Covert Cadillac - Service Center

Colton Cooper is great at communicating, ranging from framing what needs to be done or has been found, what is the progress, and what options exist. In each interaction Colton focused on customer empathy framing what needs to be done or has been found, what is the progress, and what options exist. In each interaction Colton focused on customer empathy and listening. This lead to great results while going through a couple of difficult mechanical issues. Finally, he took accountability and owned the experience. More

Jason, you gave us GREAT customer service experience, always there for us & answering our questions. Jason you made us feel special. Thank you for a smooth, pleasant experience. I strongly recommend a always there for us & answering our questions. Jason you made us feel special. Thank you for a smooth, pleasant experience. I strongly recommend and refer Covert Cadillac of Austin because of employees like you. We appreciate you and the hard work you and your team do. Thank you, Sophia & Ernest Lyons More

Excellent service because ALL staff are friendly…that’s it! They have mastered the… ‘be kind and friendly to everyone’! Jason is my service advisor and I appreciate the fact that ‘he knows me’ when I dr it! They have mastered the… ‘be kind and friendly to everyone’! Jason is my service advisor and I appreciate the fact that ‘he knows me’ when I drive in. Establishing a relationship is VERY IMPORTANT for client satisfaction. We will be buying our next car here, for sure! More

First of all I’m from Houston Texas and had some rather non positive experiences with two GMC dealerships. Purchased one vehicle which was great but when it came to service both came up short. Purchased a non positive experiences with two GMC dealerships. Purchased one vehicle which was great but when it came to service both came up short. Purchased a new Cadillac where other dealerships were charging well above msrp. Not only did they sell me a new blackwing but without asking they dropped the price from the original msrp. So I gave the service department a shot at my gmc truck and without worries my truck was fixed and serviced with no issues on my out of town extended warranty . Thanks Clint Collins for the service and my apologies if I spell the gentleman's name wrong, as for who sold us the new black wing Kris Kerfoot. I will be bring my business and service back 190 miles to this location. Because of these guys! Najera Family thanks y’all! More

Took my 2020 Encore in for it's 30k service. My advisor was thorough and attentive. The work was done in less time than I anticipated and their shuttle service came to pick me up. Thanks! My advisor was thorough and attentive. The work was done in less time than I anticipated and their shuttle service came to pick me up. Thanks! More

Great service and clean area very knowledgeable and makes sure everything is done right all the time sure everything is done right all the time More

The service is just the very best. Three years ago when I first brought my Yukon in, the service was awful. I don't know what you've done, but it's working. Kenneth Barnes was the best Three years ago when I first brought my Yukon in, the service was awful. I don't know what you've done, but it's working. Kenneth Barnes was the best! More

Jason has been very diligent and effective in everything. His communication with me has been constant. I am very grateful for his help! His communication with me has been constant. I am very grateful for his help! More

Colton's attention to detail and communication are on point. I highly recommend Covert GMC's service dept! point. I highly recommend Covert GMC's service dept! More

Everyone was nice and friendly. Colton was our service advisor and he took good care of us. I was very happy with the service:) Colton was our service advisor and he took good care of us. I was very happy with the service:) More