience was tolerating attempts to rip me off. Nothing was straight forward. Prices changed with the wind. Rip off attempts never ended. Sales person lied to my face multiple times. Ma rip me off. Nothing was straight forward. Prices changed with the wind. Rip off attempts never ended. Sales person lied to my face multiple times. Manager seemed just as shifty. I bought a Ram truck there but will never go back. I'd rather drive to Oklahoma to find a dealer than give them my business again. More
by candb
Employees Worked With
Stangle
August 06, 2022
Terrible service department! They won't return calls or give you information on your vehicle. 11 days they had my car and no information on what us happening. They won't return calls or give you information on your vehicle. 11 days they had my car and no information on what us happening. More
by Suzette.hendrick
Employees Worked With
So far no one worth working with
July 17, 2022
My experience was good at the beginning I was trying to get a deal where I trade two for one and they put me with Carlos Flores who make me believe he can do it. Well they took my Benz and my motorcycle fo get a deal where I trade two for one and they put me with Carlos Flores who make me believe he can do it. Well they took my Benz and my motorcycle for a truck a lone star 1500 he convinced me to get in this truck that I was not happy with it since the truck was not what I want, he said this would be temporary since later we are going to trade this truck plus another one of my car , we made the deal on 05/20/2022 I still waiting, the guy every time I try to call him he was lying and lying this Carlos guys got a book of lies but that is not everything they run my credit to many times on top of that I stop 3 times at the dealership and this guy was showing others vehicles the he said he was working since day one, well nothing happens today is July 16th and this guy Carlos Flores is MIA he is not responding to my msg or phone calls also I got the motorcycle company calling me for a payment I really don’t know what happen with that on top of that last time I talk to him about getting copies of my paperwork he said he was out in vacation for the 4th of July so I decided to stop my self and guess who I just found at the dealership working Carlos when he saw me he turns colors was the most funny thing and this guy was trying to find the vehicle he was working for me he changed the color from white car to a gray car to a black car lol and he show me his boss car and he was not realizing that car got a bunch of personal stuff. Well I guess I learned my lesson the guy was looking for a sale I got stock with a truck I don’t want at 15% on a 700 credit score More
by eliezer197
Employees Worked With
Carlos Flores
June 14, 2022
The service department is outstanding! They took care of a warranty issue that another Jeep dealership didn’t seem to be concerned with for my Jeep Wrangler Rubicon. Walter was so professi They took care of a warranty issue that another Jeep dealership didn’t seem to be concerned with for my Jeep Wrangler Rubicon. Walter was so professional and outstanding and had no issues helping me get my problem fixed and in such a timely manner! I will be taking my Jeep to get serviced here from now on instead of where we purchased it! Thank you Covert Chrysler Jeep Dodge for your outstanding service. More
by shellgreen1
Employees Worked With
Walter Randolph
February 08, 2022
Not only was our purchasing experience the WORST we have ever had but today I went back for my first oil change and they left the drain plug loose in the engine! Oil all over my driveway and if I had not fi ever had but today I went back for my first oil change and they left the drain plug loose in the engine! Oil all over my driveway and if I had not fixed it myself it would have trashed my engine! This is a 62k dollar truck! They almost trashed it! and the manager Loria Rios hid from me and would not talk to me. They also had the same lame technician #752 re-do the work. I think we may have a little trust issue! He should have been at most fired and at the least demoted. This place sucks so much! I have owned many, many new cars and to have an American based car company trashed by this lame dealership is just sending my family back into the arms of Honda and VW again. Stay away from Bernardo the sales guy, Loria Rios the Service manager and COVERT all all COST! or it will cost YOU! More
by kurtmcq
Employees Worked With
Bernardo and Loria Rios
January 19, 2022
