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39 Reviews of Covert Cadillac - Service Center
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May 23, 2017
Jason is one of the best ! Thank you Jason for going to bat for us!! We really appreciate your service. We're so happy to get the seen replaced in our ATS after it began crac Thank you Jason for going to bat for us!! We really appreciate your service. We're so happy to get the seen replaced in our ATS after it began cracking and crazing. More
by Tekk
Employees Worked With
May 06, 2017
Service at this place is awesome! This is the only place to buy and service a vehicle. Staff overall is very helpful, service is prompt, if they find something that needs to be fixed, This is the only place to buy and service a vehicle. Staff overall is very helpful, service is prompt, if they find something that needs to be fixed, they discuss it thoroughly. They will get you back on the road asap. The popcorn is good. More
by Icecubes
Employees Worked With
Adam DeLeon, Matthew Maurer
May 04, 2017
Thank you! I had a recent experience with Cadillac and gave a poor survey response that was actually a complete misunderstanding on MY PART. Cadillac actually d I had a recent experience with Cadillac and gave a poor survey response that was actually a complete misunderstanding on MY PART. Cadillac actually did a great job and did not deserve a bad review from me. Cadillac went over and above to help me and my survey response to the survey did not reflect the great service I was provided. Every person I have worked with at this dealership has been great. I appreciate the service and attention to detail that this dealership has provided and I appreciate the great service I have been provided. I would recommend this dealership to anyone. More
by Elizabeth Whitbread
April 17, 2017
Praise I can see why there are so many 5Star reviews. As a customer myself with a 2014 CTS. I had to wait for a factory part that took over a month to be del I can see why there are so many 5Star reviews. As a customer myself with a 2014 CTS. I had to wait for a factory part that took over a month to be delivered. Once delivered it took no time to repair. "Jennifer Martinez" my Customer Service Advisor took such good care of me. She made sure I had a loaner vehicle from the time I brought the car in until I got to pick it up. I even requested I get an Esclade for the remaining days of my wait. She did what was necessary to get me in the brand new 2017 Esclade. What a nice car that is. She called me once a week to keep me updated on my car. The service alone will keep me coming back to a Cadillac. If you want just the very best in service request "Jennifer". What a blessing. More
by GoodorBad
April 03, 2017
Incredible customer service on the fly I called Daniel asking if he knew the coverage we bought on key fob replacement when we got the car over a year ago. Unbelievably he located the infor I called Daniel asking if he knew the coverage we bought on key fob replacement when we got the car over a year ago. Unbelievably he located the information I needed and texted the numbers and attached the document. He turned that in less than 5 minutes!!!!!! That takes good knowledge of what must be hundreds of coverage options available and a genuine customer service commitment. Daniel gets it done. I highly recommend you work with him. More
by Romrod
Employees Worked With
Daniel Walsh, Daniel Walsh
October 26, 2016
Awesome after sales service Have purchased a used GMC and found some minor issues during amd shortly after the purchase. Cory Rutherford took this very seriously and arranged eve Have purchased a used GMC and found some minor issues during amd shortly after the purchase. Cory Rutherford took this very seriously and arranged everything to make me happy - including sending a windshield repair team to my house to fit my schedule. Simply outstanding. Feel appreciated as a valued customer. Way to go Cory! More
by hschliebs
Employees Worked With
Cory Rutherford
August 15, 2016
Excellent Customer Service I did not have a spare key for my car and when the battery of in my one key was about to die I realized i probably need to try and get one. What I th I did not have a spare key for my car and when the battery of in my one key was about to die I realized i probably need to try and get one. What I thought was going to be a difficult and painfully long experience was made so easy by the help of Cory. I told him my situation and he immediately took care of it supply me with a spare key. THe process was so easy and quick. I would highly recommend this dealership to anyone. They have great customer service. More
by chorn
Employees Worked With
Cory Rutherford
September 22, 2015
They have not let me down! Bradley Allen is not only an outstanding salesman that is easy to do business with but he continues to deliver outstanding customer service long after Bradley Allen is not only an outstanding salesman that is easy to do business with but he continues to deliver outstanding customer service long after the sale! I contacted Bradley looking for some help with who to go to for service. He got in touch with a service manager, Michael Capps, who contacted me shortly there after. We set an appointment and dropped my car off later that day. I have purchased 2 vehicles from Covert through Bradley and it has been a terrific expereince both times! With the extra help he has provided, Covert will always get my business. Great customer service like this is not easy to find. More
by Victoria7
Employees Worked With
Bradley Allen, Michael Capps
August 25, 2015
Going downhill :( Use to have great service...actually the best service out there but now they have characters like Andrew Rodriguez who "cant help because I am a cashi Use to have great service...actually the best service out there but now they have characters like Andrew Rodriguez who "cant help because I am a cashier" who offer no solutions and obviously hate their job. If this is the future of Cadillac, they are in trouble. Find people who love what they do. It makes a difference when they love their job..or at least feel blessed to have one!! More
by texasrealestate
Employees Worked With
Andrew Rodriguez
