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Covert Cadillac
Austin, TX
1,022 Reviews
We have been in business for over 100 years! Let us earn your business by providing you with the "Ultimate Luxury Experience". In 1909 Frank M. Covert Sr. opened the first automobile dealership in Central Texas and has been providing the best possible customer service. Since 1909, we have become a five generation family-owned and operated business. Make an appointment today and see why the Covert Family deserves to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,022 reviews
May 06, 2015
Excellent & Friendly Man (CORY RUTHERFORD IS THE MAN) From the 1st day we met him, he knows the business, will not pressure us or hassle and went out of his way to secure us what we want, constantly on to From the 1st day we met him, he knows the business, will not pressure us or hassle and went out of his way to secure us what we want, constantly on top of it all until the deal was closed we will certainly recommend this GUY to all our friends & family. Regards. Gregg O. Sr. More
by omo
Employees Worked With
CORY RUTHERFORD, MIKE NITE., Cory Rutherford
April 28, 2015
Thanks Cory Cory Rutherford was my first time contact to Cadillac sales and I really appreciate his kindness. He recommended me to find the right and perfect car Cory Rutherford was my first time contact to Cadillac sales and I really appreciate his kindness. He recommended me to find the right and perfect car and the perfect deal. I would definitely recommend this dealership. Thanks Cory. More
by Won
Employees Worked With
Johnny Baker
April 20, 2015
Awesome Experience! Cory Rutherford was our sales associate and we truly appreciate him going out of his way to work with us! He worked around our crazy work schedule and Cory Rutherford was our sales associate and we truly appreciate him going out of his way to work with us! He worked around our crazy work schedule and all of staff were friendly. We live an hour away from the dealership and they were awesome about helping us to find the right car and the perfect deal! I would definitely recommend this dealership! More
by Dealerrater123
April 17, 2015
Used cars not properly maintenanced before sold I bought my Used Honda from Covert back in late October. My husband and I were very happy with the service we got, and i love my car. However not but I bought my Used Honda from Covert back in late October. My husband and I were very happy with the service we got, and i love my car. However not but 5 months later my car started making a grinding metal noise. So i took my car in to get serviced at Honda (Because thats what the covert service depart recommended when i called them about it) I was thinking the wheel baring was going out and it was just that time to get my car worked on. However Honda told me that it was not a wheel baring, infact it was my back braking system. They said my back brakes were metal on metal and the rotors were in bad shape too. I was quite surprised considering when i bought the car my back brakes were supposed to be at 5mm and my front were at 7mm. (front brakes are now at 3mm) They said it was very strange that if that was the case, that my back brakes could ware down faster then my front. So fast that my rotors were messed up. Basically i would of had to have been driving around with my Emergency brake on for the last 5 months to achieve that. So whoever did the report on the back brakes either lied or made a mistake, because they could not have been more then 1 or 2 mm when i bought it. (in which case they should have been changed) I called Covert, and talked to 3 people. The service manager did admit that that was not normal for the back brakes to do that, but that it was out of his control to make a call on weather i could be reimbursed for the expense. So then i talked to the used car sales manager and he was completely rude to me, and on top of that didnt know a thing about cars. He said me driving 11,000 miles in my car would ware down my back brakes. Even though the front brakes of a car are what you use!!! 11,000 miles on a car would NEVER ware down brakes that were 5mm all the way down until my rotors were toast, while the front brakes are still just fine. From there i talked to the general manager who was nice, but also didnt know anything about cars (and admitted it). So they refused to pay for something that was so outright their fault. I would NEVER buy another car from them again. Its sad, because my husband is in the market for a new work truck (which he drives all over the US and has never had to do back brakes in 4 years, and this is a 4 door long bed diesel 2500!!!) we are going to avoid covert like the plague they are from now on and so is my family who cannot believe what happen. I will however go back to Honda who was wonderful and even paid for my rental car when they didnt have to. Excellent service at Honda! More
by katii0912
Employees Worked With
Eric (used car sales manager)
April 15, 2015