As with most things in 2022, buying a vehicle is a complicated process. My sales representative Bernardo Vasquez placed an order for a truck that had limited availability. Bernardo was responsive wh complicated process. My sales representative Bernardo Vasquez placed an order for a truck that had limited availability. Bernardo was responsive while waiting for delivery, but patient and detailed during the delivery of vehicle. The management staff including Bart and Irene were great at resolving any questions or concerns. More
by airwalkr10
Employees Worked With
Bart Gunkel
September 20, 2021
Describing my experience as ‘unacceptable’ does not even do justice. I dropped my car off to fix my gears that were making noise. I was told that they wouldn’t get to my car for 5 days but I had to leave it do justice. I dropped my car off to fix my gears that were making noise. I was told that they wouldn’t get to my car for 5 days but I had to leave it with them regardless and that I couldn’t ‘get in line’ without leaving it there. After 8 days, I called for an update. After 3 calls, I get hold of someone and was informed that the person I dropped the car off with no longer worked there, so nobody had even look at my jeep yet. I was then assured I was in good hands. A week goes by, I call for an update. Left a voicemail. Didn’t hear back. The next day I call again, my advisor assured me someone is looking at it in the coming days. After WEEK 3, I call and ask to speak to a service manager (I was outside of the dealership when I called) and was told it was ‘meeting day’ and that I could leave a voicemail. Well, I walk in to the dealership and the service manager is sitting at his desk with his door open. Funny eh? I explain that my car had been there 3 weeks and I have 0 updates on the status of my car. He told me they did not have a rental and that they do not offer rental coverage thru third parties. I then informed him that my father is the GM at a different Jeep dealership and funny enough, later that evening they had a brand new Gladiator with 16 miles on it ready for me to take home while I wait. 3 ADDITIONAL weeks go by, my car has been there 6 weeks at this point. They call me and tell me it’s ready for pick up. I show up, hand over the rental, pay $3,800 for a gear job (more than twice the price of any Jeep shop in Austin including baldys and Just Jeeps, just to take my car and realize that nothing has changed. The gears were making the same noise as before. The advisor assured me that the foreman had driven it extensively and the problem was fixed. The advisor ALSO informed me that they had replaced my gears with Mopar gears. I took it on a ride with the foreman, and they then realize they did not fix the problem. I left the Jeep with them again and took the gladiator back. 4 days later, the advisor called me saying they NEVER REPLACED THE WORN GEARS, after initially telling me they were worn and were being replaced. So WTH did you charge me $3,800 for? She said she would call me the following day for an update. 5 more days go by, my jeep had been at Covert Jeep for 7 weeks at this point. The advisor calls me and says all parts are ordered and it should be ready within a week. I realize they never bothered to ask what my gear ratio was, so I call parts to find out which gears were ordered. Turns out they had ordered 3.23 gears. I brought my jeep in with 4.56 gears. I tell him to stop the install. Why would they install stock gears when they know xxxx well the only reason I’m in there was because I was hearing noises after upgrading to 4.56? My father (GM) gets hold of the GM at covert, Bart. Bart tells my father that they cannot install 4.56 gears since they are aftermarket. WHAT??? So you’ve had my car for over 7 weeks and are just now telling me that you can’t work on it??? Bart tells my father he has sent my jeep to Baldys to get it done there. He says it is in line and will be looked at in 12 days. Later that day, I decide to call baldys. Not to my surprise, they don’t have my jeep, nor have they heard a word from Covert. Covert said it was “their Jeep shop” but baldys said they rarely work with Covert, and that they primarily work with nyle maxwell. At this point I’m so done. I demand to pick my car up and take it elsewhere and handle it myself. So I just picked up my jeep yesterday, as dirty if not DIRTIER than when I dropped it off 8 weeks ago. They have a full service wash there and they couldn’t bother to run it through after the absolute misery they put me through? So now I am back to square 1. I have an appointment scheduled with Just Jeeps, where I should have taken it from the start. My quote from Just Jeeps is $1,400 less than Covert, including parts, labor, and a full regear on both axles. Miserable experience More
by ryanjfritter
Employees Worked With
Eddy Cooke
