Covert Chrysler Dodge Jeep Ram

Service Nightmare - Stolen Jeep Covert has been the worst dealership experience I've ever had. $50k vehicle we bought new has been seen by them 6 times now over the last several mont Covert has been the worst dealership experience I've ever had. $50k vehicle we bought new has been seen by them 6 times now over the last several months. They replace parts, claim the problem is fixed, but it never is. Takes me an hour each way to drop off the car and I'm generally met with rudeness. One of the service advisors even took my vehicle for his own personal use - drove 65 miles in it after hours - including 20 miles and 6 stops between the hours of 11:30pm and 2:07am. Police report filed but that doesn't give me any real justice in this. Vehicle still not fixed. More

No sales pressure Cowboy Goodman presents himself as very sincere in getting the customer the best deal available. I got my best deal without any sales pressure. Manage Cowboy Goodman presents himself as very sincere in getting the customer the best deal available. I got my best deal without any sales pressure. Management provides excellent support to the sales staff. More

great experience I must admit my initial experience was a little rocky due communication breakdown. However, Cowboy went above and beyond to make it right. I am a ver I must admit my initial experience was a little rocky due communication breakdown. However, Cowboy went above and beyond to make it right. I am a very tough customer and he has exceeded my expectations! I will definetly do business with him in the future! More

Cowboy is amazing Cowboy was honest and he stuck with the final price quoted. We drove up from san antonio once we came to a price and he had the jeep saved for us in t Cowboy was honest and he stuck with the final price quoted. We drove up from san antonio once we came to a price and he had the jeep saved for us in the back. This place was amazing and accommodating!!! Adam also went out of his way for us !! He gave us a mini course on jeeps. More

The Best Buying Experience I Ever Had When I walked in the showroom I felt relieved because the employees all had smiles on their faces and everyone looked happy to be there. I observed t When I walked in the showroom I felt relieved because the employees all had smiles on their faces and everyone looked happy to be there. I observed them working as a TEAM which was comforting- no dog eat dog at Covert. I highly recommend this dealership!! My salesman, Cowboy, listened to me and found the car I wanted!! He took the time to show me all the models I had considered and was extremely patient with me and my daughters (I bought the car for them). Cowboy's knowledge of every vehicles we looked at was amazing. Every question we had he answered without hesitation (we had LOTS of questions). I never felt pressured into buying a vehicle. I felt I was respected and that what I wanted in a car mattered to Cowboy. Thank you Cowboy. I was allowed to keep the vehicle I selected to test it and make sure I was happy with it. I did and knew that I had selected the right car. The paperwork was easy and took very little time to complete. This has been the best buying experience I ever had!! I plan to purchase a new vehicle for myself from Cowboy very shortly. If you are in the market to purchase a new (or used) vehicle save yourself time and a headache just go to Covert and ask for Cowboy. I know you will be happy you did. More

Great Customer Service It was a pleasure working with Justin and Cowboy! They both did a tremendous job of matching my needs with the right truck, saving me lots of money! It was a pleasure working with Justin and Cowboy! They both did a tremendous job of matching my needs with the right truck, saving me lots of money! And the service was impeccable More

Professional Sales Experience My visit was handled in a professional ,direct , courteous and to the point manner. Everyone from Cowboy, to Bart, to the Manager who handled my trade My visit was handled in a professional ,direct , courteous and to the point manner. Everyone from Cowboy, to Bart, to the Manager who handled my trade in, and Mark the finance person who approved my loan application....All were a pleasure to deal with. The complete buying experience was the best I've ever had at a car dealership. They made it a SIMPLE process...the way it should be. I'll be sure and return for my next car or truck purchase. Cowboy was especially straightforward with his knowledge of the Brand and his expertise in the industry....can't wait to work with him again. More

Very good buying experience The negotiation process for my truck was very hassle-free. I didn't get low balled on my trade-in, and as a matter of fact they gave me full NADA boo The negotiation process for my truck was very hassle-free. I didn't get low balled on my trade-in, and as a matter of fact they gave me full NADA book on it. My salesman was very helpful and didn't come across as pushy. This was a good and stress free buying experience. They delivered everything that they promised me. More

Try to screw you over!! LIe to your face! Stay away! I went in in Nov 2015 to get my front end replaced on my dodge 2500 4x4. I got steering damper, steering linkage, upper and lower ball joints both sid I went in in Nov 2015 to get my front end replaced on my dodge 2500 4x4. I got steering damper, steering linkage, upper and lower ball joints both sides, both hubs, pitman arm all replaced. They kept my truck for 2 weeks, got it back thoughts it is all good. Now comes March 2016 and I am driving down the road and my steering damper falls off my truck causing it to wobble so bad I have to pull over. I got under my truck and look at the steering damper and the bolt was gone!!!. That should never happen. I go into Covert Dodge soon after to tell them about the problem and they proceed to just put the bolt I had to buy at napa back on, mind you this isn't an OEM bolt or do I even know if it is the right bolt to use and they just went ahead and used it anyways. Then they tell me my sway bar links are bad and that is why I am getting such a bad wobble. I take their word for it and spend 210 to fix that problem. Another week goes by and my truck is wobbling really bad. So this time i take it to someone else to get a second opinion of why this is happening and the mechanic tells me both my upper and lower ball joints need to be replaced, my hubs need to be replaced and track bar. Mind you I just got all that replaced not even 5 months ago. So now I am really mad and I call the GM(Buddy Hagman) and service manager(Dustin Prien) to get this problem fixed because this is the 3rd I had to bring my truck in and take off work when this all should of been replaced the very first time. So I go in and the service manager( Dustin Prien) doens't even acknowledge that there is a problem or even bother to say anything to me along the lines of lets get this thing fixed. So after 3 hours of waiting I finally have someone talk to me and say they will look at the truck and set me up with a loaner. At this point I am thinking fine you are getting my truck looked at and I have a vehicle ok I am not too mad. That was a Friday. The following Tuesday I get a call from Paul saying that my truck does need to be worked on. He says that my upper and lower balljoints both sides need replaced which is covered by warranty. Then he procedures to tell me that i need a new track bar, pitman arm and steering linkage, steering damper and that will cost 1,000$ to fixed. HERE IS THE IMPORTANT PART- I got pitman arm, steering linkage, steering damper all changed when they replaced my front end the first time and now they are trying to charge me again it instead of doing it under manufacturer warranty. Stay away from here!!! They will try to deceive you to get your money!!! There are other dodge places around. More

Quick and straight forward. Great service. Great salesman was very helpful. Polite. Easy to work with. Dealership seemed more interested in helping the customer out and satisfyin Great service. Great salesman was very helpful. Polite. Easy to work with. Dealership seemed more interested in helping the customer out and satisfying the customer than just making a sale. More