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Covert Chrysler Dodge Jeep RAM Bee Cave

Austin, TX

4.3
148 Reviews
Here at Covert CDJR Bee Cave, proudly serving Bee Cave TX, Georgetown TX, Wells Branch TX and Lakeway TX, we know that there’s a lot more to buying a car than… well, simply buying a car. Our team is here to guide you through every facet of your automotive experience from helping you shop for the perfect new or used Chrysler, Dodge, Jeep or Ram model to helping you keep your ride in tip-top shape with expert auto service and genuine OEM parts. We’re here to help from every angle of the buying and owning process, and we’re eager to help you realize your automotive dreams.
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16501 Sweetwater Village Drive Building 3

Austin, TX

78738

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Showing 148 reviews

November 09, 2024

The lack of customer service and responsiveness post sale is ridiculous to me. We are less than satisfied. More

by malyssatee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eddie Green
Nov 11, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback. We apologize that your experience did not meet expectations, especially when it comes to post-sale support. Providing excellent customer service is very important to us, and we regret that we fell short in this instance. Please know we take your concerns seriously and are committed to making this right. We will be reaching out to address any outstanding issues and ensure you receive the support you deserve. Thank you for bringing this to our attention.

November 02, 2024

Shelby and the dealership completely understood my needs and I was completely satisfied and happy with car and transaction. Five stars. More

by charles.previte
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby Legate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Souther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Charles, Thank you for the wonderful review! We’re thrilled to hear that Shelby and the team at Covert CDJR Bee Cave provided a satisfying experience and understood your needs perfectly. Knowing you’re happy with both the car and the transaction is the best feedback we could ask for. We appreciate the five stars and look forward to assisting you again in the future. Enjoy your new vehicle!

October 21, 2024

Over all was awesome, everyone was. I’ve even know they were having internet issues. Highly recommend More

by johnboyleach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaxsen Schlauch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

John, Thank you so much for your fantastic review! We're thrilled to hear that your experience at Covert CDJR Bee Cave was awesome, even with the internet issues we were facing. Our team is dedicated to providing excellent service, and we're glad that shone through during your visit. We truly appreciate your recommendation and look forward to serving you again in the future! If you need anything, don’t hesitate to reach out.

October 17, 2024

Noah, the sales rep, was helpful and reached out to us to find what we were looking for. Annoyed that the internet price then had $3341 add-on aftermarket items not listed in the add that were already on the More

by shane.smeins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Noah Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Bartholomew
Oct 18, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Shane, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your purchase process. It’s disappointing to hear that the experience caused frustration. Your experience does not reflect the high standards we strive for, and we regret that this affected your trust. We appreciate your feedback and will work on improving our processes.

October 15, 2024

The covert team understood me needs and worked to make a smooth and fast transaction! More

by charles.previte
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby Legate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Charles, Thank you for your review! We're thrilled to hear that the team at Covert CDJR Bee Cave understood your needs and ensured a smooth and fast transaction for you. Our goal is always to make the car-buying experience as seamless as possible, and it's great to know we hit the mark. We appreciate your business and look forward to assisting you again in the future!

October 14, 2024

They were courteous, patient, had a vast offer of vehicles, and shifted to provide my family a vehicle that was in our price range, yet fulfilled our needs. Thanks to Ryan Feltner and Kenny Bartholo More

by dlittle5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Feltner, Kenny Bartholomew
Oct 15, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience at Covert CDJR Bee Cave. It’s great to know that Ryan Feltner, Kenny Bartholomew, and the team, including Jacob and Miguel, made the process feel like family. We strive to provide a courteous and patient environment, and we’re glad we could help you find a vehicle that met your needs and budget. We appreciate your kind words and hope to see you again soon!

October 10, 2024

It was good , but no consistency on the service rep. Lack of knowledge pertaining to the customers history or warranty when asked More

by richard.carrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 11, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Richard, Thank you for your feedback. We apologize for the inconsistency you experienced with our service representatives and any lack of knowledge regarding your history or warranty. We take your concerns seriously and will work to improve our communication and training. Your experience is important to us, and we appreciate you bringing this to our attention. If you have any further comments or need assistance, please feel free to reach out.

October 10, 2024

The experience was great! They found me what I needed at the price I needed to be at! I told them I was in a hurry and this was by far the fastest experience I have ever had a More

by jon.tristan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Deaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Flores
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kody Kaminski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Jon, Thank you for your fantastic review! We’re so glad to hear that you had a great experience at Covert CDJR Bee Cave and that Kody was able to find you exactly what you needed in such a timely manner. We appreciate your trust in us and look forward to assisting you again in the future! Enjoy your new vehicle!

October 07, 2024

Easy process- inquired online about the vehicle- got great price on their car and for my trade- drove down from Dallas- picked it up- came home a happy More

by WILLB9409
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Ishak
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Will, Thank you for your wonderful review! We’re thrilled to hear that you had an easy process with your online inquiry and that you received a great price on both your new vehicle and your trade-in at Covert CDJR Bee Cave. It’s fantastic that you made the drive from Dallas and returned home happy! If you need anything in the future or have questions, don’t hesitate to reach out. Enjoy your new ride!

October 05, 2024

Outstanding customer service , everyone is always so friendly and an amazing car buying experience from the minute I walked through the door! Highly recommend this dealership to anyone looking to buy a More

by STEPHISHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Ishak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Harp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Puerto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Behl
Oct 07, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your fantastic review! We’re thrilled to hear that you had an outstanding experience at Covert CDJR Bee Cave. Our team takes pride in providing friendly service and making the car-buying process enjoyable from start to finish. We appreciate your recommendation and look forward to helping you or anyone you send our way in the future! Enjoy your new vehicle!