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Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Austin, TX

4.2
93 Reviews
Call Service Center (512) 900-6192

93 Reviews of Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

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November 15, 2024

1 3/4 hours for an oil change and tire rotation? Had an appointment at 10:00. Arrived on time but was not greeted by anyone. Went into the office and was told they would get to me within the hour. I More

by who cares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who cares
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Nov 18, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback. I’m very sorry to hear about your frustrating experience. Waiting that long for a scheduled appointment, not being greeted, and finding a missing valve stem cap afterward is unacceptable. Your time and trust are valuable, and it’s disappointing that we didn’t meet your expectations. Your experience highlights areas where improvements are needed, and I appreciate you bringing this to our attention so we can work on providing better service in the future.

October 10, 2024

It was good , but no consistency on the service rep. Lack of knowledge pertaining to the customers history or warranty when asked More

by richard.carrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 11, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Richard, Thank you for your feedback. We apologize for the inconsistency you experienced with our service representatives and any lack of knowledge regarding your history or warranty. We take your concerns seriously and will work to improve our communication and training. Your experience is important to us, and we appreciate you bringing this to our attention. If you have any further comments or need assistance, please feel free to reach out.

October 05, 2024

Outstanding customer service , everyone is always so friendly and an amazing car buying experience from the minute I walked through the door! Highly recommend this dealership to anyone looking to buy a More

by STEPHISHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Ishak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Harp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Puerto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Behl
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Oct 07, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your fantastic review! We’re thrilled to hear that you had an outstanding experience at Covert CDJR Bee Cave. Our team takes pride in providing friendly service and making the car-buying process enjoyable from start to finish. We appreciate your recommendation and look forward to helping you or anyone you send our way in the future! Enjoy your new vehicle!

September 27, 2024

The dealership is in a new location and trying to secure clientele. Need I say more ? More

by issomet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaxsen Schlauch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback! We appreciate your insight as we work to establish ourselves at our new location at Covert CDJR Bee Cave. We're committed to providing exceptional service and building lasting relationships with our customers. If there’s anything specific you’d like to see or any suggestions you have, please feel free to share. We value your input and hope to earn your trust!

September 21, 2024

We were helped by so many amazing people at Jeep. John, Javier, Noah and Tyler were always there willing to answer any questions I had over the past few weeks. Really appreciate the great service we More

by kelleykalmick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Ishak
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Puerto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Kelly, Thank you for your wonderful review! We're thrilled to hear that John, Javier, Noah, and Tyler provided you with such amazing service at Covert CDJR Bee Cave. Our team is dedicated to ensuring that every customer feels informed and satisfied throughout their experience. We appreciate your kind words and look forward to assisting you again in the future. Enjoy your new vehicle!

September 19, 2024

They are always fast and friendly. Oil change and tire rotation done before I knew it! More

by john.perschbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Moreno
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Sep 23, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

John, Thank you for your great feedback! We’re so glad to hear that you had a fast and friendly experience at Covert CDJR Bee Cave. Our team strives to provide efficient service, and it’s wonderful to know that your oil change and tire rotation were completed quickly. If you need anything else, feel free to reach out. We look forward to seeing you again!

September 16, 2024

Great work. Did what they promised and work was as expected. U recommended them for sure More

by jc-peters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Behl
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Sep 16, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the positive review! We’re thrilled to hear that the team at Covert CDJR Bee Cave met your expectations and delivered on their promises. Your recommendation means a lot to us. If you need any further assistance or have any questions in the future, please feel free to reach out. We look forward to serving you again!

September 12, 2024

Lifetime warranty transmission replacement took longer than expected. Three days to diagnose, 4 weeks to obtain new transmission, three weeks to install. Engine overheated when attempting to pick up vehi More

by mphellrung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Sep 13, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your experience. I’m sorry to hear about the extended timeframe for your transmission replacement and the additional issues with your vehicle. We understand how frustrating such delays can be and appreciate your patience throughout the process. While it’s good to know the warranty was honored and everything is working now, we will use your feedback to improve our efficiency and communication. If you have any further concerns or need assistance, please feel free to reach out.

September 11, 2024

Very competent and expert technicians and service department. Communications were sketchy at times. Responses to voicemails were unpredictable. More

by tdguckert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only worked with the Service Dept
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Sep 12, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback and for recognizing the expertise of our technicians and service department at Covert CDJR Bee Cave. We’re glad to hear you were satisfied with the quality of the service. However, we apologize for the inconsistencies in communication and response times. We’re actively working to improve this aspect of our service to ensure a smoother experience for all our customers. Your feedback is invaluable, and we appreciate your patience. If you have any further concerns or need assistance, please feel free to reach out directly.

September 09, 2024

Although I believe the services provided may be suitable, this service group was dismissive and lacked the ability to provide excellent service. They do not look at your appointment request prior to your arr More

by wlnwtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kody Kaminski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. We’re sorry to hear about your recent experience and apologize for any inconvenience caused. We strive to review all appointment requests thoroughly to ensure we have the necessary parts and resources available. It’s clear we fell short in this instance, particularly regarding communication and follow-up. We appreciate you bringing this to our attention and will use your input to improve our processes. If you have any further concerns or if there's anything else we can do to resolve this issue, please feel free to reach out directly.

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