Covert Cadillac

Awesome Service My wife and I were in the market to replace our 06 Explorer and wanted similar size and engine but something with more of the later year features. On My wife and I were in the market to replace our 06 Explorer and wanted similar size and engine but something with more of the later year features. On a Friday afternoon around 1pm, my wife came across our new 2013 Acadia Denali via the web and fell in love with the vehicle from the pictures. By 5:30 the vehicle was at our house, we signed paper work in my home office, was handed the keys, and Chris Tropiano drove our Explorer away. All the paper work prior to delivering the car was handled via emails and texts between myself and the finance folks...simple, quick, and easy. I got a fair trade for my vehicle (never having even seeing it). This was the most convenient and wonderful car buying experience I have ever had. We LOVE the car and Chris T went 110% on service. Saturday morning I noticed a chip in the windshield, I called Chris back and he said bring it in and will take care of it. I dropped it off on a Monday, was given a nice Cadillac as a loaner car to return to work. I will buy my next vehicle from Covert GMC Cadillac and specifically seek out Chris T. Thank you Covert! More

Wonderful experience We couldn't have asked for a dealer who was more sensitive to our wants and needs. I usually dread going through the new car buying experience but the We couldn't have asked for a dealer who was more sensitive to our wants and needs. I usually dread going through the new car buying experience but their thorough and friendly approach made it easy! More

Ask for Cory if you want a great experience! My husband and I were fortunate to have Cory as our salesperson. He was patient, caring and made a stressful experience easy. My husband loves his n My husband and I were fortunate to have Cory as our salesperson. He was patient, caring and made a stressful experience easy. My husband loves his new vehicle. We will be back! -thanks Cory! More

Awesome car buying experience I just bought my 3rd vehicle from Covert Cadillac. They really do make the experience just that....an experience. Super easy negotiation on the sale I just bought my 3rd vehicle from Covert Cadillac. They really do make the experience just that....an experience. Super easy negotiation on the sales price as well as the trade-in value. They made sure I felt good about the purchase. I added the new service that covers the repairs of door dings and cracked windshield for a whopping $7 a month on my payment. I wished I had had the many times before. Friendly staff made me feel like a member of the family. More

Used car done easy I must say that buying a used car is a challenge. Not only do you have to find your dream car, but you also have to worry about the risk of buying a I must say that buying a used car is a challenge. Not only do you have to find your dream car, but you also have to worry about the risk of buying a lemon. And then the haggling. What a pain! When I found my new used car at Covert Cadillac, I was prepared to spend hours negotiating. Nothing could be further from the truth. I got a phone call from my salesman, Daniel Walsh, right away after my inquiry. He invited me down at my convenience and even told me to give him a window of time so he can expect me and make sure the car will be ready to drive. I must say that my experience with Daniel was very professional and he made me feel that I was in charge throughout the entire decision process. We worked out the numbers very quickly on final price and my trade in. All very fairly done. Still, I left to sleep on it. I called him back the next afternoon and asked that if he were to do some cosmetic touch ups, I would come over and hand him a check. Not only did he agree to the touch ups, but he offered to redo all the chrome wheels, ordered a new key-fob, and provided me with a written 30 day major mechanical guarantee. I was truly impressed and must admit that it was the best car buying experience in my 30 years of buying cars - new and used. I attribute this to Covert Cadillac's commitment to the quality of service that their customers have come to expect, but most of all, their ability to hire sales consultants like Daniel Walsh who know to put the needs of the customer first. Thank you Daniel! More

No Customer service No Respect Prior to reviewing the dealerships inventory, I knew what I wanted to do. I was working with a sales person who contacted me on several ocasions to go Prior to reviewing the dealerships inventory, I knew what I wanted to do. I was working with a sales person who contacted me on several ocasions to go forward with my application. I did go over every aspect of my situation; however I was told " we have 16 banks, we will get you financed." I did as explained. The next day I was given some hypothesis concerning financing. We discussed several options but I have yet to be cintacted by this sales person again. A simple text to his personal line ..... not good enough he offered "I have not heard anything yet I will check." Sad to say four days later and several text and phone calls later, this sales guy left me hanging can't reach him. Wow..... I hope the entire dealership isn't this nonchalant with others and their personal information, time, and situations. Any way I do not recommend This Guy... Thanks for nothing John!!!! More

Excellant customer service This was my first time to purchase a car after I lost my husband a few years ago. I was nervous and very concerned about making a purchase and tradin This was my first time to purchase a car after I lost my husband a few years ago. I was nervous and very concerned about making a purchase and trading in my car. John Newton, the salesman was very helpful and Eric Long helped us finalize the purchase. A few days later the battery went out on my car fob and John was out of the office but Eric worked with me even sent me pictures on how to replace the battery. I was out of town in the car and I was almost in a panic and he was so patient with me and walked me right through the process. They were wonderful to work with. More

Going downhill :( Use to have great service...actually the best service out there but now they have characters like Andrew Rodriguez who "cant help because I am a cashi Use to have great service...actually the best service out there but now they have characters like Andrew Rodriguez who "cant help because I am a cashier" who offer no solutions and obviously hate their job. If this is the future of Cadillac, they are in trouble. Find people who love what they do. It makes a difference when they love their job..or at least feel blessed to have one!! More

Great experience! I bought a 2012 SRX this week. Chris, the salesman, was very helpful and professional as was Eric, the manager. Chris listened to me and matched my t I bought a 2012 SRX this week. Chris, the salesman, was very helpful and professional as was Eric, the manager. Chris listened to me and matched my to the car. The financing was easy without pressure to buy "extras". Gary in finance answered my questions and quickly returned my call when I had a question later. Chris also responded quickly when I called with a question about the car. Overall, the best experience I have had in buying a car. More

Shady Financier/Warranty Commision Beware of Gary, the dealership's financier. He will offer you a free warranty. When you pay the first installment, he will say that it will be reflec Beware of Gary, the dealership's financier. He will offer you a free warranty. When you pay the first installment, he will say that it will be reflected in the next bill. Our check was cashed the following day. The first bill reflected the the entire car balance!? We contacted Gary and we were told to wait for the next bill. Did you know he gets a commission for selling warranties. This fact was confirmed by Eric, the manager of Covert Cadillac. Shady. We went back to the dealership to sort out the issue. We were then told that there is no such thing as free warranty. Obviously, we cancelled the warranty since it was within the 90 days. But I wonder what would have happened if we trusted the Covert and Cadillac reputation and waited out the third bill... More