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Covert Chrysler Dodge Jeep RAM Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.3
167 Reviews
Here at Covert CDJR Bee Cave, proudly serving Bee Cave TX, Georgetown TX, Wells Branch TX and Lakeway TX, we know that there’s a lot more to buying a car than… well, simply buying a car. Our team is here to guide you through every facet of your automotive experience from helping you shop for the perfect new or used Chrysler, Dodge, Jeep or Ram model to helping you keep your ride in tip-top shape with expert auto service and genuine OEM parts. We’re here to help from every angle of the buying and owning process, and we’re eager to help you realize your automotive dreams.
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16501 Sweetwater Village Drive Building 3

Austin, TX

78738

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Showing 167 reviews

August 23, 2024

Fast and convenient service. Diego was my advisor and he was very professional and friendly. I was in and out in no time at all. More

by IRENEPORRAS28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DIEGO AND ERIC
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Aug 23, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Irene, Thank you so much for your positive feedback! We're thrilled to hear that you had a fast and convenient service experience with us. Diego is indeed a great asset to our team, and we're glad he could provide you with professional and friendly service. If you ever need anything else, don’t hesitate to reach out. We look forward to seeing you again at Covert CDJR Bee Cave!

August 23, 2024

Are you kidding 16 weeks to get the car back What would you rate it More

by DWSHEDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Warranty work dept
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Aug 27, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We’re sorry to hear about the extended delay you experienced with your vehicle. We understand how frustrating it can be to wait longer than anticipated. The delay was due to the vehicle requiring additional diagnostics at a Honda dealer and obtaining warranty approval, which contributed to the extended timeframe. We’re glad we could provide a loaner vehicle at no cost during this period to help minimize the inconvenience. We genuinely appreciate your patience and are committed to improving our processes to prevent such issues in the future. If you have any further concerns or need additional assistance, please feel free to reach out.

August 22, 2024

Didn’t like the fact that it took so long to repair. Also, a separate issue that I ask to look into I was told nothing was wrong. I still have the same problem however I can’t not have my vehicle for 2 More

by M.platt71
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sarah
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Aug 22, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback. I’m sorry to hear about the delays and the unresolved issue with your vehicle. We understand how important it is to have your vehicle serviced promptly and accurately. Your experience is important to us, and I would like to address these concerns directly. Please reach out to us so we can better understand the details and work towards a resolution. We’re committed to improving our service and ensuring that our customers’ needs are met effectively. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

August 22, 2024

Amazing staff everyone was amazing Corey harp rocks makes the care buying process a whole lot easier will be back for sure More

by bailyschuessler
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey harp
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Aug 23, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Baily, Thank you for the great feedback! We’re thrilled to hear that Corey Harp and the team at Covert CDJR Bee Cave made your car buying process smooth and enjoyable. It’s our goal to provide excellent service and make things easier for our customers. We look forward to seeing you again and assisting with any future needs. Thanks again for your kind words!

August 21, 2024

Helpful and knowledgeable. Dealt with openness and integrity. Enjoyed working with salesperson and managers. Pleasant experience. More

by smsrock28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Flores
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Aug 21, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We’re delighted to hear that you had a pleasant experience at Covert CDJR Bee Cave. It’s great to know that our team’s openness, integrity, and knowledge made a positive impact on your visit. If you need any further assistance or have more questions in the future, please don’t hesitate to reach out. We look forward to working with you again!

August 21, 2024

Everytime I take my vehicle in to the dealership, i’m always greeted w/ kindness and urgency. I always receive the best assistance and have a wonderful experience More

by android84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Cavanagh
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Aug 21, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently receive kind and urgent service at Covert CDJR Bee Cave. Providing excellent assistance and ensuring a wonderful experience is our top priority. If you ever need anything else or have any questions, don’t hesitate to reach out. We look forward to serving you again!

August 21, 2024

Nothing special about the service center. I always felt like I am bothering them and my questions are not taken seriously. I never feel like a valued customer. More

by dramirez628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember if I was given a name
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Aug 21, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Feeling valued and having your questions taken seriously is very important to us, and it’s clear we fell short in this instance. We appreciate you bringing this to our attention, and we’ll be sure to address your concerns with our team to improve our service. If you’d like to discuss this further, please reach out directly. We hope to have the opportunity to better serve you in the future.

August 21, 2024

Great people. Super nice facility. Teo and the sales manager were very respectful and polite. We highly recommend the covert jeep dealership More

by nicajeep
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teo
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Aug 21, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Nica, Thank you for your fantastic review! We’re thrilled to hear that you had a great experience at Covert CDJR Bee Cave. It’s wonderful to know that Teo and our sales manager made a positive impression with their respect and politeness. We truly appreciate your recommendation and are glad you enjoyed our facility. If you need anything else or have more questions in the future, don’t hesitate to reach out. Thanks again for your kind words!

August 21, 2024

I worked with Diego here on my latest service. He was an excellent representative and provided great service More

by Wolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
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Aug 21, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Wolfe, Thank you for your kind words! We're delighted to hear that Diego provided you with excellent service during your recent visit. At Covert CDJR Bee Cave, we take pride in our team's dedication to delivering top-notch customer care, and it's great to know Diego exemplified this. If you have any further needs or questions, feel free to reach out. We look forward to serving you again!

August 21, 2024

I was very pleased with the staff’s knowledge and communication during my recent transaction. The team made sure everything was taken care of properly and made sure I was comfortable. More

by Ski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby Legate, Irene Porras, Marcus (Finance)
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Aug 21, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you were pleased with the staff's knowledge and communication during your transaction. At Covert CDJR Bee Cave, we pride ourselves on making sure everything is handled with care and that our customers feel comfortable throughout the process. If you need anything else or have any more questions in the future, don’t hesitate to reach out. We look forward to serving you again!

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