They put the serve back in service. Cory Rutherford was my salesman. He is exemplary of the service and ethics that is lacking in the typical used car experience. He is par excellence in Cory Rutherford was my salesman. He is exemplary of the service and ethics that is lacking in the typical used car experience. He is par excellence in his field. On the date of purchase, I knew that I had someone I could call and count on should any problems arise and the backing of a successful dealership that is willing and able to go the extra mile. They replaced the battery on my vehicle without want of compensation. There is a reason Covert has built a name for themselves in the Austin area. I will buy my next car here. My experience with Jerry Duran in the financing department was professional, thorough, and informative which are necessary when making important financial decisions. More
by Ethonomics
Employees Worked With
April 01, 2015
Easy, Fair, and Honest I walked into Covert Cadillac on a routine sales drop in. I was there to sell them my product. Joe Joseph greeted me, having no idea that I was actu I walked into Covert Cadillac on a routine sales drop in. I was there to sell them my product. Joe Joseph greeted me, having no idea that I was actually in the market for a new car. My luxury vehicle was 8 years old and I had been treated horribly at the local dealership when I shopped the prospect of upgrading and staying with the same make. Joe knew that I was there on business and took his time to get to know me and what I was trying to accomplish with the Covert Auto Group. As a salesman who is there to sell cars, his unselfish use of his time had me thinking that I would absolutely buy my car from him. As the conversation shifted to looking at new Cadillacs I found that there was a new ATS with a 2.0 Turbo engine that met my needs for practicality, performance, and great gas milage. I was treated beyond the expectations with respect and true concierge service from the test drive to the delivery. Covert has the Mom and Pop local business feel with all the extras you would expect from a luxury dealership. Everyone on the staff interacts like a family and they treat the customer as such as well. It's much more comfortable than the railroad approach so many dealerships take today. The best part was there was no haggling on price. They offered me a fair trade in value on the first proposal. I did not feel gouged on the sales price or the trade offer. They showed me right off the bat that they wanted and valued my busines. I am not one to write reviews, but this experience stood out as the most positive buying experience I have had in buying a car and I gladly recommend that anyone go see them when in market for a vehicle. Local and family run is always the way to go! More
by Beegee444
March 27, 2015
SRX 2015 Palmer I recently leased an SRX from Covert Cadillac, and cannot say enough good things about Joe Joseph and the rest of the team. Joe worked diligently wit I recently leased an SRX from Covert Cadillac, and cannot say enough good things about Joe Joseph and the rest of the team. Joe worked diligently with me and made it simple for me to make this decision. There was no hassle or pressure, just a professional doing his job well. Sean Randall was also patient and persistant getting all the settings set up correctly. I love the car but more than that I know that I will always go back to Joe for any future car purchases, I have already given his name to friends and family. More
by RebeccaSPalmer
March 19, 2015
Chris saved the day! I used Chris Tropiano with Covert Cadillac and I had an amazing experience! Chris was very knowledgeable and when I thought I might not get the rate I used Chris Tropiano with Covert Cadillac and I had an amazing experience! Chris was very knowledgeable and when I thought I might not get the rate I wanted with my bank he got me in touch with his loan rep there and not only was the rate way better but they also threw in some extra items that will save me a lot of money over time! Chris was very professional and I would recommend him to anybody! More
by Andrewthehomeseller
Employees Worked With
March 09, 2015
Escalade Special thanks to the Covert sales team, especially Joe, Jason and Brad. Now on my 3rd Escalade with you all since '05. Hope to get in the new model Special thanks to the Covert sales team, especially Joe, Jason and Brad. Now on my 3rd Escalade with you all since '05. Hope to get in the new model in a few years. ST More
by ST
March 01, 2015
Car was not delivered as expected I'm not 100% satisfied with the sales experience because the car was not delivered as promised -- there were 4 items that required attention, 2 of 4 i I'm not 100% satisfied with the sales experience because the car was not delivered as promised -- there were 4 items that required attention, 2 of 4 items were not taken care at all: 1. A dent/scratch in the trunk lid was supposed to be improved by about "80%" according to Chris Tropiano; however, when I took delivery of the vehicle the scratch looked the same if not worse than when I first saw it. 2. The brakes squeaking was another item that I asked Chris to have fixed and all he said was that Covert's service department looked at the brakes and they said the pads looked fine. I took the car to my own mechanic and had the front pads replaced and the rear pads sanded off to finally eliminate the squeaking. I also want to end on a positive note by saying that the Chris was very friendly and kept me informed during the entire process. Armen was also very professional and took care of the financing without any issues. Regards, Pablo Orellana More
by newCaddyOwner
