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Covert Cadillac
Austin, TX
1,027 Reviews
We have been in business for over 100 years! Let us earn your business by providing you with the "Ultimate Luxury Experience". In 1909 Frank M. Covert Sr. opened the first automobile dealership in Central Texas and has been providing the best possible customer service. Since 1909, we have become a five generation family-owned and operated business. Make an appointment today and see why the Covert Family deserves to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,027 reviews
May 09, 2023
This advisor in concert with a lying technician and service manager tried to convince me that my 2002 Escalade needed service on a leaking rear axle seal which I had repaired elsewhere 3 months earlier service manager tried to convince me that my 2002 Escalade needed service on a leaking rear axle seal which I had repaired elsewhere 3 months earlier. There was no leak. I needed A/C service. Refrigerant was low. A tiny leak was identified in the tubes between front and rear evaporators. This could not be easily fixed because parts were not available. However the technician claimed the compressor was noisy and needed replacement because it was about to fail. The technician claimed brake pads were down to 2mm and needed replacement. But 2 months earlier my parking brake was repaired elsewhere and brake pads measured 6-7mm of padding. They also wanted to replace Pittman gear and idler arm, and U joints. When I questioned the integrity of these people they became offended and defensive over my doubts. Ultimately my A/C was topped off last August and has continued to work well. My brakes are just now, 10 months later being replaced. The wet seal is dry, as I would have expected. I was given a con job by Covert Cadillac on Research Blvd last August. I was a long term customer as well but will never return to the Research Blvd location!! Covert Cadillac in Bee Cave is new and clean and wonderfully honest with great technicians and service advisors. They verified the integrity of my vehicle at 157,000 miles and I need to call them out as a beam of bright sunshine. More
by Jeb
April 13, 2023
The service was outstanding. Very professional and knowledgeable about everything. Will always come back for great service. Thank you !! Very professional and knowledgeable about everything. Will always come back for great service. Thank you !! More
by Janice_f_roberts
Employees Worked With
February 05, 2023
good service outstanding bought a catilac from kristopher kerfoot and had outstanding service, will buy again! kerfoot and had outstanding service, will buy again! More
by o3ieb
Employees Worked With
September 04, 2022
Over the years I have made several vehicle purchases from Covert family dealers and this was my first from Covert Cadillac. The vehicle is beautiful and according to Carfax they properly prepared the car I b Covert family dealers and this was my first from Covert Cadillac. The vehicle is beautiful and according to Carfax they properly prepared the car I bought for sale. While I am overall happy with my car purchase, I believe the sales managers could have made the process smoother not only to be more transparent and not fall into the typical car sales mentality that turns people off. It is for this reason that I did not give a perfect rating. While I still believe I did not receive the best deal that reflected my past loyalty, I found it acceptable. The sales person was excellent and if it wasn’t for her customer skills and personality, I most likely would have walked out of the dealership and looked elsewhere. I also give the finance manager kudos for his professionalism and making this process smooth. What I did learn, is that go prepared, go patient and go to Covert Cadillac ready to negotiate and certainly ready to counter and walk out. More
by PeterM
Employees Worked With
Christian - finance mgr and Melinda - internet sales, Violeta Sosa
August 04, 2022
Kayla at service counter was very rude. Practically threw keys at my husband. Covert has always had best customer service until yesterday, Practically threw keys at my husband. Covert has always had best customer service until yesterday, More
by Cindy
Employees Worked With
March 13, 2022
Brian was great, courteous, communicated well, but listened to the desired outcome. Worked diligently to get me car I wanted @ a price I could afford listened to the desired outcome. Worked diligently to get me car I wanted @ a price I could afford More
by Rabbit
Employees Worked With
February 11, 2022
Great guy Chris , 3rd out of 4 vehicles purchased with Chris .. great service before and after the sale .. answered all questions even on his day off ! Chris .. great service before and after the sale .. answered all questions even on his day off ! More
by Brown 1292
Employees Worked With
February 04, 2022
Business was fast and they had the perfect car for me. Would look for a car in the future here if I can. Would look for a car in the future here if I can. More
by Nathalia Gomez
Employees Worked With
