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Covert Cadillac Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
147 Reviews
Find luxury cars and a premium shopping experience at Covert Cadillac Bee Cave serving Austin TX, Bee Cave TX, Lago Vista TX, Wells Branch TX and Lakeway TX!
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16501 Sweetwater Village Drive Building 2

Austin, TX

78738

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Showing 147 reviews

August 15, 2024

The salesman was very accommodating . He answer all of our questions and assisted in getting the right price. Sandra was very knowledgeable and made sure the process went smooth and co More

by kdickers90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alder Guinn and Sandra Borrego
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Aug 16, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We’re delighted to hear that Alder was accommodating and helpful in finding the right price for you, and that Sandra’s expertise ensured a smooth and complete process. At Covert Cadillac Bee Cave, we strive to provide exceptional service and make every experience as seamless as possible. We appreciate your feedback and look forward to assisting you again in the future!

August 14, 2024

Went in for an oil change/detail. ...coolant leak discovered, repairs made, had a minor issue after, but was handled with white glove treatment...tow, loaner, same day service. The wh More

by Caryn H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham
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Aug 14, 2024 -

Covert Cadillac Bee Cave responded

Caryn, Thank you for your wonderful review! We're delighted to hear about your positive experience at Covert Cadillac Bee Cave. It's great to know that despite the unexpected coolant leak, our team, including Wade Higginbotham and the entire service crew, provided you with the exceptional care you deserved. We're pleased we could resolve the minor issue with our white glove treatment, including the tow, loaner, and same-day service. Your loyalty as a Cadillac owner means a lot to us, and we're grateful for your continued trust. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing Covert Cadillac Bee Cave for your XT6!

August 14, 2024

The Cadillac service department there was amazing! Throughout the process of getting services done the communication about my vehicle was clear and timely. The entire team was friendly, helpful and ma More

by ASHLEYCARTHRAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt LeBlanc
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Aug 14, 2024 -

Covert Cadillac Bee Cave responded

Ashley, Thank you so much for your wonderful review! We’re thrilled to hear that your experience with our service department was exceptional. At Covert Cadillac Bee Cave, we strive to provide clear communication, a friendly atmosphere, and top-notch facilities for all our customers. We're delighted that you felt welcomed and appreciated the cleanliness and amenities we offer. Your recommendation means a lot to us, and we look forward to assisting you with your next vehicle purchase or service. If you need anything in the future, don’t hesitate to reach out!

August 14, 2024

The staff was very helpful and friendly, including the folks at the information desk as well as everyone else. (One of the ladies that works there even helped me with the coffee machine, because I couldn More

by SHARON_JONES9093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
Report | Print
Aug 15, 2024 -

Covert Cadillac Bee Cave responded

Sharon, Thank you for your kind words! We’re thrilled to hear that our team at Covert Cadillac Bee Cave, including the staff at the information desk, made such a positive impression. It’s great to know that everyone, even assisting with the coffee machine, contributed to your pleasant experience. We’re glad we could get your car fixed quickly and efficiently. If you need anything else, don’t hesitate to reach out. We look forward to seeing you again!

August 13, 2024

Cadillac at Bee Cave was extremely helpful and made the purchase easy to do all online and by phone. Thank you Ira, Johnny, and Steve! More

by Amanda C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ira, Johny, and Steve
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Aug 13, 2024 -

Covert Cadillac Bee Cave responded

Amanda, Thank you for your fantastic review! We’re thrilled to hear that Ira, Johnny, and Steve at Covert Cadillac Bee Cave made your purchase process smooth and convenient, even from the comfort of your home. We pride ourselves on providing exceptional service, and it’s great to know our team was able to assist you effectively online and by phone. If you need anything else or have further questions in the future, don’t hesitate to reach out. Thanks again for choosing Covert Cadillac Bee Cave!

August 13, 2024

It was a fantastic experience all around. I love my new Cadillac! The customer experience was great! The communication throughout the process was top-notch! More

by cwicker12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arron Deck
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Aug 13, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience and are loving your new Cadillac. At Covert Cadillac Bee Cave, we pride ourselves on delivering exceptional customer service and seamless communication. It's great to know that our efforts made your experience enjoyable. If you need anything else or have any questions in the future, don’t hesitate to reach out. Enjoy your new ride!

August 13, 2024

Wade and his team always take good care of me. They are always polite and professional. More

by EDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
Report | Print
Aug 13, 2024 -

Covert Cadillac Bee Cave responded

Eden, Thank you for your kind words! We’re delighted to hear that Wade and his team at Covert Cadillac Bee Cave consistently provide you with polite and professional service. We truly value your feedback and appreciate your continued trust in our team. If there’s anything more we can do for you, please don’t hesitate to reach out. Thank you for choosing Covert Cadillac Bee Cave!

August 13, 2024

Ms. Jennifer went above and beyond to help me with my vehicle and I am very grateful for her hard work! More

by MICHELLERKNEUBUHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada
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Aug 13, 2024 -

Covert Cadillac Bee Cave responded

Michelle, Thank you for sharing your experience! We’re thrilled to hear that Ms. Jennifer at Covert Cadillac Bee Cave went above and beyond to assist you with your vehicle. We’re grateful for your kind words and will be sure to pass along your appreciation to her. If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing Covert Cadillac Bee Cave!

Aug 13, 2024 -

MICHELLERKNEUBUHL responded

Hello, this goes in response to the earlier review from me for Ms. Jennifer Estrada, I meant to also say to give that woman a raise because she does got above and beyond. Y'all are lucky to have her on your team! Thank you!

Aug 13, 2024 -

Covert Cadillac Bee Cave responded

Michelle, Thank you so much for your follow-up review! We truly appreciate your high praise for Ms. Jennifer Estrada. At Covert Cadillac Bee Cave, we’re incredibly fortunate to have team members like her who go above and beyond to ensure exceptional service. We’ll certainly take your feedback into consideration and share your kind words with her. Thank you for taking the time to recognize her efforts and for choosing Covert Cadillac Bee Cave!

August 12, 2024

Horrible experience working with the Sales Rep Alexander. Purchased the Escalade late Monday did not receive delivery until Wednesday due to State Inspection being completed and detailing. When I finally rec More

by Caddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alexander
Report | Print
Aug 14, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your feedback. I’m truly sorry to hear about your unpleasant experience. It’s clear that we fell short in both the detailing and overall delivery of your vehicle. I understand that we picked up your vehicle and addressed these concerns immediately, and I hope this resolved the issues. Your feedback is invaluable, and we will use it to improve our processes. If you have any further concerns or need additional assistance, please don’t hesitate to reach out to us directly.

August 12, 2024

excellent service department. Great customer care that takes care of people needing their car serviced. More

by BACASTNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heaps
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Aug 12, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service department at Covert Cadillac Bee Cave. Our team is dedicated to providing top-notch care and ensuring that every customer feels well taken care of. If you need any further assistance or have any questions, don’t hesitate to reach out. We look forward to serving you again!

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