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Covert Cadillac Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
132 Reviews
Find luxury cars and a premium shopping experience at Covert Cadillac Bee Cave serving Austin TX, Bee Cave TX, Lago Vista TX, Wells Branch TX and Lakeway TX!
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16501 Sweetwater Village Drive Building 2

Austin, TX

78738

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Showing 132 reviews

November 22, 2024

Wade was sooooo helpful. He made the experience easy and enjoyable. I’ll be back More

by larry@lakewaychurch.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Highenbotham
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November 18, 2024

All people I dealt with at Covert were very courteous and answered all my questions. More

by marcuswinkler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caitlin Lawson
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Nov 18, 2024 -

Covert Cadillac Bee Cave responded

Marcus, Thank you for your kind review! We’re so pleased to hear that our team at Covert Cadillac Bee Cave provided you with courteous service and answered all your questions. Customer satisfaction is our top priority, and we’re thrilled to know we met your expectations. If there’s anything else we can assist you with, don’t hesitate to reach out. Enjoy your new vehicle! 🚗✨

November 18, 2024

Not transparent, they lied. Waist of time drive one an a half hour to a place that we thought it was worth it. More

by CESARKRAVMAGA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rachel Deck
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Covert Cadillac Bee Cave responded

Thank you for bringing this to our attention. We take all feedback seriously and want to ensure we address your concerns properly. However, we don’t seem to have any record of working with a Cesar Kravmaga. Could you please provide us with your actual name or any additional details about your visit? This will help us look into the situation and ensure we resolve any issues. We’re committed to providing the best possible service and look forward to hearing back from you soon.

November 12, 2024

Left waiting for 5 minutes in the lobby before anyone looked up at me -- no one at drop off desk. No unprompted proactive communication. Issue was not resolved, and service advisor either is ignorant, More

by dwhicker
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt LeBlanc
Report | Print
Nov 12, 2024 -

Covert Cadillac Bee Cave responded

Thank you for sharing your feedback. After reviewing our service footage, it appears you were greeted promptly upon arrival, though we apologize if the wait felt longer to you. Our team was actively assisting other customers when you arrived, and we appreciate your patience. Matt, our Service Drive Manager, explained that your system's functionality was affected by the conclusion of your free trial, which may have caused some confusion. While he offered to contact OnStar on your behalf, we understand that you preferred not to pursue this option. Throughout your visit, Matt checked in with you multiple times to keep you updated and apologized for any inconvenience, though it seems we may have missed the mark on meeting your expectations. We strive to provide clear and accurate information, and we certainly have no reason to misrepresent details. Your experience matters to us, and we're here to assist further if you have additional concerns.

November 10, 2024

This dealership was outstanding, professional, courteous and personable. Scott Mullican created an atmosphere of comfort and trust. We purchased a 2024 CT4 Sport as our first Cadillac product. This car t More

by eddiegaus2019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Mullican and Sandra Borrego
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Nov 11, 2024 -

Covert Cadillac Bee Cave responded

Eddie, Thank you for sharing your wonderful experience with us! We’re delighted to hear that Scott Mullican and our team at Covert Cadillac Bee Cave were able to create an atmosphere of comfort and trust during your purchase. Congratulations on your new 2024 CT4 Sport! We're thrilled that you're enjoying the performance and features of your first Cadillac. It’s fantastic to know that Scott and the rest of the staff made your experience seamless and enjoyable. Thank you for recommending us, and we look forward to being here for you in the future. Enjoy every mile in your new Cadillac!

November 07, 2024

Very helpful and responsive! Understand of me having a newborn at home and not responding quickly on my end. Communicated efficiently with both my husband and myself! More

by danielle.waldo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arron Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Covert Cadillac Bee Cave responded

Danielle, Thank you so much for your kind review! We’re delighted to hear that our team at Covert Cadillac Bee Cave was understanding and responsive to your needs, especially with a newborn at home. We know how important clear and flexible communication is, and we’re glad we could make the experience smooth and convenient for both you and your husband. Congratulations on your new addition, and thank you for choosing Covert! We’re here whenever you need us.

November 05, 2024

I thoroughly appreciated the attention to detail and service that Wade Higgenbotham provided us with our 2015 SRX. Wade has been my advisor for about 2 years or more and I trust his advice on what my se More

by RET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higgenbotham
Report | Print
Nov 06, 2024 -

Covert Cadillac Bee Cave responded

Thank you, Reuben, for sharing such a thoughtful review! We’re delighted to hear about the exceptional service Wade Higgenbotham has provided for your 2015 SRX. At Covert Cadillac Bee Cave, our team is committed to offering knowledgeable and trustworthy guidance, and Wade truly exemplifies this. Your continued trust and commendation mean so much to us, and we’re thrilled to know Wade has earned a 10+ rating from you. Thank you again for your kind words and for choosing us for your Cadillac service needs. Best wishes, and we look forward to serving you for many years to come!

November 04, 2024

Ragen was quick to assist, helpful, knowledge and overall great to work with. I will be buying all my future vehicles from him. More

by Tmbolot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ragen Shein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Ragen provided you with quick, knowledgeable, and helpful service here at Covert Cadillac Bee Cave. It’s wonderful to know you had such a great experience that you’re planning to work with him on future vehicle purchases. We truly value your loyalty and look forward to helping you find the perfect vehicles for years to come!

October 30, 2024

Rachel is absolutely awesome! Highly recommend her. The dealership had exactly the car on the lot that I wanted. More

by LANE.FAUBEL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rachel Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Covert Cadillac Bee Cave responded

Lane, Thank you for the fantastic review! We're thrilled to hear that Rachel made such a positive impact on your experience. At Covert Cadillac Bee Cave, we’re committed to matching our customers with the perfect vehicle, and we’re so glad we had exactly what you were looking for on the lot. Thank you for choosing us, and for recommending Rachel and our team – enjoy your new car!

October 24, 2024

Very quick to respond to my online questions. Everyone at the dealership was friendly and no pressure sales. In and out quickly with our sale. More

by pagejay50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your great review! We're so glad to hear that our team at Covert Cadillac Bee Cave was quick to respond to your online inquiries and provided a friendly, no-pressure sales experience. We strive to make the car-buying process as smooth and efficient as possible, and it’s wonderful to know we achieved that for you. We appreciate your business and hope you enjoy your new vehicle! Feel free to reach out anytime—we’re here to help!

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