Covert Cadillac - Service Center

They are terrible at setting customer expectations. about cost and duration of needed service. Went in for a flat tire. Took all day and said simple puncture could not be repaired. Total cost over $300 about cost and duration of needed service. Went in for a flat tire. Took all day and said simple puncture could not be repaired. Total cost over $300. More

This advisor in concert with a lying technician and service manager tried to convince me that my 2002 Escalade needed service on a leaking rear axle seal which I had repaired elsewhere 3 months earlier service manager tried to convince me that my 2002 Escalade needed service on a leaking rear axle seal which I had repaired elsewhere 3 months earlier. There was no leak. I needed A/C service. Refrigerant was low. A tiny leak was identified in the tubes between front and rear evaporators. This could not be easily fixed because parts were not available. However the technician claimed the compressor was noisy and needed replacement because it was about to fail. The technician claimed brake pads were down to 2mm and needed replacement. But 2 months earlier my parking brake was repaired elsewhere and brake pads measured 6-7mm of padding. They also wanted to replace Pittman gear and idler arm, and U joints. When I questioned the integrity of these people they became offended and defensive over my doubts. Ultimately my A/C was topped off last August and has continued to work well. My brakes are just now, 10 months later being replaced. The wet seal is dry, as I would have expected. I was given a con job by Covert Cadillac on Research Blvd last August. I was a long term customer as well but will never return to the Research Blvd location!! Covert Cadillac in Bee Cave is new and clean and wonderfully honest with great technicians and service advisors. They verified the integrity of my vehicle at 157,000 miles and I need to call them out as a beam of bright sunshine. More

Now starting my third week they have had my new CT5 for its six month check up and 3 small punch list items. Took a month to get it scheduled and looks like another month to get it back. Service manager its six month check up and 3 small punch list items. Took a month to get it scheduled and looks like another month to get it back. Service manager Nathan said they went from 200 loaners down to 30 rent cars but if they keep a car this long they will need several hundred rent cars More

A Very rude person worst customer service this has been the worst experience car purchase the worst experience car purchase More

Amazing customer service, very helpful and went above to beyond to help with first time purchase. beyond to help with first time purchase. More