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Covert Buick GMC Bee Cave

Austin, TX

4.6
179 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 179 reviews

September 15, 2024

Terrible service terrible service. They don’t tell the truth. Terrible service more terrible service. More

by sonsofspicewood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter Hale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. It's important to us that our customers feel valued and receive honest communication. We take your concerns seriously and would like the opportunity to address them. If you’re willing, please reach out directly so we can work towards a resolution. Your satisfaction is important to us, and we appreciate you bringing this to our attention.

September 15, 2024

Awesome Experience! Fast, Friendly, Professional Matt is Great and will definitely continue to go to him! More

by cruzndrippin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARCUS WASHINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for the fantastic review! We’re thrilled to hear that you had an awesome experience with us. Matt and the team at Covert Buick GMC Bee Cave are dedicated to providing fast, friendly, and professional service, so it’s great to know that their efforts made a positive impact. We look forward to seeing you again for your future automotive needs!

September 14, 2024

Excellent experience, quick and fast, Tyler was awesome will definitely go to him in the future More

by slg0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for the excellent review! We're thrilled to hear that your experience at Covert Buick GMC Bee Cave was quick and efficient, and that Tyler made a great impression. We look forward to working with you again in the future. If you need anything else or have more questions, don’t hesitate to reach out!

September 12, 2024

We want to Thank Matt, Shawn & Joe for attending to our needs. We still have a serious smell issue inside our car but they did try to help us. You see we let the dealership have our car for about 10 days t More

by SHOPSHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Joe and Shawn
Sep 12, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to leave a review! We’re thrilled to hear that Matt, Shawn, and Joe provided excellent service and attended to your needs at Covert Buick GMC Bee Cave. We’ll be sure to pass along your appreciation to them. If you need anything else or have any further questions, don’t hesitate to reach out. We’re here to help!

September 12, 2024

Very Professional. 1st Class Service. I send all my friends and family to Covert Dealerships More

by todd84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Covert Buick GMC Bee Cave responded

Todd, Thank you for your wonderful review! We're delighted to hear that you experienced first-class service at Covert Buick GMC Bee Cave. Your trust in us means a lot, and we're grateful for your recommendations to friends and family. If you or your loved ones ever need anything, don’t hesitate to reach out. We look forward to continuing to provide top-notch service!

September 12, 2024

Matt Bennett is a Pro, and is a big asset to the Covert group. Thanks for the great service! More

by RAKNIGHT13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bennett
Sep 12, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Matt Bennett provided you with excellent service. He truly is an asset to the Covert Buick GMC Bee Cave team. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!

September 12, 2024

Thanks to Lantz, a quick trip in for a maintenance follow up. Quick & easy and right on schedule.. More

by STUART-GRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lantz Milam
Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Stuart, Thank you for your great feedback! We’re glad to hear that your maintenance follow-up was quick and easy with Lantz at Covert Buick GMC Bee Cave. Our team is committed to providing efficient and timely service, and it’s wonderful to know we met your expectations. Thanks for choosing us, and we look forward to seeing you again soon!

September 12, 2024

I live in Gatesville. I went to Jim Turner Chevy in McGregor, where I just purchased a new truck 4 months ago. They were cordial, but not actively trying to help anyone. J More

by ryan.wilson2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Diehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Ryan, Thank you for sharing your experience with us. We’re sorry to hear about the challenges you faced at other dealerships, but we’re thrilled to know that Covert Buick GMC Bee Cave, and specifically Chandler, were able to provide you with the welcoming and attentive service you deserved. At Covert Buick GMC Bee Cave, we aim to make every customer feel valued and supported, and it’s great to hear that Chandler and our team were able to exceed your expectations. We appreciate your feedback and are grateful for your business. If you need anything in the future, please don’t hesitate to reach out!

September 12, 2024

I have been very pleased with Covet GMC on the service of my 2007 Trailblazer SS. Lanz Milan has been my service manager and has been exceptionally helpful in making sure my car receives the proper care nee More

by olorehn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Kubly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review! We’re delighted to hear that you’ve been pleased with the service at Covert Buick GMC Bee Cave. Lanz Milan is indeed a valued member of our team, and we’re thrilled he has been exceptionally helpful with your 2007 Trailblazer SS. Ensuring that every vehicle receives the proper care, especially older models, is something we take great pride in. Thanks for your continued trust in us, and we look forward to serving you again!

September 12, 2024

Great service, easy to work with! Very easy process. Will buy again in the future. More

by bryan.bouillion
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne
Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Bryan, Thank you for the positive feedback! We’re thrilled to hear that you had a great experience with us at Covert Buick GMC Bee Cave and found the process easy and straightforward. We look forward to assisting you with your future vehicle needs. Thanks for choosing us, and we can’t wait to work with you again!

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