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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
180 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 180 reviews

September 07, 2024

My car was in for 2 1/2 days and the issue wasn't fixed and I haven't had time to reschedule. I hope to actually speak to a technician when I reschedule More

by mwheat0
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Griffin
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear that your issue wasn’t resolved during your visit and that you’ve been facing challenges with rescheduling. Your experience is important to us, and we want to ensure your concerns are addressed promptly. Please contact us directly so we can arrange a time for you to speak with a technician and work towards a resolution. Thank you for your patience, and we look forward to assisting you further.

September 07, 2024

Love this dealership! Close to home, great communication and quick response. Glad it’s in the “neighborhood”! More

by DebM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adler Guinn sold us our truck-great guy!
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful feedback! We’re thrilled to hear that you love Covert Buick GMC Bee Cave and appreciate our close proximity, communication, and quick response. We’re proud to be a part of the neighborhood and are delighted that you had a positive experience with us. If you need anything else, we’re here to help. Thanks for choosing us!

September 07, 2024

Matt Bennett & team are always helpful & attentive when my Hummer H3T needs service or parts. One of my friends needed a loaner for her Escalade and Suzette Rodriguez helped up set that up too. More

by CHRISTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Christine, Thank you for your kind words! We’re thrilled to hear that Matt Bennett and the team at Covert Buick GMC Bee Cave have consistently provided helpful and attentive service for your Hummer H3T. It’s also great to know that Suzette Rodriguez was able to assist with arranging a loaner for your friend's Escalade. We appreciate your trust in us and are always here to help with any of your service or parts needs. Thanks for being a valued customer!

September 06, 2024

For a scheduled oil change & tire rotation, I waited over two hours. It was long. More

by mam.ayville
Recommend Dealer
Yes
Employees Worked With
I dont see their name
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear about the extended wait time you experienced for your oil change and tire rotation. We understand how valuable your time is and apologize for any inconvenience this may have caused. Your feedback is important, and we will work to improve our efficiency. If you have any further concerns or need assistance, please let us know. Thank you for your patience.

September 06, 2024

Well despite some computer problems which didn’t show my appointment. Service guys got me in and out on time. Everyone helpful and friendly. Thanks More

by EASYRKP2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyoyd in service
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Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your understanding and kind words! We’re glad to hear that despite the computer issues, the team at Covert Buick GMC Bee Cave was able to get you in and out on time. It’s great to know that everyone was helpful and friendly. We appreciate your patience and are pleased you had a positive experience. If you need anything else, we’re here to assist!

September 06, 2024

The service was awesome. Matt was quite professional, friendly and really helpful. I do appreciate it. More

by PENNERHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Service
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Sep 06, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We're thrilled to hear that you had an awesome experience with Matt and found his service both professional and friendly. At Covert Buick GMC Bee Cave, we strive to provide the best possible service to our customers, and it's wonderful to know that Matt was able to make a positive impression. We appreciate your feedback and look forward to serving you again in the future!

September 05, 2024

Marco was amazing. He helped me find the best car along with finance. Thank you so much! More

by mhazelett13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Andrade
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Sep 06, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that Marco provided you with excellent assistance in finding the perfect car and handling the finance process. At Covert Buick GMC Bee Cave, we strive to offer top-notch service and support, and it’s great to know Marco made a positive impact. If you need anything else or have further questions, feel free to reach out. Enjoy your new vehicle!

September 05, 2024

Ryan Feltner was a great sales rep. He took excellent care of me and always responded quickly to my texts and phone calls. Thank you Ryan! More

by jason bokamper
Recommend Dealer
Yes
Employees Worked With
Ryan Feltner
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Sep 06, 2024 -

Covert Buick GMC Bee Cave responded

Jason, Thank you so much for your feedback! We're delighted to hear that Ryan Feltner provided you with excellent service and was responsive to all your communications. At Covert Buick GMC Bee Cave, we pride ourselves on having a dedicated team that genuinely cares about our customers. We'll be sure to pass along your thanks to Ryan. If you need anything else, don't hesitate to reach out— we're here to help!

September 04, 2024

What a great experience! Brandy was fantastic, Hunter worked with me to get me everything I needed. I couldn’t be happier with my Hummer and the service I received. Definitel More

by jessekgenovese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandy Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Covert Buick GMC Bee Cave responded

Jesse, Thank you for your wonderful feedback! We’re thrilled to hear that you had such a great experience at Covert Buick GMC Bee Cave. It’s fantastic to know that Brandy and Hunter provided you with excellent service and helped you get everything you needed. We’re also delighted that you’re happy with your Hummer! We look forward to welcoming you back for your next purchase. If there’s anything more we can assist you with, please let us know. Enjoy your new ride!

September 04, 2024

Marcus was great. He helped me zero in on a car that matched my wants and needs. More

by charliedewitt33
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
MARCUS WASHINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Covert Buick GMC Bee Cave responded

Charlie, Thank you for your great feedback! We’re thrilled to hear that Marcus was able to help you find a car that perfectly matches your wants and needs. At Covert Buick GMC Bee Cave, we pride ourselves on understanding and meeting our customers' individual preferences, and it’s wonderful to know Marcus delivered on that. We appreciate your support and hope you enjoy your new vehicle! If you need anything else, don’t hesitate to reach out.

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