Covert Chrysler Dodge Jeep RAM Bee Cave

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify. All of our inventory, including vehicles listed online, clearly displays the mileage to ensure full transparency. In Texas, a demo or loaner vehicle that has not been titled is legally considered new, which was the case with the vehicle in question. It was never our intention to mislead or “switch” as you mentioned, and we regret if there was any confusion during the process. We always strive to provide clear and honest communication, and we apologize if this didn’t meet your expectations. Your satisfaction is important to us, and we take your concerns seriously. If there’s anything we can do to improve or address further, please don’t hesitate to reach out. Thank you for your feedback, and we wish you all the best with your new vehicle.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We sincerely apologize for the frustration and inconvenience you’re experiencing. Having your vehicle in the shop multiple times for the same issue, along with a lack of communication, is not the level of service we strive to provide. We understand how important it is to stay informed about your vehicle’s status, and we’d like to look into this matter further to ensure it gets resolved as quickly as possible. Please reach out to us directly so we can provide you with an update and work toward a resolution. Your feedback is valuable, and we truly appreciate the opportunity to make things right.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your wonderful feedback! We’re thrilled to hear that your experience at Covert CDJR Bee Cave was so positive. Our team works hard across all departments to provide a helpful, kind, and patient atmosphere for every customer, and it means so much to know we hit the mark for you. Thank you for choosing Covert CDJR Bee Cave—we truly appreciate your support and look forward to assisting you again in the future! 🚗✨

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback. I want to sincerely apologize for the challenges you experienced during your vehicle purchase. Providing exceptional customer service is a top priority, and it’s clear that we fell short in several areas. I deeply regret any frustration or inconvenience this caused you. It is concerning to hear about the issues with the missing headrest, the trade-in evaluation, and your interactions with the finance process. While mistakes can happen, it’s our responsibility to thoroughly inspect vehicles and communicate openly with our customers. I also understand your concerns about the additional warranty package and key fob, and I am sorry for the way this was handled. I’m glad to hear that Jay reached out to apologize and is working on resolving the issues, including replacing the headrest and providing a new key fob. We are committed to making this right for you. If there are remaining concerns—such as questions about the vehicle's features, fluids, or maintenance—I encourage you to reach out so we can provide the information and support you need. Your feedback will help us improve, and I assure you it has been shared with the appropriate team members. If there’s anything more I can do to assist you or ensure your concerns are fully resolved, please don’t hesitate to contact me directly. Thank you again for bringing this to our attention. We value your business and hope to regain your trust in the future.

NECIE4 responded

II am somewhat feeling better with the service that I since received. I’ve been talking to a Service manager Eric Tippett who has made sure that the headrest has been installed & s new tire that was bad has been replaced on driver side at the back. I also spoke with him about the brakes on the front has been squealing & brake fluid was low. Feeling better that things finally have somewhat gotten taken care of. The only thing I need right now is yo speak with Chrr dr lsu in the Finance department. She sold me some warranty for the Car, I was only going yo get a years worth of Warranty but she kept talking snout the different mounts & that the 4 year would be better. I was in The waiting area & she came over to me & said let me show you what I set you up with. She said 4 years is better because you will have bumper to bumper coverage which is the best., she was kinda nice because I’m pretty sure she got a commission on selling The Highest Oackage !! But now I can’t receive a call back from her to correct my back up Camera warranty that she entered as 3 year Warrdnty instead of 4 Year. Not sure what it’s gonna take to get her or her Supervisor yo call me so that they correct her Ertor & mail the corrected copy to my residence. Thanks R.Seymore

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for sharing your experience! We’re delighted to hear that you found our team at Covert Cadillac Bee Cave friendly and pleasant. Beth truly goes above and beyond to ensure our customers are well taken care of, and we’re thrilled she made the process smooth and communicative for you. We understand how important flexibility is, especially as a busy parent, and we’re glad the loaner car helped make things easier. Your kind words mean a lot to us, and we’re here whenever you need us. Thank you for choosing Covert Cadillac Bee Cave, and we look forward to serving you again in the future! 🚗✨

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your experience with us! We’re thrilled to hear that Teo Salgado and our finance department provided you with excellent service during your visit to Covert CDJR Bee Cave. Teo and the rest of our team strive to make every step of the process smooth and enjoyable, and it’s wonderful to know they met your expectations. If there’s anything more we can do to assist you, please don’t hesitate to reach out. We truly appreciate your feedback and look forward to serving you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your glowing feedback! We’re thrilled to hear that Bryan provided phenomenal service, making your car-buying experience quick, easy, and fair. It’s also wonderful to know that our team at Covert CDJR Bee Cave continues to exceed your expectations. Your loyalty means the world to us, and we’re honored to have helped you with your fourth vehicle! If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for your loyalty and kind words! We’re honored that you and your family choose Covert CDJR Bee Cave for your vehicle purchases. It means the world to us to have your trust, and we’re committed to continuing to provide you with exceptional service and experiences. If there’s ever anything you need, don’t hesitate to reach out. We look forward to serving you and your family for many years to come!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We’re so glad to hear that Beth provided you with responsive and resourceful service, all while maintaining her great attitude. She’s a valued member of our team at Covert CDJR Bee Cave, and it’s always wonderful to see her efforts recognized by our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Jack went above and beyond to make your experience at Covert CDJR Bee Cave exceptional. His knowledge, friendliness, and dedication—like staying late to ensure you could take delivery—are what make him such a valuable part of our team. Your recommendation means a lot to us, and we’re so glad we could help make your purchase seamless. If there’s anything else we can assist you with, please don’t hesitate to reach out.