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Covert Chrysler Dodge Jeep Ram
Austin, TX
1,399 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 22, 2015
My experience at Covert Dodge was great. Cowboy was a great salesman who showed me options when it came to purchasing my Dodge Challenger. He was knowledgeable and friendly and wo was great. Cowboy was a great salesman who showed me options when it came to purchasing my Dodge Challenger. He was knowledgeable and friendly and worked with me and helped me get into my new ride. Would recommend Cowboy to anyone More
by jrs_vns
Employees Worked With
Cowboy Goodman
December 16, 2015
Used Jeep - Great Experience Found a Used Grand Cherokee 2014 model (Summit) when browsing the used inventory on a Friday morning. Set up a test drive for Saturday morning, and s Found a Used Grand Cherokee 2014 model (Summit) when browsing the used inventory on a Friday morning. Set up a test drive for Saturday morning, and signed the paperwork that afternoon. If you don't like dealing with pushy salespeople, please contact Cowboy. He's very genuine and catered towards the wants/needs of our 2 yr/old. More
by MrSummit2015
Employees Worked With
Cowboy Goodman
December 07, 2015
Terrible place This place is an absolute joke. I went on their webpage and scheduled an oil change and got 2 emails from them confirming the appointment. I show up This place is an absolute joke. I went on their webpage and scheduled an oil change and got 2 emails from them confirming the appointment. I show up at my appointment time and they tell me that they don't make appointments for oil changes. I try to show them the email confirmation that I have and they said they don't have anyone working there by that name. Like I was lying about it! I ask to speak to the manager and a clueless guy named Tim comes out and tells me I'll have to wait 2+ hours for an 'express' oil change even though I have an appointment. I was furious after buying a 6 package oil change from Chrysler and spending $3k on a lifetime warranty and figured if I was going to have to deal with rude idiots like this then I was going to contact Chrysler and get a refund on both. Luckily I went to Maxwell and had a totally different experience. They were much more professional, cleaner and got me in and out in less than an hour. I'll be contacting Chrysler corporate about Covert. Do yourself a favor and go somewhere, anywhere else. More
by JSkonz
Employees Worked With
Tim
November 23, 2015
Poor customer service Have taken my Jeep to this dealership for service for the past 1 1/2. When I called about a leaking rear differential, I was told they were too busy Have taken my Jeep to this dealership for service for the past 1 1/2. When I called about a leaking rear differential, I was told they were too busy with recalls and it would take a week to get a service appointment. I told him ok, and hopefully they could diagnose the problem the day I drop it off. The rep said it would take another 2 - 3 days for them to even look at my Jeep once it is dropped of. Seems to me that if you make an appointment, you should be able to have your Jeep looked at that same day. I understand repairs may take longer, but what is the point of making an appointment to have you Jeep sit on the lot for another 2-3 days. Poor customer service. More
by JEEP123
Employees Worked With
Mark
November 20, 2015
"I Would Go Back Great Experience" Ordered my 2016 Jeep within two days factory sent me the vin number. Five weeks later I flew in from New Orleans, Jeffery Thomas pick me up at the ai Ordered my 2016 Jeep within two days factory sent me the vin number. Five weeks later I flew in from New Orleans, Jeffery Thomas pick me up at the airport. On arrival at Dealership Jeff and I went to see my Jeep first. Jeff went thru the jeep with me to make sure things where all as ordered. Next I went to finance department, that toke 30 minutes. Jeff had jeep fueled up and ready for me to drive home. I was at the dealership less than two hours. This is how vehicle purchases should happen all the time. Thanks Jeff for the great experience. More
by bsalt
Employees Worked With
Jeffrey Thomas
June 02, 2015
Absolutely terrible service after the sale Absolutely terrible service. I bought my husband a jeep at Christmas and still cannot get the final documentation. I have called and emailed so many Absolutely terrible service. I bought my husband a jeep at Christmas and still cannot get the final documentation. I have called and emailed so many times, have talked to numerous salesmen and the sales manager and yet, no one can get me final documentation....or even return the phone calls or emails. If you can buy from anyone else, I would highly recommend you do so. This is a terrible company and has terrible respect for its prior customers. Even delivered the new jeep without an inspection sticker.....they said they forgot to service the vehicle and I could bring it back in and get it done. I live over 250 miles away, so we took care of it at a local dealership. More
by Unhappy Buyer
Employees Worked With
Mike Ginther, Bart Gunkel, Jeffrey Thomas
April 28, 2015
Pretty good experience I recently purchased a Jeep from Covert. I was approved , and was coming to pick up my Jeep. However, when I got there I was told that the Jeep that I recently purchased a Jeep from Covert. I was approved , and was coming to pick up my Jeep. However, when I got there I was told that the Jeep that I was purchasing was being sold to someone else! I was very upset, BUT Bernardo (the salesman) came to the rescue. Bernardo found a Jeep the same year and color with less miles that the Jeep I was planning to buy. Bernardo really salvaged a bad situation into a beautiful one. More
by meade, angela 123
Employees Worked With
Bernardo Vasquez
April 27, 2015
i do not recomend this place to no one i give this dealer ship a 0 no one there can help me i keep leaving messages and they dont return my calls.THERE IS NO ONE THAT CAN HELP ME; i give this dealer ship a 0 no one there can help me i keep leaving messages and they dont return my calls.THERE IS NO ONE THAT CAN HELP ME; More
by richard s
Employees Worked With
i think the name is BEN
March 19, 2015
Great Experience I dealt with Justin Gann at Covert. The experience was one of the best I have ever had when purchasing a vehicle. I knew what I wanted, saw the Jeep I dealt with Justin Gann at Covert. The experience was one of the best I have ever had when purchasing a vehicle. I knew what I wanted, saw the Jeep Wrangler Unlimited their website, made an appointment to see it and bought it the same evening. Very knowledgeable, patient, helpful, and no pressure highlighted fast and easy purchasing process (negotiations to signature). I drove away in a new Jeep 100% satisfied. I would definitely deal with him and Covert again while referring anyone to him that is in the market for a vehicle. More
by Russ31
Employees Worked With
Justin Gann
March 05, 2015
computer cleared of codes to hide problems Bought a 2004 bmw from them. Days days after sale, service engine light came on. Hooked a code reader to the OBD and codes came up for 2 sensors bad. Bought a 2004 bmw from them. Days days after sale, service engine light came on. Hooked a code reader to the OBD and codes came up for 2 sensors bad. 1 in bank 1 was faulty stuck open the other was o2 sensor bank 2 faulty. Called and switched around to different people and then was told they would call back. No return call. This after paying cash for the car. The OBD had obviously been cleared of all codes so nothing would show up during test drive. Now have to go to a garage to replace the sensors. Never will I go back to them. More
by nubain
Employees Worked With
lindsey krug
