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Covert Chrysler Dodge Jeep RAM Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.3
186 Reviews
Here at Covert CDJR Bee Cave, proudly serving Bee Cave TX, Georgetown TX, Wells Branch TX and Lakeway TX, we know that there’s a lot more to buying a car than… well, simply buying a car. Our team is here to guide you through every facet of your automotive experience from helping you shop for the perfect new or used Chrysler, Dodge, Jeep or Ram model to helping you keep your ride in tip-top shape with expert auto service and genuine OEM parts. We’re here to help from every angle of the buying and owning process, and we’re eager to help you realize your automotive dreams.
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16501 Sweetwater Village Drive Building 3

Austin, TX

78738

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Showing 186 reviews

December 13, 2024

I went in for a recall on my truck. The tech who did the recall said my fuel filters were down to 3% life. I declined the $400 fuel filter service. When I got my truck back from serv More

by HotWaterJoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I prefer not to say.
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Dec 18, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for bringing this to our attention. We’re sorry for any confusion regarding your fuel filter indicator. Even at 18% remaining, the service was recommended based on the manufacturer’s guidelines to ensure optimal performance and prevent potential issues down the road. We understand your concerns and would be happy to review this further or clarify any questions you might have. Please feel free to reach out so we can discuss it in more detail. Your satisfaction is important to us, and we appreciate your feedback.

December 12, 2024

Love that this dealership is so close and so reliable! Just bought my second vehicle from John Robles and he is a gem. He makes buying a car a pleasant experience and always goes that extra mile. More

by georgiajboado
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your fantastic feedback! We’re thrilled to hear that you’ve had such a great experience with John Robles and the team at Covert CDJR Bee Cave. John truly is a gem, and we’re so glad he made your car-buying experience pleasant and went the extra mile to ensure your satisfaction. We’re also happy to know you find our dealership both reliable and conveniently located. Your continued trust and support mean the world to us, and we look forward to helping you again in the future.

December 11, 2024

This was an overall great experience! Thank you Justin for the fast responses and excellent customer service. More

by muzzyone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

(Not sure why the comments left are 5-star but the 1 star rating was clicked on....) Thank you for sharing your positive experience! We’re so glad to hear that Justin provided fast responses and excellent customer service during your visit to Covert CDJR Bee Cave. Our team takes pride in making the process smooth and enjoyable for our customers, and your feedback lets us know we’re succeeding. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We appreciate your kind words and look forward to serving you again in the future!

December 10, 2024

Frustrating experience. My steering wheel was removed at last service to fix a problem and put back on slightly off so I tried to have it corrected told I need an alignment More

by lawlers
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beth cavanaugh.
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Dec 18, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your concerns. We sincerely apologize for the frustrating experience you’ve had. Regarding the recall, some repairs do require specific parts that may not be readily available to order and keep on hand. In certain cases, parts are on restriction, which is unfortunately beyond our control but ensures the highest quality and safety standards. As for the steering wheel issue, we understand your frustration and would be happy to review this further to ensure it’s resolved properly. Your satisfaction is very important to us, and we’d like the opportunity to address any remaining concerns. Please reach out so we can assist you further.

December 07, 2024

A scheduled oil change shouldn’t take 90+ minutes…maybe 30-45 minutes, but not over 90 minutes More

by parrettejon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember all were good!
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Dec 18, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback, and we apologize for the delay you experienced during your scheduled oil change. While we strive to complete routine services as efficiently as possible, there are times when unexpected circumstances can extend wait times. We understand your frustration, and we’re always looking for ways to improve our processes to better serve our customers. Please don’t hesitate to reach out if you’d like to discuss your experience further. We value your time and appreciate your understanding.

December 07, 2024

I brought my 2014 Jeep Patriot in for repairs on a problem that was supposed to already have been fixed. The Patriot had a very bad vibration when it is in drive with the brake on. The engine was supp More

by mtw1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Ishak
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback. We understand your concerns regarding the vibration issue with your Jeep Patriot and appreciate the opportunity to have serviced your vehicle. The recommendation to allow a break-in period for a new engine is a standard practice, and our team confirmed that the vehicle was operating within acceptable parameters. While we aim to provide the best possible service experience, it’s important to note that some characteristics of a vehicle, such as minor vibrations, can vary and may not always align with personal expectations. We regret that this experience didn’t meet your satisfaction and will continue striving to offer quality service to all our customers.

December 05, 2024

Thank yall for help me get the parts for my jeep it was a great experience More

by guevara.ailene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Two people helped me
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Dec 18, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We’re thrilled to hear that your experience at Covert CDJR Bee Cave was great and that our team was able to assist you with getting the parts for your Jeep. Providing excellent service and support is always our priority. If there’s anything else you need, don’t hesitate to reach out. We appreciate your feedback and look forward to helping you again in the future!

November 30, 2024

Every time I have to visit the service department, it is a pleasure. Everyone is courteous and efficient. Communication is more than I could’ve ever asked for. Valarie has been very helpful and goes out of More

by marc46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valarie
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Dec 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for your kind review! We’re delighted to hear that every visit to the service department at Covert CDJR Bee Cave has been a pleasure. Providing courteous, efficient, and clear communication is our top priority, and we’re thrilled that Valarie has been so helpful in ensuring your Jeep gets the care it needs as quickly as possible. Your satisfaction means the world to us, and we’re grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out. Thank you for trusting Covert CDJR Bee Cave with your Jeep’s care!

November 30, 2024

Just purchased my 2023 Challenger Hellcat from Covert, John Robles is amazing to work with! His communication was excellent, he kept me informed and updated. We traveled 1000 miles to buy this car. Believ More

by SROTH244
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Ishak
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much, Stevie G, for your incredible review! Congratulations on your 2023 Challenger Hellcat—what an amazing choice! We’re honored you traveled 1,000 miles to Covert CDJR Bee Cave for your purchase. It’s a testament to John Robles’ outstanding communication and dedication to ensuring your car-buying experience was top-notch. We’re thrilled John was the reason you chose us and that he kept you informed every step of the way. Your excitement is contagious, and we can’t wait for you to enjoy every mile (and that first burnout!) in your new Hellcat. Thank you again for trusting us with this special purchase. If there’s anything else we can do for you, don’t hesitate to reach out. Welcome to the Covert family, and happy driving!

November 25, 2024

They had the inventory that I was looking for & was priced right. Everyone was very helpful overall. More

by COLINKMARTIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind review! We’re so glad to hear that Covert CDJR Bee Cave had the inventory you were looking for and at the right price. Our goal is to make the car-buying process seamless, and it’s great to know that our team was helpful in ensuring a positive experience. If there’s anything else we can assist you with, don’t hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

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