Covert Chrysler Dodge Jeep RAM Bee Cave

I brought my 2014 Jeep Patriot in for repairs on a problem that was supposed to already have been fixed. The Patriot had a very bad vibration when it is in drive with the brake on. The engine was supp problem that was supposed to already have been fixed. The Patriot had a very bad vibration when it is in drive with the brake on. The engine was supposed to have been replaced to fix the problem. When I picked it up it was still doing the same vibrating it had been. Eric the service manager ask me to drive it and let the new engine have a break in period. I did that and it did not improve. I took it back to have it checked. The mechanic supposedly looked at it and said it was fine. If your mechanic thinks that the car vibrating like it is you might need to get a new mechanic. I was asked by three different people on my previous trip why I was there. I told all of them including the assistant general manager that I was there for a car repair and they all suggested that I trade it in and buy a new car. Covert has been in Austin a long time and used to be a good dealership. I can see now why there reviews are so bad. I would never recommend Covert to anyone for repairs or buying a car. More

Thank yall for help me get the parts for my jeep it was a great experience great experience More

Just purchased my 2023 Challenger Hellcat from Covert, John Robles is amazing to work with! His communication was excellent, he kept me informed and updated. We traveled 1000 miles to buy this car. Believ John Robles is amazing to work with! His communication was excellent, he kept me informed and updated. We traveled 1000 miles to buy this car. Believe me, I looked at over 40 new Hellcats online, but John is the reason we came to Covert! Thanks John you ROCKED IT!!! P.S. can’t wait to do the first burnout in it!!!! Sincerely, Stevie G, More

Every time I have to visit the service department, it is a pleasure. Everyone is courteous and efficient. Communication is more than I could’ve ever asked for. Valarie has been very helpful and goes out of a pleasure. Everyone is courteous and efficient. Communication is more than I could’ve ever asked for. Valarie has been very helpful and goes out of her way to get my Jeep to care of ASAP. More

They had the inventory that I was looking for & was priced right. Everyone was very helpful overall. priced right. Everyone was very helpful overall. More

Covert Dodge Jeep Ram Chrysler Bee Cave was a different experience and I want to thank Sarah Vaughan for helping me in my car search. i would recommended them to anyone in the area looking for a great deal experience and I want to thank Sarah Vaughan for helping me in my car search. i would recommended them to anyone in the area looking for a great deal. Thank you guys for this great opportunity to be back on the road. More

Corey Harp was excellent. He was very attentive and always answered my texts. We did much of the transaction over phone/text which made the whole process even easier. He was very attentive and always answered my texts. We did much of the transaction over phone/text which made the whole process even easier. More

1 3/4 hours for an oil change and tire rotation? Had an appointment at 10:00. Arrived on time but was not greeted by anyone. Went into the office and was told they would get to me within the hour. I Had an appointment at 10:00. Arrived on time but was not greeted by anyone. Went into the office and was told they would get to me within the hour. I will never go back to that Covert for anything including a new auto purchase. Also, when I arrived home I saw that one of my tire valve stem caps was missing. They are not eh standard black plastic ones but jeep caps that I don't know how to replace. More

We were pre-approved when we walked in but had to play games with the sales manager on extras that I was not required to keep. Furthermore, once we established that they were not going to be able to give games with the sales manager on extras that I was not required to keep. Furthermore, once we established that they were not going to be able to give me a better rate than I was getting from USAA, I still had to haggle on the price with extras and if I would still finance through one of their contacts. Lastly, we waited for 3 hours to meet with the finance manager. He had one customer in his office when we started our wait and that customer was done in 15 min. He then proceeded to walk around the dealership conversating with other employees and just hanging out. Once we were finally called to his office, we were done in 10 min! Unacceptable that we had to wait that long for 10 min. My wife and child had not eaten all day. It appeared that since they were not making money off of us, that it was acceptable to make us wait. We came for a test drive (20 min) and then I told Cody that I wanted the vehicle, we were pre-approved, and I would pay out of pocket for the TT&L. All in all, this should have been an in and out deal in about 2 hours but it turned into a 5-6 hours ordeal. More

Great experience with Jackson and Jose! Form start to finish, I was well taken care of. Highly recommend. Form start to finish, I was well taken care of. Highly recommend. More