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Covert Chrysler Dodge Jeep RAM Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.3
148 Reviews
Here at Covert CDJR Bee Cave, proudly serving Bee Cave TX, Georgetown TX, Wells Branch TX and Lakeway TX, we know that there’s a lot more to buying a car than… well, simply buying a car. Our team is here to guide you through every facet of your automotive experience from helping you shop for the perfect new or used Chrysler, Dodge, Jeep or Ram model to helping you keep your ride in tip-top shape with expert auto service and genuine OEM parts. We’re here to help from every angle of the buying and owning process, and we’re eager to help you realize your automotive dreams.
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16501 Sweetwater Village Drive Building 3

Austin, TX

78738

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Showing 148 reviews

September 09, 2024

Although I believe the services provided may be suitable, this service group was dismissive and lacked the ability to provide excellent service. They do not look at your appointment request prior to your arr More

by wlnwtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kody Kaminski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. We’re sorry to hear about your recent experience and apologize for any inconvenience caused. We strive to review all appointment requests thoroughly to ensure we have the necessary parts and resources available. It’s clear we fell short in this instance, particularly regarding communication and follow-up. We appreciate you bringing this to our attention and will use your input to improve our processes. If you have any further concerns or if there's anything else we can do to resolve this issue, please feel free to reach out directly.

September 09, 2024

Kody was awesome. Great customer service and professional attitude. Overall experience was excellent across the board. More

by kseiter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Ishak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody Kaminski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the wonderful review! We’re thrilled to hear that Kody provided you with excellent customer service and professionalism. At Covert CDJR Bee Cave, we’re committed to delivering top-notch experiences for all our customers, and it’s fantastic to know that we met your expectations. If you need any further assistance or have any questions, don’t hesitate to reach out. We look forward to serving you again in the future!

September 09, 2024

Had the best experience at Covert - Jeep Bee Cave. Javier was very helpful and found me the exact dream car! Fast and easy service. Will be coming back and referring friends! More

by michelan.henderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Puerto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Michelan, Thank you for your wonderful review! We’re thrilled to hear that you had the best experience at Covert CDJR Bee Cave and that Javier was able to help you find your dream car. It’s great to know that the service was fast and easy. We look forward to welcoming you back and appreciate your referrals to friends. If you need anything else, don’t hesitate to reach out. Thanks again for choosing us!

September 07, 2024

Very helpful but like all dealerships, they have their best interest in mind.. I bought two vehicles from them. More

by SSGBIGGSY75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Deaton
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

SSG Biggsy, Thank you for your feedback and for purchasing two vehicles from Covert CDJR Bee Cave! We’re glad to hear that you found our team helpful. We understand that dealerships have their interests, but our goal is always to provide the best experience and value for our customers. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!

September 06, 2024

Super friendly, fast and did a good job…nice waiting room…it’s nice having them in the lakeway bee cave area… More

by jerry.w.hanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego in service , Jamie Behl
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Sep 06, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Jerry, Thank you for your fantastic review! We’re delighted to hear that you found our service at Covert CDJR Bee Cave to be super friendly, fast, and well-done. It’s great to know you enjoyed our waiting room and appreciated our location in the Lakeway Bee Cave area. Your feedback is important to us, and we’re here for any future needs you may have. We look forward to seeing you again!

September 06, 2024

Excellent Service! The entire staff went out of their way to take care of me. I would certainly recommend them for service on a Jeep product. More

by rustyrutl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Tippet and Denise
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Sep 06, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Rusty, Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Covert CDJR Bee Cave. It’s fantastic to know that our entire staff went above and beyond to take care of you. Your recommendation for Jeep service means a lot to us. If you have any more needs or questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

September 06, 2024

Ehh. ...this is a tough one. To be honest, it's the communications as well as the outcome this time around. The communications were a little labored, and More

by Michael S Hahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego
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Sep 09, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Michael, I’m truly sorry to hear about the difficulties you experienced with communication and the outcome of the service. It’s concerning to learn that your wife ended up stranded and that you feel a test drive may not have been conducted after the major engine repair. We take such matters seriously and want to ensure our processes are thorough. Please reach out to us directly with more details so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.

September 05, 2024

very professional and easy to work with. would recommend both the dealership and the salesman More

by caitlynalexis03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback! We’re thrilled to hear that you found your experience at Covert CDJR Bee Cave to be professional and easy to work with. Your recommendation means a lot to us, and we’re glad that both our dealership and salesman met your expectations. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!

September 05, 2024

Fast, friendly, and professional. I was earlier than expected and they still got my work started right away. More

by monicapenshorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Sep 05, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Monica, Thank you for your kind words! We’re delighted to hear that your experience at Covert CDJR Bee Cave was fast, friendly, and professional. It’s great to know that even with your early arrival, our team promptly got to work on your needs. We appreciate your feedback and look forward to serving you again in the future. If you have any more questions or need further assistance, feel free to reach out. Have a great day!

September 05, 2024

Great job on my first service at your new facility for my RAM truck. Very professional and friendly staff! More

by khcarlton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
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Sep 06, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your experience! We’re thrilled to hear that your first service visit at Covert CDJR Bee Cave went smoothly and that you found our staff to be professional and friendly. We’re proud of our new facility and are glad it made a positive impression on you. If you need anything else or have any questions about your RAM truck, don’t hesitate to reach out. We look forward to serving you again!

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