Covert Cadillac

Joe was great, made everything really easy and clear. Funny and very personable :). Joe made it a pleasure to be there. we have happily recommended Joe and this dealership to family and friends. Funny and very personable :). Joe made it a pleasure to be there. we have happily recommended Joe and this dealership to family and friends. More

Joe Joseph was an extremely friendly, honest, helpful and trustworthy car salesman. He was honest, direct, and made the purchase experience enjoyable and efficient. He was prepared for us and had everything trustworthy car salesman. He was honest, direct, and made the purchase experience enjoyable and efficient. He was prepared for us and had everything set-up so that we could complete the paperwork and be on our way in less than an hour. He did an expert job of explaining the features of the car. All of the staff at Covert were friendly and made you feel special. It was a great experience and I will buy cars from Joe and this dealership in the future. More

Issue arose, as a business owner I can say how Josh handled them save the experience and the sale. Quality employee. Purchased a Denali XL handled them save the experience and the sale. Quality employee. Purchased a Denali XL More

Salesman and Finance person were excellent to work with. We came there to research CTS and ATS and Bruce was excellent in showing us both vehicles and the amenities each automobile. Bruce was very helpful We came there to research CTS and ATS and Bruce was excellent in showing us both vehicles and the amenities each automobile. Bruce was very helpful in working with us. We test drove the ATS and Bruce showed us "everything" the vehicle did and showed us how to operate "the electronics" of the vehicle Great experience. The Finance person worked with us on the "numbers" and we leased for 39 months. Great dealership! More

I went to this dealer and bought a Cadillac SRX. Initially everything went well until I bought the car. Once I bought the car their customer service was so Poor. They don't care about the customer o Initially everything went well until I bought the car. Once I bought the car their customer service was so Poor. They don't care about the customer once they have sold the car. A big no for me others might be lucky to find their customer service good. More

I really enjoyed working with James, He is very knowledgable. He answered all my questions in a way that I could understand the answers. He was delightful to work with. I feel I was given your best knowledgable. He answered all my questions in a way that I could understand the answers. He was delightful to work with. I feel I was given your best sales person. More

Working with Josh and the Finance department was the best car buying experience that I've ever heard of, certainly the best personal experience. I requested email contact only to prevent the high-pressure sa car buying experience that I've ever heard of, certainly the best personal experience. I requested email contact only to prevent the high-pressure sales tactics I have experienced at other dealerships around the state. Josh communicated electronically only until I made the first call to ask some specific questions. He walked me through the dealership website and talked to me about options on the vehicle as I looked at my computer at my home. I researched and talked to dealerships in Houston, Austin, San Antonio and areas in between. This was the only one who never called me until I was ready to talk and knew exactly what I wanted in a new vehicle. There was frequent emails so I knew he was ready when I was and he always asked if he was emailing too much. Even after I purchased the vehicle, I had a business meeting that prevented me from coming to the dealership to pick up the new car. He had it delivered to my house and met the 30 minute window I had in between engagements. Porters were very professional and knowledgeable about the vehicle. My next vehicle purchase will be from this dealership and hopefully from Josh. More

My experience with Covert Cadillac and Bruce Benker was superior to the other dealerships I visited. Bruce was friendly, very knowledgeable and patiently explained the vehicle features. superior to the other dealerships I visited. Bruce was friendly, very knowledgeable and patiently explained the vehicle features. More

For a couple of months we have been looking for a car to replace our 98 Ford Crown Victoria with only 141,000 miles on it and in excellent condition which we mostly use for highway miles, not for daily go-t replace our 98 Ford Crown Victoria with only 141,000 miles on it and in excellent condition which we mostly use for highway miles, not for daily go-to-work cars. So we were not in a hurry to find a replacement. We looked and drove the Honda Accord, Buick LaCross, Toyota Avalon, a loaded Lincoln. Then Floyd, my husband, asked me to look at the Cadillac choices. We thought they would be out of our price range. On Thursday morning, Bruce Benker showed me several different styles. At that time, I didn't drive the 2013 CTS because I thought I wanted the CUE system. I thought the ATS might fit our needs. Thursday, late afternoon, I returned to drive two ATS cars Bruce found for me. I wanted light exterior and interior colors. I brought the information home to share with Floyd. He decided to take Friday morning off to look at the ATS. After driving them, he figured they would be too small for our need. So Bruce suggested that we drive the CTS. We looked at the 2014 which had just arrived on Thursday. It had the CUE system which I thought I wanted. The CTS was a better size for us than the ATS. But it was more than we wanted to spend. Then Bruce found the 2013 CTS Luxury which had everything except the CUE system but was in our price range with the Cadillac rebate of $5000. During our test drive, Bruce explained how we would use the small screen for the radio, the phone speakers, etc. Ashley Porter also came over to talk about why I might not need the CUE system. I was convinced and bought the car. The CTS is so quiet, comfortable, and roomy. Bruce was extremely patient with us with all of our questions and having him explain again. He was very knowledgeable regarding all aspects of the car. This morning we went to pick up the car. The car was totally ready for us with the window tinting and the sunroof darkened completed. Bruce went through every "button" again while we were in the car, helped us set up OnStar, helped us program our FAV radio stations, helped us program our driving seats. This Thursday, Friday, & Saturday, we never felt rushed or pressured to make a decision. Bruce gave us all of the time we needed to make our decision. We are very pleased with choosing this car. Bruce said to call him if we ever have a question. We also liked the 4 year maintenance for oil change and tire rotation. We received excellent customer service! More

My husband and I had an amazing experience with Covert Cadillac and we have become lifelong customers after our first interaction. Our unique situation required us to work from Arizona over the phone and Cadillac and we have become lifelong customers after our first interaction. Our unique situation required us to work from Arizona over the phone and online with our sales professional, Joe Joseph, to find our new SRX to purchase for our new Austin residence. It was wonderful how available Joe made himself to help find and hold our vehicle in less than 24 hours. We arrived into town and came for a late night test drive that Bruce facilitated for Joe while he was out, which showed selfless team work at Covert. The next day we worked with Joe Joseph in-person and Jerry Hernandez in financing to get everything wrapped up and finalized. Joe ordered in sandwiches for us, got our car detailed and ready, gave us a tour of the service section of the dealership, and then spent a generous amount of time reviewing the car and all of its fantastic bells and whistles! It was a great experience. We left with a gifted Cadillac hat from Joe to my husband and we purchased a couple of Cadillac t-shirts. We look forward to purchasing more vehicles from Joe at Covert Cadillac in the very near future! More