Covert Buick GMC Bee Cave
Austin, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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I am in the market for a new to me vehicle. I called and spoke with Scott Mullican about a car that I am interested in, that is priced very well. Almost too good to be true. Even though the web I called and spoke with Scott Mullican about a car that I am interested in, that is priced very well. Almost too good to be true. Even though the website shows the vehicle in stock, the salesman had to "go find" the vehicle and asked me to give him 30 minutes. After about 2 hours, Scott finally called back and said that this particular vehicle "already had a deal working" and asked what my price point is for my new vehicle. How ironic that a well priced car is in another deal, when 2 hours later, the salesman didnt know if it was even on the lot? I should have stopped all communication then. I also had a trade and sent pictures and VIN and all info to Scott, who said he would get me a value on my trade. When I asked what the valued on my trade is, he couldnt give me one until he knew what vehicle I was interested in. Value is value. My trade value should not depend on what car I want to buy from you. So, basically, I fell for the ole bait and switch, so they can sell me a higher priced car. When I called the salesman out about this and these shady practices, all I heard in return was crickets. No response. No trying to defend himself. NOTHING! I highly doubt that this vehicle is even on the lot. The crazy thing is, this is the 2nd time that this has happened to me, with a Covert dealer. I was looking for a new truck in May and the same thing happened. I still have the emails from the salesman and the manager, with the "apology". Stupid me for going back to this dealer to find a new to me vehicle. DO NOT BUY FROM COVERT, AS THEY WILL TRY THE BAIT AND SWITCH. DISHONEST AND REPREHENSIBLE SALESMEN! More
The service attendant was great. I found out that I missed my one year oil change and tire rotation by 20 days, my bad, a reminder would have been too much to ask. I had a damaged I found out that I missed my one year oil change and tire rotation by 20 days, my bad, a reminder would have been too much to ask. I had a damaged tire changed out, the tech left an incredible mess of some white greasy substance all over my rim, haven’t figured out how to clean it yet. More
Professional, knowledgeable and friendly employees. Clean and comfortable waiting area. Clear explanation of services provided and future services required. Clean and comfortable waiting area. Clear explanation of services provided and future services required. More
My daughter and I had the absolute best experience! Sara was an a gem and took such great care of us! She even picked me up at the airport! She went above and beyond to make our transaction as smooth a Sara was an a gem and took such great care of us! She even picked me up at the airport! She went above and beyond to make our transaction as smooth as possible. Daniel in finance took the best care of us and made sure we completely understood the process. I would highly recommend this dealership to my family and friends! Keep up the great work! More
Best team ever, appreciate the help from everyone who assisted with getting my vehicle back on the road assisted with getting my vehicle back on the road More
Didn’t feel want I needed done was done correctly and the problem still isn’t resolved. problem still isn’t resolved. More
Gm Hunter was great and sales Greg in person was knowledgeable of vehicle and made the transaction pleasant and I was very happy John with paperwork was awesome as well! Dan Covert is genuine!!! My knowledgeable of vehicle and made the transaction pleasant and I was very happy John with paperwork was awesome as well! Dan Covert is genuine!!! My 2nd purchase! Bee Cave covert ROCKS!!!! More
Matt and Shawn are great and very helpful I appreciate the service and experience thank you the service and experience thank you More