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39 Reviews of Covert Cadillac - Service Center
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April 30, 2021
Super, very attentive Sales Consultant. Whatever our issue(s) we addressed, Anna followed up on. Not only was she very apologetic over and over but she presented herself very professional. Anna will de issue(s) we addressed, Anna followed up on. Not only was she very apologetic over and over but she presented herself very professional. Anna will definitely be our next Sales Consultant on our next vehicle purchase. More
by SJ Chavez
Employees Worked With
Jose Lopez , Ana Trujillo
October 08, 2020
Purchased my XTS at Covert Cadillac and have enjoyed my Cadillac since day one . Great sales team but having the best Customer Service Representative at Covert Cadillac was and has been the greatest experi Cadillac since day one . Great sales team but having the best Customer Service Representative at Covert Cadillac was and has been the greatest experience . Thanks Jason Wolk for being there for my family and my XTS Cadillac . More
by Martinez
Employees Worked With
September 05, 2020
I own a 2017 Cadillac CT6 3.0TT. From the first test drives with Amit Patel to this week when I needed some "outside the box" service done, I have been very impressed and appreciative of the attention a drives with Amit Patel to this week when I needed some "outside the box" service done, I have been very impressed and appreciative of the attention and focus I receive from everyone at Covert Cadillac. My Service Advisor, Ryan Gibson, is the best I have ever dealt with at any dealership! He goes out of his way to listen and take car of every request. He demonstrates that he genuinely cares about me as a client, not just a customer. Every person I have had the pleasure of working with at Covert has been friendly, knowledgeable, professional, and caring. Joe Joseph, the sales manager, sets an outgoing and friendly tone that he nurtures in an environment of mutual respect and focus on the customer. Whenever I visit covert I feel like I am seeing some old friends. Thanks everyone. It is a genuine pleasure! More
by tankalex0
October 12, 2019
Worst experience ever. Do not come here I had to have my car towed in for electrical. No loaners available seems to be the company motto at this dealership. After getting the battery replace I had to have my car towed in for electrical. No loaners available seems to be the company motto at this dealership. After getting the battery replaced, the car was pulled around to me and the battery light was still on. I was about to pull the car oit whena service message popped up again. I let the service girl know and she took 10 minutes to inform me that the alternator was shot. They had my car sitting all day and couldn't figure that out to I picked it up at 4pm. Still no loaners to help... Shocker... So I was without a car again for the next day. Picking up the following day, I had to wait over an hour while billing had to call back and forth with people trying to get the correct invoice total. Total lack of communication and I will not be back. I will be spreading the word as to how bad this place is. More
by Chefdrew15
Employees Worked With
August 01, 2019
2018 Cadillac Escalade Platinum with severe radio problems. My 2018 Escalade has been at the Cadillac service in Covert Cadillac for over a month, Their technician staff worked on it diligently and contacted GM My 2018 Escalade has been at the Cadillac service in Covert Cadillac for over a month, Their technician staff worked on it diligently and contacted GM for advised trying to solve the issue. Yes it has been a month but their professionalism and attention to get things corrected goes above and beyond. Today I received a call from Mr. Nathan Mackey who is in top of the case and demonstrated his desire to get my car restored. I also want to thank Ms. Connie Mathew and Mr. Jason Walk for their constant support and diligent attention to help me with this vehicle. Once again Thank you team leaders for showing to other agencies that you illuminate like a beacon. Keep it up. Manuel Ruano, MD More
by Dr. Ruano
January 19, 2019
By far the best choice I have ever made for a car purchase. Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you a Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit. More
by Tina Hayes
Employees Worked With
Other Employees :
Adam DeLeon
May 10, 2018
My experience with Covert Cadillac and Jennifer R The customer service at Covert Cadillac is excellent. I always feel as if my service representatives Jennifer Martinez is solely there for me. I have The customer service at Covert Cadillac is excellent. I always feel as if my service representatives Jennifer Martinez is solely there for me. I have an would recommend them to everyone. I have hpurchased 5 vehicles ( all preowned Cadillacs) from Covert Cadillac an I can say that each car buying experience with Al Mathews has been a very enjoyable and completely satisfying experience! More
by Will3134
June 23, 2017
In For Tire Rotation Joe knows and takes pride in his work. Kept me updated on the status of my vehicle from beginning to the end. Great customer service. Joe knows and takes pride in his work. Kept me updated on the status of my vehicle from beginning to the end. Great customer service. More
by vg
Employees Worked With
Joe Lattanzio
June 19, 2017
Brake Service Cadillac DTS - Ryan Gibson was extremely helpful in diagnosing problem servicing it, and in and out in less than 8 hours on a Saturday -- Thanks Cadillac DTS - Ryan Gibson was extremely helpful in diagnosing problem servicing it, and in and out in less than 8 hours on a Saturday -- Thanks More
by SKIP H BOHN
Employees Worked With
Ryan Gibson
May 23, 2017
Great experience... vehicle was in and out in a shirt amount of time and and maintenance was all taking care of. The vehicle was also washed and vacuumed w experience... vehicle was in and out in a shirt amount of time and and maintenance was all taking care of. The vehicle was also washed and vacuumed which was outstanding . Thanks for such a great experience at covert cadillac! More
by Jenn
Employees Worked With
