Covert Chevrolet Bastrop - Service Center

Dawn, in service, was great! She listened to my questions and quickly got them answered for me. The oil change was extremely fast! She listened to my questions and quickly got them answered for me. The oil change was extremely fast! More

My car was in the service center for over a month. Lack of communication, poor customer service. I guess they don’t need my money. Lack of communication, poor customer service. I guess they don’t need my money. More

Richie Williams was excellent. I called and spoke with him and he did not hesitate to take care of the problem. His positive attitude and great demeanor is the type of person mos I called and spoke with him and he did not hesitate to take care of the problem. His positive attitude and great demeanor is the type of person most people love to work with. I would recommend Mr. Williams to any and everybody I know to be properly taken care or. He is a great and pleasant person to work with. More

At Covert, appointments aren't appointments I called to do warranty service on my 2017 Silverado. Two weeks later the date arrived and they picked up my truck in west Austin. I called the next m I called to do warranty service on my 2017 Silverado. Two weeks later the date arrived and they picked up my truck in west Austin. I called the next morning to xx status and they said they didn't think they had my truck. One hour later they discovered they did have it, but hadn't looked at it. When a service mgr called me back he said that they were a week behind and an appointment is basically to get in queue at the dealership for a week and be without your car. Frustrating news for someone who needs his truck for work. I asked for a loaner, if it would be gone a week and they said only if I bought it there. I asked them to bring my truck back at once, I got it back 3 days later. What a terrible place. I've bought 3 new cars there and will never return. More

Great Service depatrment. I get great service through Kara in the service department. She calls me and lets me know what's going with my truck if its in the shop. I get great service through Kara in the service department. She calls me and lets me know what's going with my truck if its in the shop. More

Most unprofessional business in Texas ! This has been by far the worst experience I have ever dealt with. Truck has been in their service for over two weeks and every time we call to check o This has been by far the worst experience I have ever dealt with. Truck has been in their service for over two weeks and every time we call to check on it we are told a different story. They don't deliver on a follow up call and don't seem to care about customer satisfaction. There is never given a clear explanation of the status of the truck repair and every time we call we get a new date for truck repair being done. I wouldn't recommend this place to anyone looking for honest genuine service. More

Worst Chevy service I've ever experienced If there was an option to put 0 stars I would have. I had a commercial truck go down in their area and it was towed into the dealership. EJ in servi If there was an option to put 0 stars I would have. I had a commercial truck go down in their area and it was towed into the dealership. EJ in service took days to respond to voicemails. When I finally got a hold of EJ he told me the driveshaft bolts were missing and wanted to know how I was going to pay for them to be replaced. The drive shaft bolts were removed by the towing company to properly tow the vehicle. They did not even touch the vehicle for almost a week because of the drive shaft bolts. After I explained to them that the they we removed by the towing company and EJ finally got to work. Again I had to call the dealership for days to get a response. EJ explained to me that it was a bad battery and that he had to order one and it would be done in the morning. I asked EJ to give me a call when it was ready. The next day I had to call EJ again and this was about 4:00 in the afternoon. He then explained to me that it was a bad alternator and that they were working on it and it would be ready in the morning. I sent my driver there the next morning only to find out they had not completed the work. I then called the GM and owner Chance Covert to explain the situation. Chance told me that "that is just the way it is in Austin Texas" and that I was lucky it didn't take 3-4 weeks to replace an alternator. I explained to him that I have dealt with a lot of GM dealers in the past and that this is unacceptable. His exact words were "good luck buddy" as he hung up the phone on me. I will be filing a complaint to General Motors and would highly discourage anyone from doing business with these people. More

They lie, replace things without your knowledge Okay let's start from the beginning. I took my car in because I kept hearing wind/whistle noise coming from my driver side door on my new 17 Cruze RS Okay let's start from the beginning. I took my car in because I kept hearing wind/whistle noise coming from my driver side door on my new 17 Cruze RS. They came And picked it up. When they return it I didn't notice the small window was replaced ( I work overnight and didn't see it) I drove to dealership and Jim handled it. Still I can hear wind/whistle noise. So he promised me he would order the 2nd part and call me when it came in. This was way before Christmas. That part came in December 19. Here I am calling on January 10 because no one notified me. All Jim can say is I don't know when parts come in....funny your the manager of service. Shouldn't you know everything that happens in your shop? Plus he had no idea that part of the weather stripping includes a new window. So now all he can say is he has to schedule it and call me back. I wonder how long this is going to take. He asked me before to remove my first bad review on the promise that he would take care of the car. He lied and here I am calling them about this part. Get it together covert Bastrop and Jim!!!! Now I'm waiting to see who contacts me asking me to remove this post!!!! I'm so done with covert!! I'll never buy from this company again and neither will my family because of the issues. More

service repair I have been taking my chevy cobalt for routine maintenance since I bought my car from them and they always said they checked my rear brakes ha guess w I have been taking my chevy cobalt for routine maintenance since I bought my car from them and they always said they checked my rear brakes ha guess what they never checked the rear brakes ever now the drums so rusted on cant get them off black dust from brake shoes they call them certified mechanics you have got to be kidding More

Not recommended Had vehicle fixed at service department, in less than one month broke down with exact same problems and after two days of keeping my vehicle was told Had vehicle fixed at service department, in less than one month broke down with exact same problems and after two days of keeping my vehicle was told it would be another two days and was told it was not related and not covered and had to pay for new diagnosis. Had vehicle towed from Covert to Bastrop Tire and had it fixed for half the price in a couple of hours. "Mickey" was rude and not customer friendly. Will not be coming back to Covert anymore and will be spreading the word of my experience at Covert to all of my customers as well. More