Covert Cadillac Bee Cave - Service Center

Excellent, timely service. Covert always delivers for me. Zach and Wade communicated with me, and ensured I knew exactly what to expect. Covert always delivers for me. Zach and Wade communicated with me, and ensured I knew exactly what to expect. More

I answered this previously and then the DealerRater form decided it needed to confirm that I was the person it addressed. I hate the Rater form. Cadillac Bee Caves has a great service department. Hope you c decided it needed to confirm that I was the person it addressed. I hate the Rater form. Cadillac Bee Caves has a great service department. Hope you can locate my original response!! More

Wade, our service coordinator, was thorough and communicative. He called us daily to keep us updated on our large engine repair. He coordinated with our warranty company to ensure the large job was communicative. He called us daily to keep us updated on our large engine repair. He coordinated with our warranty company to ensure the large job was covered. We can always count on Wade’s tremendous customer service and honesty! More

It’s always excellent at this dealership. Great service I never have any issues they always solve my problems Great service I never have any issues they always solve my problems More

Worst experience I’ve had with a dealership. Absolutely horrendous communication and awful response times. Absolutely horrendous communication and awful response times. More

I enjoyed working with Jennifer and the technicians. They are very professional and knowledgeable. Will bring my car back when needing repairs! They are very professional and knowledgeable. Will bring my car back when needing repairs! More

My 2024 Covert Lyriq recently died after 9000 carefree miles. I t was completely dead in my garage, couldn’t get in, locked out. Talking to Wade Higginbotham, the only solution was to have it towed in. miles. I t was completely dead in my garage, couldn’t get in, locked out. Talking to Wade Higginbotham, the only solution was to have it towed in. I envisioned the tow driver having to drag it out of the garage locked in park, not a pretty vision. Wade Higginbotham saved the moment by taking the time to describe in detail how to use the manual key in the rear hatch to get in and get the car in neutral for a tow to your facility. I fully expected with the condition of the car, the new technology and being late Friday afternoon that it was going to be a long haul getting it fixed - and as luck would have it –no loaners available. I was blown away the next day (Saturday) when Wade called to say the car was ready. Dan Depew worked Friday afternoon and Saturday to get my car out, with success. It was a real relief and exhilarating experience to find my car nicely washed and running perfectly, ready to go home. This situation truly refreshed my faith in the GM / dealership system and a real comfort to know Covert has people on their team that are truly customer focused with a great work ethic, willing to jump in no matter the weekend with a true sense of urgency. Thank you very much to Dan and Wade for a job well done. Terry Priestap More

My 2024 Covert Lyriq recently died after 9000 carefree miles. I t was completely dead in my garage, couldn’t get in, locked out. Talking to Wade Higginbotham, the only solution was to have it towed in. miles. I t was completely dead in my garage, couldn’t get in, locked out. Talking to Wade Higginbotham, the only solution was to have it towed in. I envisioned the tow driver having to drag it out of the garage locked in park, not a pretty vision. Wade Higginbotham saved the moment by taking the time to describe in detail how to use the manual key in the rear hatch to get in and get the car in neutral for a tow to your facility. I fully expected with the condition of the car, the new technology and being late Friday afternoon that it was going to be a long haul getting it fixed - and as luck would have it –no loaners available. I was blown away the next day (Saturday) when Wade called to say the car was ready. Dan Depew worked Friday afternoon and Saturday to get my car out, with success. It was a real relief and exhilarating experience to find my car nicely washed and running perfectly, ready to go home. This situation truly refreshed my faith in the GM / dealership system and a real comfort to know Covert has people on their team that are truly customer focused with a great work ethic, willing to jump in no matter the weekend with a true sense of urgency. Thank you very much to Dan and Wade for a job well done. More

The service was excellent. the dealership is best in class; atmosphere, knowledge, customer service etc. Wade is very good and professional. Im happy to deal with Covert. the dealership is best in class; atmosphere, knowledge, customer service etc. Wade is very good and professional. Im happy to deal with Covert. More

Covert bee cave was great. Unfortunately I was sold a car from Covert in North Austin that turned out to be a lemon. After 6 months in and out of both dealerships I ultimately Unfortunately I was sold a car from Covert in North Austin that turned out to be a lemon. After 6 months in and out of both dealerships I ultimately have to sell the car back to Cadillac since it does not drive right and doesn’t stay safely on the road. I am grateful for Bee Cave covert as they were 10 times better to work with than the covert in north. Being the same company one would assumed the service would be same at both dealerships but I am extremely thankful to Covert Bee Cave. More