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Covert Cadillac

Austin, TX

4.4
1,022 Reviews
We have been in business for over 100 years! Let us earn your business by providing you with the "Ultimate Luxury Experience". In 1909 Frank M. Covert Sr. opened the first automobile dealership in Central Texas and has been providing the best possible customer service. Since 1909, we have become a five generation family-owned and operated business. Make an appointment today and see why the Covert Family deserves to earn your business.
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11750 Research Blvd

Austin, TX

78759

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Showing 1,022 reviews

August 06, 2024

Derek McNabb went above and beyond! ! Because of his availability and because he answered all our questions, we felt comfortable in doing business with Derek and Covert. Derek even foun More

by hailaatthelake
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek McNabb
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2024

Covert Cadillac goes beyond and is helpful in every way even finding a lower interest rate than what we found. Derek McNabb is our salesman and we highly recommend him. He answered all questions and even r More

by hailaatthelake
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek McNabb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake,
August 03, 2024

Derek was and still is very helpful and did an amazing job in our decision-making of our purchase of a new 2024 Lyriq vehicle. Derek actually listened to our needs and wants. We love our new car ! Dere More

by Sophia.lyons30
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek McNabb
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2024

Jason, you gave us GREAT customer service experience, always there for us & answering our questions. Jason you made us feel special. Thank you for a smooth, pleasant experience. I strongly recommend a More

by Sophia.lyons30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wolk
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2024

Excellent service because ALL staff are friendly…that’s it! They have mastered the… ‘be kind and friendly to everyone’! Jason is my service advisor and I appreciate the fact that ‘he knows me’ when I dr More

by Lisawatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wolk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t see the people who check you out (cashiers?). I think his name was David.
July 17, 2024

First of all I’m from Houston Texas and had some rather non positive experiences with two GMC dealerships. Purchased one vehicle which was great but when it came to service both came up short. Purchased a More

by Rnajera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Kerfoot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Collins and Kris Kerfoot
July 14, 2024

Took my 2020 Encore in for it's 30k service. My advisor was thorough and attentive. The work was done in less time than I anticipated and their shuttle service came to pick me up. Thanks! More

by jean7marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken service advisor
July 11, 2024

Great service and clean area very knowledgeable and makes sure everything is done right all the time More

by freshhair12
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Eduardo Garcia
July 02, 2024

They switched and baited me on my vehicle. LED to believe I was getting everything that I requested which was not the case. The worst part they didn’t care and wouldn’t return my calls. More

by Jchabon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All employees I worked with are
Jul 03, 2024 -

Covert Cadillac responded

Hello! I'm disappointed to hear you haven't had a great experience. Please give me a call or email to discuss your experience. My name is Sherry Woodyard, Customer Relations Manager and you may reach me at 512-583-3416. Best Regards!

June 17, 2024

The service is just the very best. Three years ago when I first brought my Yukon in, the service was awful. I don't know what you've done, but it's working. Kenneth Barnes was the best More

by nlhecht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Barnes