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Covert Cadillac
Austin, TX
1,024 Reviews
We have been in business for over 100 years! Let us earn your business by providing you with the "Ultimate Luxury Experience". In 1909 Frank M. Covert Sr. opened the first automobile dealership in Central Texas and has been providing the best possible customer service. Since 1909, we have become a five generation family-owned and operated business. Make an appointment today and see why the Covert Family deserves to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,024 reviews
November 16, 2023
They are terrible at setting customer expectations. about cost and duration of needed service. Went in for a flat tire. Took all day and said simple puncture could not be repaired. Total cost over $300 about cost and duration of needed service. Went in for a flat tire. Took all day and said simple puncture could not be repaired. Total cost over $300. More
by grammycodger
Verified Customer
November 13, 2023
The processed was smooth. The only cons is the trade-in price for my Cadillac was a little low. The only cons is the trade-in price for my Cadillac was a little low. More
by websayt
Employees Worked With
October 31, 2023
David was so amazing to work with! We called asking about an Escalade ESV well after 6p. He got us pictures, video and got my car appraised site unseen with pics and info we shared. He We called asking about an Escalade ESV well after 6p. He got us pictures, video and got my car appraised site unseen with pics and info we shared. He also got numbers together that night so we could drive the next morning from Houston to Austin to sign the paperwork and drive our new vehicle home! We couldn’t have asked for a better first experience. It was well worth the 2.5 hour drive there to be able to work with David! We loved Armen our finance guy as well! Very knowledgeable and they were both a pleasure to deal with! More
by R.E.ANGULO80
Employees Worked With
October 11, 2023
I have purchased a number of Cadillac cars from Covert. The experience has always been a pleasure. The sales team is professional and especially Tony. Thanks Covert The experience has always been a pleasure. The sales team is professional and especially Tony. Thanks Covert More
by Spearsml320
Employees Worked With
September 05, 2023
They tried to squeeze every penny out of you for a highly overpriced car. Started at $5,000 over book value!!!! Very poor car salespeople in the company. Don't know how the negotiate for a reasonable deal overpriced car. Started at $5,000 over book value!!!! Very poor car salespeople in the company. Don't know how the negotiate for a reasonable deal More
by smarter than you
Employees Worked With
August 14, 2023
We saw a Cadillac in Cargurus so we decided to visit the dealer. When we got there we came in waited for someone to come help us but no one came we were just standing there in the entrance. There was this g dealer. When we got there we came in waited for someone to come help us but no one came we were just standing there in the entrance. There was this girl there who passed by us 2 times and she didn’t even say anything she was in her phone and sat back to her desk. We decided to take a look outside since no one seemed eager to help us. When we were outside we looked around for 5 minutes approximately and the same girl came outside to ask us if we needed help but we refused since she saw us looking at the cars then she wanted to help us. More
by ouabrida16
Employees Worked With
I dont know her name
May 09, 2023
This advisor in concert with a lying technician and service manager tried to convince me that my 2002 Escalade needed service on a leaking rear axle seal which I had repaired elsewhere 3 months earlier service manager tried to convince me that my 2002 Escalade needed service on a leaking rear axle seal which I had repaired elsewhere 3 months earlier. There was no leak. I needed A/C service. Refrigerant was low. A tiny leak was identified in the tubes between front and rear evaporators. This could not be easily fixed because parts were not available. However the technician claimed the compressor was noisy and needed replacement because it was about to fail. The technician claimed brake pads were down to 2mm and needed replacement. But 2 months earlier my parking brake was repaired elsewhere and brake pads measured 6-7mm of padding. They also wanted to replace Pittman gear and idler arm, and U joints. When I questioned the integrity of these people they became offended and defensive over my doubts. Ultimately my A/C was topped off last August and has continued to work well. My brakes are just now, 10 months later being replaced. The wet seal is dry, as I would have expected. I was given a con job by Covert Cadillac on Research Blvd last August. I was a long term customer as well but will never return to the Research Blvd location!! Covert Cadillac in Bee Cave is new and clean and wonderfully honest with great technicians and service advisors. They verified the integrity of my vehicle at 157,000 miles and I need to call them out as a beam of bright sunshine. More
by Jeb
April 13, 2023
The service was outstanding. Very professional and knowledgeable about everything. Will always come back for great service. Thank you !! Very professional and knowledgeable about everything. Will always come back for great service. Thank you !! More
by Janice_f_roberts
Employees Worked With
